Support Project - Project Manager

DIANA BEILKE

PH 630-***-****

***********@*****.***

Summary

Project Management ensuring that projects are delivered in budget and on time. EPMO, Leading Agile and Waterfall lifecycle process. Strong communication skills with experience working with senior level management and business partners. Organization, scheduling and facilitation, gathering of information of AIS, EPICs, User Stories, SWBRD, Functional Requirements, HLD, TFA, SDD, UAT and UCT meetings with the business clients & development teams in order to flush out and identify issues/bugs and escalating risks, needs and testing for software implementations and hardware upgrades and migrations. Managed all project phases of discovery, definition, build test and deploy and facilitate scrum calls, identifying/escalating risks and the management/remediation of the risks.

Project Planning for changes and additions to business requirements and processes, definition documentation and functional design. Assisted with expertise for processes, procedures, and best practices for various areas of business. Relationship building and maintenance of cross functional teams and stakeholders/customers. Strong presentation skills with a great ability to interact with different levels of management. Excellent verbal and written communication skills.

Preparation/analyzation, and Development/Creation of detailed requirements necessary for Enhancements, Compliance into business and Functional requirements. EPMO methodologies. Business process development and documentation. Creation of Report Specifications, Reporting Requirements, Mapping documents, Flow Charting and Use Case documents with design flow charts, UTS scripting and testing, Producing release documentation, MS Project planning and utilization, .

Extensive experience in System Integration, Validation Analysis and Acceptance Testing. Analyzation of requirements, implemented documentation and consulted with appropriate groups for testing, user training and support manuals.

Completely fluent in English and Spanish. Worked as Spanish Translator as necessary for many departments and as a Developer for translation of Tables and Documentation.

Technical skills

Development of Business and Functional requirements and design and documentation, Enhancement, Agile and Waterfall project lifecycle knowledge, Software and hardware implementation experience, Validation Analysis, System Integration and Acceptance Testing, Sarbanes Oxley, TDUP PRISM, Req Pro, Mobile Application Platform Knowledgeable, Mobile App Development Knowledgeable, ERP Systems, SAP Production, Conversion Support, Problem Investigation and Trouble Shooting, for SD, FI-AP, FI/CO, FI-GL, MM, PP, WM modules, Technical and System Project Support, Train the Trainer, Mercury Tools, DOORS, Clear Quest, Share Point, Perl, Quick Pro, Visio, Remedy, Security Access, Quality Assurance, MS Office, MS Project, Help Desk Certified, Spanish Translator, Executive Administration.

Professional Experience

AT&T Schaumburg, IL Dec 2007 – Present

Project Manager (LPM & APM), Lead Business Analyst, Application Front Door COE Application Manager for 6 applications

Lead Project Management & Application Project Management, EPPM – Served as LPM, APM & EPPM with ERP Systems for companywide project releases for both Agile and Waterfall projects. EPMO practices and Methodologies. Program Management and Product Management. Served as a go between for the business and user community and development teams to gather and clarify business requirements and system expectations, identify Issues and risks for escalation and management. Client relationship management. Organization, scheduling and facilitation of AIS, EPICs, User Stories, SWBRD, Functional Requirements, HLD, SDD and TFA document meetings with the business clients & development teams in order to flush out issues and needs for software implementations and hardware upgrades and migrations. Managed voting for the base lining of project documents. Organization of UAT and UCT status meetings, issue finding, and ‘Go/No Go’ meetings for project releases. Management and implementation of project planning, overall project and Life Cycle budget management and estimates. Management of resource allocation. Partnered with project sponsors and stakeholders to define project goals and objectives. Management of project timelines and deliverables and giving status for program, release review as well as project team, Scrum and Leadership status calls. EPMO and Client Management, team management. Managed all project phases of discovery, definition, build test and deploy. TDUP PRISM & Sharepoint, MS Office and MS Project for status, milestone documentation, scheduling and close out to project completion. Management of project to make sure it’s delivered on time and on budget with Stakeholder acceptance.

Business Analyst – Requirements gathering, analytical support, creation of functional designs and specifications. Identified system and operational impacts. Creation of business and functional requirements documents. Assisted with the development of corporate mobile strategy with creation of mobile design. Creation of documentation for and communication of system test plan/results and data mapping. Served as SME in project meetings for 6 applications for enhancements and fixes.

