Customer Service
Resume:
Vonetta Cumberbatch
Dorchester, MA. 02124
******@*****.***
OBJECTIVE To obtain a position that will utilize my skill sets in customer service. EMPLOYMENT HISTORY
2018- PRESENT MASS. GENERAL HOSPITAL
UNIT COORDINATOR (PACU)
● Operate front end reception for pediatric surgery unit where families check in .
● Demonstrates a welcoming and professional approach at all times.
● Good team player, keeping track of schedule which involves communicating with nurses to ensure surgery runs on time.
● Direct families where to go while child is in surgery.
● Pays attention to detail and meeting deadlines when preparing daily schedule ahead of time for resource nurse.
2015- 2018 BRIGHAM & WOMEN’S FAULKNER HOSPITAL, BOSTON, MA UNIT COORDINATOR (2 SOUTH PSYCHIATRIC /MED.SURG.)
● Provide clerical support to medical staff that involves preparing charts and documents for admissions and discharges .
● Great customer service skills.
● Deliver customer service under a high stress environment .
● Demonstrates the ability to work quickly and stay calm in the event of an emergency.
● Able to meet deadlines which tasks include paging the doctors on call, answer telephones, and calling codes .
● Able to maintain an empathic role to patients in regards to customer service related issues.
● provide contact numbers within the hospital for medical staff .
● schedule appointments for patients to transfer to outside location.
● other duties include copy, fax, print, email, and distribute documents, order supplies.
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2005- 2015 BRIGHAM &WOMEN’S HOSPITAL, BOSTON
UNIT COORDINATOR ( EMERGENCY DEPARTMENT )
● Answer and expedite all incoming calls.
● Provide Clerical support for nurses and doctors in a high stress environment.
● Service patients and families in the emergency dept.by providing good customer service.
● Organize patient charts in correct order, making sure all aspects are completed.
● Audit and scan of patient medical records using Excel spreadsheet.
● Input patients medical information into electronic medical file. 1
V. Cumberbatch
● Announcing codes in the event of an emergency.
2003-2005 MASS HEALTH DENTAL, BOSTON, MA
RECEPTIONIST
● Verify patients insurance.
● Schedule and confirm patient appointments.
● Responsible for collecting copayments.
2001-2003 ROXBURY COMMUNITY COLLEGE
LIBRARY ASSISTANT
● Assist in checking out books to students.
● File returned books to the shelves.
● Assist students by finding resources for class projects. 1995-2000 BRIGHAM &WOMEN’S HOSPITAL
DIETARY AIDE
● Set up and deliver food trays to patients.
● Sanitize utensils and keep work area clean.
● Keep inventory of food supplies for the department. EDUCATION
2003 LABOURE COLLEGE
● Completed course in nursing fundamentals100.
● Completed course in nursing med.surg. 102.
2000 ROXBURY COMMUNITY COLLEGE
● completed all nursing pre-req. college courses for nursing. SKILLS
● Medical Terminology.
● training in Epic database system - 2015.
● Experienced in computer programs such as Microsoft Word, Excel, and Outlook.
● demonstrates great organizational and communication skills.
● ability to multi- task,and pay attention to detail.
● great customer service skills,attentive listening, positivity and self -control. REFERENCES
Available upon request
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V. Cumberbatch
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