Customer Service Representative

Alayberjai Thornton

Contact Information

Lagrange, GA

Cell: 706-***-****

Email: ***********@*****.***

Objective: To obtain a position with a successful company so that I may utilize my skills efficiently and effectively within my desired work environment

SKILLS

● Strong organizational skills

● Active listening skills

● Effective communication

● Flexible schedule

● Strong communication skills

● Cash handling accuracy

● Profound Organizational skills

● Large cash/check deposits expert

● Ability to multitask

● Ability to work in a fast pace environment

● Proficient in Microsoft Word, Excel, and PowerPoint EXPERIENCE

Dollar General, Lagrange, GA - Cashier/Customer Service October 2017- February 2020

● Greeted customers as they arrived at the cash counter with their purchases, and assisted them in placing them on the shelf.

● Checked each item to determine its price, and ring each product into the system by using scanners and barcodes.

● Provided customers with information on any discounts or deals on their chosen products, along with new price information.

● Totaled customers’ purchases and provide them with information on the final bill.

● Processed both credit card and cash transactions, and tender change and receipts.

● Provided customers with information on return and exchange policies and timelines.

● Ascertained that customers’ purchases are properly bagged, and delivered to their vehicles.

● Assisted sales representatives in handling customers, especially during rush hours.

● Provided customers with product information and location, and directed and led them to their choice of products.

● Assisted customers in choosing the right products, based on their requirements and budgets.

● Led customers through the cashiering process, ensuring that their purchases are properly invoiced.

● Assisted sales people with stocking, visual merchandising, and up-selling activities, in accordance with the store’s policies. Mobis, West Point, GA- Production Worker

2016- October 2017

● Fed raw materials into production machinery

● Assembled goods on production lines

● Monitored the production process

● Carried out basic quality and testing checks

● Stored goods and raw materials properly in our warehouse

● Used lifting equipment and forklift trucks to fulfill orders

● Packed goods to be shipped

● Maintained work areas and equipment

Afni, Opelika, AL- Customer Service Representative May 2015- December 2016

● Maintained a positive, empathetic and professional attitude toward customers at all times.

● Responded promptly to customer inquiries.

● Communicated with customers through various channels.

● Acknowledged and resolved customer complaints.

● Processed orders, forms, applications, and requests.

● Kept records of customer interactions, transactions, comments and complaints.

● Communicated and coordinated with colleagues as necessary.

● Provided feedback on the efficiency of the customer service process.

● Managed a team of junior customer service representatives.

● Ensured customer satisfaction and provide professional customer support.

Newts Fried Chicken, West Point, GA- Cashier/Sales February 2013- May 2015

● Greeted customers politely when they came into the restaurant.

● Recorded customers' orders at drive-thru and counter.

● Monitored orders and ensured they arrived in a quick and in an organized manner.

● Swept, mopped, and kept up with cleaning tasks regularly.

● Helped in the kitchen when needed.

EDUCATION

Valley High School, Valley, AL- Diploma

August 2011- May 2015

● Member of various clubs and organizations

References

Available upon request.

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