Application Management – EPPM and Management support of 6 contracting tools applications as AFD/COE. Applications include ICT, CSO, ACTS ABS, CMT-Data, CMT-Voice and Tariff Application. Budgeting of Life Cycle releases, Organization and implementation of business client meetings on development planning. Organization and implementation of development team meetings for Life Cycle releases, system upgrades and server migrations. EPMO practices. Estimation of time and cost for various simultaneous projects. Served as SME for all contracting tools for various company projects for future management operations. Served as application owner to give approvals on company decisions. EPMO & Client Management and Management of creation of application, server and database recovery, company mandated documents. Management of help desk team and trouble ticket support for issue and outage resolution.

BP – CMT, US Fuels, Warrenville, IL Feb 2007 – Dec 2007

Business Analyst Consultant

Business Analyst – Support of business projects of software enhancements and fixes. Responsibilities include requirements gathering, creation of functional designs and specifications. EPMO methodologies and practices. Performed Business Process Analysis and documentation. Creation of documentation and communication of system test plan/results and data mapping. Evaluated and reported performance of project. Maintained customer and Stakeholder relationships. Creation and presentation of training documentation, manuals and development of process flows with use of MS Office and MS Project and Share Point.

Riverside Publishing, Schaumburg, IL Aug 2006 – Feb 2007

Business Analyst Consultant

Business Analyst – Support of business project of software conversions, system enhancements. Identified system and operational impacts. Worked with users and appropriate teams as well as clients and stajeholders to assist in defining and documenting business needs, business processes, procedures, business best practices. Implementation and post implementation monitoring of scholastic scoring and score reporting for different state projects. Documentation and communication of results to project teams. Evaluated and reported performance of project. Creation of Report Specifications, Reporting Requirements, Mapping documents, and Use Case documents with design flow charts. Support for validation efforts and deliverables for project.

Accenture, St. Charles, IL April 2006 – Aug 2006

Quality Assurance Lead Consultant

Validation Analysis – Creation of TCER's and Test Scripts from Functional Specs for Learning Management Systems for various different projects and clients at once Heavy regression testing/validation of custom enhancements and break/fixes. Creation and monitoring of documentation of issues and problem resolution. Support for validation efforts and deliverables for project requiring validation. Creation and execution of Security Role validation test scripts, and documentation of test results in accordance with standards.

Support for validation efforts and deliverables for project requiring validation. Creation and execution of Security Role validation test scripts, and documentation of test results in accordance with standards. Use of MS Office and SharePoint.

Sterogenics, West Chester, IL Jan 2006 – April 2006

Business Analyst/ Quality Assurance Consultant

Business Analyst - Business requirements assessment and gathering. Worked with cross functional teams to asses business needs. Creation of Report Specifications, EPMO practices, Reporting Requirements, Mapping documents, S&OP, Demand Planning and Use Case documents with design flow charts.

Validation Analysis - Creation and testing of User Acceptance Test scripts for JD Edwards software in accordance with Manufacturing, Production configuration changes for SQA department standards (Sarbanes Oxley compliances). Support for validation efforts and deliverables for project requiring validation. Documentation of test results in accordance with standards. Reviewed and evaluated validation assessments for application system/project.

Abbott Labs, Lincolinshire, IL 2004 - 2005

Business Analyst/Quality Assurance Lead Consultant

Business Projects – Support of business project of software conversions, system enhancements and handled technical maintenance Break/Fix. Identified system and operational impacts. Worked with users and appropriate teams to assist in defining and documenting business needs, processes, procedures and business best practices. Implementation and post implementation monitoring, documentation and communication of results to project teams. Evaluate and report performance of project with use of MS Office and Visio.

Software Development – Assessing business/system needs though interviewing users and developers for software design and integration. Enhancements, and Break/Fix configuration assessments and coding of interfaces with developers. Implementation of Migration forms, HLD updates, LLD creation, UTS script writing and testing for Enhancements and Break/Fix issues. Translation of material master tables, Cost Center tables, and Invoices, into Spanish for the SAP OTC Core Team. Creation/development of system integration test scripts from supporting design documents with use of MS Office, Visio, and Perl.

SAP Validation Analysis – Creation and Testing of UTS scripts for D01, and Q01 for Production configuration changes for SQA department standards (Sarbanes Oxley compliances) for ERP. Support for validation efforts and deliverables for project requiring validation. Creation and execution of Security Role validation test scripts, and documentation of test results in accordance with standards. Reviewed and evaluated validation assessments for application system/project. Filed validation documentation within following Quality Assurance Library guidelines. System Integration Testing of SAP, SAP modules: SD, FI-AP, FI/CO, FI-GL, and MM-Purchasing.

