Front Office Customer Service
Resume:
COVERING LETTER
Dear Sir,
I am currently seeking an appointment and I am writing to enquire whether someone with my background, experience and qualifications can be of interest to you.
As you will see from the enclosed CV, I have extensive experience where my responsibilities have varied according to the requirements of each Hotel.
Obviously the CV cannot cover the full range of these responsibilities or involvements; therefore I would welcome the opportunity to meet you and to discuss any of these specifics, particularly those that may be of relevance, or, of interest to your organization.
I look forward to hearing from you at your earliest opportunity.
Yours Sincerely
SYED SHARJEEL.
Resume
SYED SHARJEEL
Permanent Address: Hno.16-3-991,
Officer’s Colony Malakpet,
Hyderabad-500024, Telangana, India.
Ph: +91-630*******/ 709-***-****. e-mail:****************@*****.***
CARRIER OBJECTIVES
Seeking an opportunity for a challenging career with a reputed organization where I can utilize my experience and dexterity for the development of the organization and at the same time to obtain a position of responsibility.
Executive profile:
A rich experience in the Hospitality Industry with 5+ years of career success in wide range of roles and functions like Customer Service/Operations, Training & Development, Guest Relationship Management, Front Office Management & Housekeeping operations.
Excellent aesthetic sense, hygienic attitude and polished etiquette – “the essence of this industry”.
Ability to acquire new skills, knowledge and qualifications to keep abreast with latest trends.
Ability to work with relative calm in a high pressure environment and time constraints.
Professional with natural flair for building relations, customer service and proven abilities in achieving optimum level of customer satisfaction.
Excellent knowledge of Ids software, & HMS Software & Win Hms. All these are billing software of Hotels & Resorts.
Exemplary leadership qualities and professionalism which promotes enthusiasm and teamwork excel in supervising, training and mentoring junior staff.
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Proven experience of using best practice knowledge in a customer service environment.
Front Office Executive: - New Hotel Tourist Palace Oyo
Dec -2020 to Till date….
Duties & Responsibilities
Making the CVGR reports.
Review room availability status, room blockage & special request as a daily basis through working closely with Reservation Manager
Assist the Front desk team
Liaison all group bookings and Fit Movements
Monitor open and close on day status to maximize room revenue and demonstrate the concept of yield management
Front Office Executive: - Hotel Tourist Palace Oyo
SEP -2018 to Mar- 2020
Duties & Responsibilities
Review room availability status, room blockage & special request as a daily basis through working closely with Reservation Manager
Liaison all group bookings and Fit Movements
Monitor open and close on day status to maximize room revenue and demonstrate the concept of yield management
Work with Housekeeping Department in daily operations regards to guest room status.
Handling guest complains & review compliments
Assist the Front desk team
Chair Monthly Front desk team meeting to review performance and discuss existing problems.
Supervise and train the Front Desk staff as per the S.O.P of the hotel.
Making the CVGR reports.
Front Office Executive: - Hotel UNITED 21(PANAROMIC GROUP OF HOTELS)
SEP -2016 to JUL 2018
Duties & Responsibilities
Create and produce reports as required.
Coordinate schedules, payroll and expenses to meet or fall below budget.
Participates in property initiatives.
Ensure that guest data and management reporting is processed efficiently and
accurately while maintaining proper security standards.
Ensure that all accounting transaction and cash handling procedures are in
Compliance.
Relive front office departments for breaks/lunches.
.Conduct regular monthly meetings with members of the Front Office and
Communication Team to address current initiatives, projects and long term goals.
Pro actively identify potential guest issues.
Assist housekeeping in day-to-day activities.
Recruit, hire, train and retain associates for all supervised departments.
Develop monthly training items to foster development and cross training with other departments.
Perform associate evaluations, provide coaching and development.
Monitor guest satisfaction processes, and respond to guest concerns, and inquiries.
Manage operations of the Front Desk including cashier and ensure the policies and procedures are complied with the highest standards of service and guest satisfaction.
Font Office Supervisor: Hotel Ik London residency
May 2013 to JUN 2016
Duties & Responsibilities
Oversaw operational functions consistent with the strategic plan, the fiscal budget, and the short term and long-term profitability objectives.
Monitored the delivery and measurement of guest service consistent with the service standards and brand attributes.
Supervised assigned staff to include: hiring recommendations that encompass the Hotel's diversity commitment; training; coaching; performance feedback, recommending and administering discipline, and scheduling.
Created a work environment that promoted teamwork, recognition, mutual respect and employee satisfaction.
Review room availability status, room blockage & special request as a daily basis through working closely with Reservation Manager
Liaison all group bookings and Fit Movements
Monitor open and close on day status to maximize room revenue and demonstrate the concept of yield management
Work with Housekeeping Department in daily operations regards to guest room status
Handling guest complains & review compliments
Assist the Front desk team
Chair Monthly Front desk team meeting to review performance and discuss existing problems
Strengths:
Self Motivation
Knowledge of Entire Hotel operations
Sound Mathematical skills
Training skills
Planning and implementation skills
Adaptable and social
Organization and prioritization skills
Public relation skills
SCOLASTIC CREDENTIALS
2009-2012 GOWTHAM COLLEGE HYD, INDIA
Puc+2) C.E.C
2009:- SALAHUDDIN High School HYDERABAD, INDIA
Senior secondary/S.S.C
PERSONAL DETAILS
Father’s Name : SYED MUNAWAR
Date of Birth : 28TH MAY 1992.
Sex : Male
Nationality : Indian
Account Number : 631-***-****.
Bank : KOTAK MAHINDRA BANK
IFSC CODE : KKBK0007446.
Branch Code : 007446.
Languages Known : English, Urdu & Hindi.
Marital Status : Married.
Salary requirements – Open / Negotiable
References available upon request
SYED SHARJEEL.
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