Customer Service Sales

MELANIE P. PERRAULT

E: ****************@*****.*** • M: 978-***-**** • Greater Boston Area

linkedin.com/pub/melanie-perrault/21/a5/ab3

MANAGER - SALES ADMINISTRATION

Experienced Manager of Sales Administration with recognized skills in sound decision making, talent acquisition, mentoring, and excellent leadership qualities. Strong sales analytic skills with the ability to thrive in a fast-paced environment. A self-starter with strengths in streamlining procedures to improve efficiency, lowering company expenditures, and allow for company growth. Core competencies include:

Management • Sales Analytics • Commissions • Data Accuracy • Sales Support •Territory Alignment

National Account Support • RFP Support • Sales Reporting • Contracting • Presentations • CRM Support

Customer Service • Leadership • Customer Experience

PROFESSIONAL EXPERIENCE

Pfeiffer Vacuum • Nashua, NH • Feb 2019 - Present

Service Administrator

Process service calls for all incoming instruments.

Ensure instruments follow correct path through the service process and are retuned to the customer in a timely manner

Provide excellent customer service to all internal and external customers.

Quanterix • Lexington, MA • May 2018 – Dec 2018

Customer Service Manager

Manage all aspects of customer service.

Wrote all departmental SOP’s and work instructions.

Assigned to Logistics Excellence Team project to improve efficiency, accuracy, and effectiveness.

Implement and manage an improved order processing process.

Firefly Medical Inc. • Fort Collins, CO • Mar 2017 – May 2018

Sales Support Manager

Create, manage, support field sales teams and company executives in all aspects of the business.

Recreated sales CRM software to be more intelligent and useful.

Implemented territory design software and created visual analytics based on sales data.

Managed sales order process.

Smith & Nephew • Andover, MA • Mar 2016 – Mar 2017

Sales Analyst

Create and manage sales intelligence for the ENT, Trauma and Extremities teams.

In 1st 3 months created new reporting structure for the trauma and extremities team.

Successfully maintained and improved reporting for ENT team.

Was consulted on commission programs and various other reporting gaps.

Began designing a new sales rep training program where nothing previously existed.

Maquet Getinge Group (f.k.a. Atrium Medical Corp) • Merrimack, NH • Jan 2002-Mar 2016

Corporate Labeling Manager 2014-2016

Develop the effectiveness of the Labeling Group by assuring that all labeling conforms to regulatory and marketing requirements. Prepare labels for submission and release of FDA approvals for implementation with product labels, IFU’s and packaging. Streamline procedures for updating of current product labeling. Manage labeling development activities; adhere to deadlines with accuracy and efficiency.

In 1st 6 months reorganized departmental duties to ensure seamless change order processing.

Participated in the FDA GUDID program and ensured tight deadlines were hit for a successful introduction of 1500+ products into the FDA database.

Successfully wrote and implemented all standard operating procedures for the entire department

Manager of Sales Administration (2002-2014)

Prepare sales analytics for VP of Sales and other company executives as required. Support 3 global sales teams comprising of 175+ reps, with sales analytics, commission structures, rates and compensation. Coordinate RFP for distributor, direct, and National Account contracts. Manage a team of 8 to ensure accuracy of all contracts, commissions and purchasing agreements. Review processes to improve efficiency and accuracy.

Worked closely with customer service to improve the credit and rebill process.

Designed, built, and managed a proprietary commission program that enabled the processing of commissions from a two to three-week process to two days with added accuracy and less than .001 percent error rate.

Designed, built, and managed a proprietary National Account membership and fee payment program that enabled processing of National Accounts analytics by two individuals instead of four saving the company time and money.

Promote a team effort within the department by consistently communicating with each other during weekly update meetings and monthly training seminars to establish a culture of high productivity and accuracy

EDUCATION

Southern New Hampshire University

BA Liberal Arts – Marketing Focus

TECHNICAL SKILLS

Proficient in Microsoft Office Suite: expert Excel • Word • PowerPoint • Outlook • Access

SAP • Oracle • Oracle CRM • ProAlpha • Cognos • Powerplay • Impromptu • Weber Legitronic • SalesForce • Syteline • Pipedrive

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