SAP Support – Order to Cash operations, Supply Chain Management and support for International SAP conversion implementations. Worked with other support teams to support and manned the Command Center operations. Worked with users to train on processes and procedures. Assisted the Security team with the authentication of transaction accesses for various roles. Develop documentation for data flows, training materials, user and support manuals. Request ticket Break/Fix issue investigations and fixes for various countries. System Integration Testing of SAP, SAP modules: SD, FI-AP, FI/CO, FI-GL, and MM-Purchasing. Training documentation for users and support manuals. Spanish Translator for the Command Center and Spanish Speaking countries that call in and email request tickets to be fixed.

W. W. GRAINGER, Niles IL 1995 - 2004

Systems Analyst, SSC Department

SAP Production Support – Configuration, System integration testing, maintenance, for Sales order entry, billing, customer maintenance, inventory, pricing, MRP, DCR, IDOC processing, Support Custom reports. Postproduction support for 600 branches, over 20,000 end users, in a help desk environment documenting with Remedy trouble ticket system. Security Profiles maintenance and authorizations and authentication.

SAP Module support – Sales & Distribution, FI/CO, FI/AP, FI/GL, Materials Management, Warehouse Management module support for 600 branches, 20,000 end users. Extensive supporting of transactions in various modules while investigating information given, to determine actual problem. Testing and heavy trouble shooting. Remedy trouble ticket documentation of the results and procedures. Business needs analysis, Install, system upgrades, define requirements planning for modules, System Monitoring. Spanish translator for branches in Spanish speaking countries for Help Desk and various other department teams.

SAP Basis Admin – Checking cron jobs, assisted in the SAP development for business needs and installation for branches, Trailer downloads, Locks

SAP heavy troubleshooting and analytical problem resolution supporting 600 branches with over 20,000 end users, testing. Extensive investigation of information to determine actual problem. Trouble ticket documentation/resolution through configuration modifications and communication with the end users.

SAP program change configurations, testing of units, integrations and upgrades, as well as branch conversions and upgrades. Identifying the business needs of planned installations.

SAP trainer and documenter on processes, transactions and procedures for staff and end users. Assisted in ‘Train the Trainer’.

SAP - document business information, requirements and opportunities for business improvements

Assisted in SAP Branch Conversions, to make sure all modules working correctly as well as printing, and trailer downloads.

Business Projects– Support business projects, system enhancements and handle technical maintenance. Identify system and operational impacts. Work with users to assist in defining business needs. Implementation and post implementation monitoring, documentation and communication of results to project teams. Evaluate and report performance of project.

UNIX (AIX, Sun Solaris), SQL programming for configuration and maintenance modification of system.

Oracle – Assisted database department with backup and recoveries, SQL scripting, and data auditing and maintenance.

OPTUM – MOVE Database, inventory maintenance and adjustments, order processing and failed allocations, carrier maintenance, users and roles maintenance.

PC Hardware Support – Imaging Ghost, Dell, Compaq, Configuration, Set up installation and upgrade. Windows 2000/XP support. Creating, updating, verifying user profiles. Giving permissions to domains.

Troubleshoot Branch Hardware – RS 6000, Frame Relay, Router, PCs, RF Units and Transceivers

Remedy Help Desk Support Application documentation – Trouble ticket system to document the resolutions to issues.

Administration - Proposals, Project Management, Setting up of meeting and documentation, Implemented Communication between teams, Emergency notifications, Maintained relationships with over 600 branches and departmental heads, Change Management, Spanish Translator for many departments.

CELLULAR ONE, Schaumburg IL 1993 - 1994

Specialist -Leader Payment Center/Billing Dept.

Served as source of information and assistance for Leader administrators regarding procedures.

Balanced and audited network payments for deposit, as well as the audit report.

Planned and implemented correspondence to send to customers to help reconcile their accounts

Implemented weekly short/over, Cellular One cover, cash drops, daily bill payment collection, and end of day reports

A. J. Gerrard & Co. Des Plaines IL 1992 - 1993

Accounts Receivable Clerk

Processed correspondence, served as a source of information for accounts

Record keeping of tax exemption forms and implemented invoice books

Planned and implemented cash journals and reports

Audited and reconciled accounts, credit claims

Served as a Spanish translator for employee meetings for the plant worker

Education

Harper Tech, Prospect Heights, IL (Oracle)

Certified Help Desk 2000 Professional

DeVry Technical Institute, Addison IL [10 classes for completion of degree in Computer Science]

Harper College, Palatine IL [2 yrs part-time]

Lake Park High School, Roselle, IL [Graduated]

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