Program Manager

E D U C A T I O N

MS Organizational Psychology, Outstanding Thesis Award

Azusa Pacific University (APU), July 2020

BS International Business, Leadership Minor, Summa Cum Laude, Outstanding Senior Award Azusa Pacific University (APU), August 2016

E M M A L E I G H C A R L S O N

Creative • Collaborative • Strategic

Dedicated to merging the art o f creativity and the s t rategies o f business to empower d i verse, successful working environments. 916-***-**** • *********.*.*******@*****.*** • LinkedIn: @emmaleigh-carlson W O R K E X P E R I E N C E

Present

2018 -

2019

2017 -

2018

2019 -

Present

Adjunct Faculty, APU School of Behavioral & Applied Sciences, MA Leadership

• Teaching graduate-level 8-week course online, facilitating learning objectives and iteratively redesigning learner experience for student success Courses Taught: LDRS 510 Creative and Collaborative Leadership, LDRS 535 Leading Dynamic Change, & OPSY 515 Qualitative Applications of Coaching Academic Records Specialist, APU Undergraduate Enrollment Services Center Primary Skills: Data Management, Formstack, PeopleSoft, Academic Advising Merchandise Lead, The Walt Disney Company: Disneyland Resort, Main Street East Primary Skills: Customer Service, Conflict Resolution, Supervision Program Manager, APU Department of Leadership & Organizational Psychology

• Oversees logistics, operations, and project management for MS Organizational Psychology, MA Leadership, and Undergraduate Leadership Minor Programs Primary Skills: Project Management, Administration, Event Planning, Graphic Design T O P 3 F A C I L I T A T I O N E X P E R I E N C E S Coaching Fundamentals Courses, Kim Zovak Consulting, MCC

• Co-Facilitator with Kim Zovak, D.Min, MCC, online Zoom facilitation

• 100 total hours, two cohorts of 50-hour series (range of 3 to 8-hour sessions), 25-40 participants each

• Designed based on International Coach Federation (ICF) standards

• Participant Learning Outcomes: Redefine Coaching, Practice key competencies of coaching, Complete training hour requirements for ICF ACC Credential Application Summer

2020

Fall

2020

Discovering Your Leadership Identity: Four Part Series, APU Human Resources

• Co-Facilitator with Jillian Gilbert, DSL, online Zoom Facilitation

• 32 total hours, two cohorts of four 4-hour sessions, 15 participants each

• Designed all instructional materials for the virtual environment using Google Jamboard & interactive Zoom activities

• Participant Learning Outcomes: Reframe definition of Leadership, Identify position on Leadership Life Cycle, Create Leadership Development Plan Spring

2021

Leadership Development Series: Creative Intelligence, APU Commuter Life

• Lead Facilitator with Jillian Gilbert, DSL, online Zoom Facilitation

• 4 total hours, two cohorts of one 2-hour session, 10 participants each

• Developed curriculum based on Nussbaum's Five Competencies of Creative Intelligence, utilizing LEGO® SERIOUS PLAY® methodology, first of 4-part series

• Participant Learning Outcomes: Engage in serious play, Redefine creativity, Identify as a Creative Leader

C O N S U L T I N G E X P E R I E N C E

2014-

2016

Fuera del Tazón (Outside the Bowl), Mexicali, Mexico

• Assessed operational effectiveness and proposed business plan to reduce costs, resulting in 16% increase in production and $5,000 annual savings 2020 Chick-fil-A Hollywood, Hollywood, CA

• Presented Consulting Report to Owner/Operator (CEO) and Executive Directors to increase employee retention through recognition and positive reinforcement

• Identified by Owner/Operator (CEO) as "Most Valuable Player" of 13 consultants 2018 Azusa Pacific University: Undergraduate Enrollment Services Center, Azusa, CA

• Conducted the Organizational Culture Assessment Instrument (OCAI) using the Competing Values Framework to identity workplace culture for the Undergraduate Assistant Registrar's Academic Records Specialist team 2017 The Walt Disney Company: Disneyland Resort Main Street East Retail, Anaheim, CA

• Conducted the Achieving Styles™ Individual Leadership Inventory (ASI) and Achieving Styles™ Organizational Inventory (OASI) for Working Lead Team to advise supervising Manager Team on leadership development and promotion 2016 FLX Performance, Beijing, China

• Advised CEOs on personnel changes, developed onboarding materials for interns working internationally, and increased social media following by 25% 2013 Teach Us to Pray International, Nadi, Fiji

• Consulted with CEO regarding leadership succession, marketing, international exporting, and intern training

P U B L I C A T I O N S

• Carlson, E. D. (2020). The Creative Collective: A Correlational Study Between Creative Confidence and Team Functioning (Accession No. 28022450) [Master of Science thesis, Azusa Pacific University, Azusa]. ProQuest Dissertations Publishing.

• Carlson, E. (2019). "I'm Not an Artist": 5 Tips for Developing a Creative Competency. Training Industry. Retrieved from https://trainingindustry.com/blog/strategy-alignment-and- planning/im-not-an-artist-5-tips-for-developing-a-creative-competency/ P R E S E N T A T I O N S

• CliftonStrengths Advocate: Alpha Orientation Leader Training - 150 people (2013), Common Day of Learning - 50 people (2014), Strengths Week - 30-200 people (2013, 2014), APU

• Speaker: Student Speaks Chapel - 2,000+ people (2016), Daring Women's Group (2015-2016) - 20 people weekly, APU

• Speaking Preacher: Sunday Service - 100 people (2016, 2018, 2019), Vineyard Church Glendora E M M A L E I G H C A R L S O N

C E R T I F I C A T I O N S

• LEGO® SERIOUS PLAY® Certified Facilitator (2019 - Present)

• Diversity Ambassador, Azusa Pacific University (2018 - Present)

• Connective Leadership Institute Certified Associate (2017 - Present)

• Educational Certification in MBTI (2017 - Present)

• 120+ hours of ICF Competency-based training, ACC Credential - In Progress (2019 - Present)

• Experience with CliftonStrengths, Enneagram, DiSC, & Organizational Culture Assessment Instrument (OCAI) (2012 - Present)

916-***-**** • *********.*.*******@*****.*** • LinkedIn: @emmaleigh-carlson

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