Customer Service Representative
Resume:
Nicole Springer
Stone Mountain Ga 30083
*************@*****.***
Dear, Hiring Manager
I am writing you today to express my interest in your position of Customer/Client Services. I am an Experienced Professional with over 15 years in Customer and Client Services. My top three Strengths are Customer Satisfaction, Communication Skills and Problem Resolving. I have the natural talent and ambition to produce success in your workplace; and would like to be an Asset to your company. I am great on the phone, very Personable, and Knowledgeable. I have always served as a “go to” person for questions and trouble shooting, and have received many awards and letters of recognition for my Good work and Efforts and would like to extend My Expertise to your Establishment. Please consider my resume.
Sincerely,
Nicole Springer
Nicole Michelle Springer
Professional Experience
●I have over 15 years’ experience in customer service in a fast paced environment, providing stellar service for both internal and external customers.
●I Specialize in problem resolution and trouble shooting, and provide above and beyond results and satisfaction.
●I am knowledgeable in Healthcare distribution and operations.
Bed Bath & Beyond (Integrity Staffing) Pendergrass Ga 12/14-Current
Outbound Shipping
Work in the Outbound Shipping departments; performing shipping packing and labeling of Goods and Merchandise in preparation for shipping
Ranger American Virgin Islands, St. Croix USVI 3/19-11/20
Taser Armed Security Guard
Certified and Trained in use of X26P Taser Weapon. Provided Taser Armed Security mainly for Banks and also appointed to Department Stores and Local Governmental Departments. I ensured Peace and Civility at my posts, along with other Post orders including an array of responsibilities pertaining to each posts.
Divi Carina Bay Casino St. Croix USVI a company of Treasure Bay, Biloxi Ms 5/19-11-20
Bar Tender
Bar Tender for the Show Bar. Certified Food Hander issued by the Virgin Island Department of Health, also licensed by the Casino Control Commission of the US Virgin Islands. Responsible for attending to the Casino Show Bar during the night shift. Maintained and kept track of drink disbursements and all Monetary and Credit transactions. Responsible for the preparations of Beverages served; to Bar patrons and also waitresses. Kept and maintained all function behind the bar while on shift.
Change Healthcare, Milton Ga 2/18-3/18
Clinical CallBack Department-Called Provider locations for missing information from PHI in order to process HEDIS reviews for various Health Plans. Made phone calls and contacted records clerks/nurses for information to complete files in order for processing. Followed HIPPA guidelines and notated service tickets accordingly.
●Ciox Health, Alpharetta Ga 5/17-7/17
Data Entry Clerk -Coding PHI requests for Clients and Providers.
●Signature Foods, Statham Ga 3/17-5/17
Food Production/Assembly line - Food preparation and quality.
●US Jetting, Alpharetta Ga 5/15-6/17
Customer Service/Sales - Handling inbound customer service calls in regards to jetting parts and heavy equipment.
●D&D Photography, Lilburn Ga 9/14-11/14
Customer Service/Digital Support- Handled inbound inquiries in regards to school Band and JROTC photos. Acted as a liason for photographers and sales team schools and parents. Maintained working spreadsheet of open orders and appointment calendar. Did light adobe work editing photos and processed prints. Followed up on requests, prints, shipping, etc.
●In2Food, Duluth Ga 1/14-5/14
Customer Service- Processed orders, provided tracking, handled refrigerated logistics, inventory, returns, custom products and orders.
●enCompass, Lawrenceville Ga 1/14-1/14
Provided technical support/troubleshooting for baby monitors and Motorola telephones. Guided customers through troubleshooting techniques to fix products or determine them defective. Would determine warranty eligibility and possible return for recalled or replaceable products.
McKesson Medical Surgical Suwanee, GA 0 4/2003-9/2013 Customer Representative III
●Responsible for high volume Optima Acute Care accounts, managing orders, inventory and backorders.
●Provide support for Acute and Primary care accounts in the southeast region for over10 distribution sites
●Cross sell and upsell existing customers and encourage them to take advantage of current promotions.
●Process special cost quotes and custom orders with special handling.
●Daily processes include placing orders, expediting backorders, pricing issues, contract & rebates, repairs, and drop shipments.
●Processed DEA, Pharmacy, and Board Licenses.
●Handled custom pack products for hospitals and surgery centers, both agreements and scheduling inventory.
●Researched substitutes and alternatives for manufacturer backorders and upsell McKesson private label substitutes.
●Provide support for sales representatives in the field; processing orders, providing statuses, filling backorders expediting and researching alternatives.
●handled logistics for expedite orders, special shipping (refrigerated goods, DEA controlled substances, biological products)
●work closely with management, warehouse operations, licensing team, trouble shooting and resolving issues with shipping and processes
●provide first hand customer service to customers, vendors and clients
●offer customer resolutions for backorders and discontinued items, keeping the pace with recalls, cross selling and promoting company private label products
●Knowledge of Medical Products, GPO's, Contracts, Lab Technology, Inventory Analysis and Purchasing
McKesson Medical Surgical Suwanee, GA 05/2002-04/2003 Customer Service Representative II
●Provide Inside Sales of Medical Products from Several Vendors
●Placed orders, Track Orders and Maintain Customers Account and Information
●Issue Credits and Reships for Customers
●Provide customer service to medical industries (Dr. Offices. Hospitals and Medical Suppliers
●Answer inquiries and resolves problems concerning credits, proof of deliveries and backorders
●Serve as contact for outside sales representatives
McKesson Medical Surgical Suwanee, GA 04/2001-05/2002 Customer Service Representative I
●Took incoming calls from customers with questions about their orders
●Made outgoing to customers
●Manage customer issues and concerns in a timely manner
●Receives orders via telephone, e-mail, and fax
Equifax, Risk Management, Atlanta, GA 02/1998-3/2001 Customer Service/ Collections
●Outbound soft collections for companies like Sears, Department of Education portfolios, and numerous other financial bank institutions.
●Processed electronic payments.
●Handled Service calls, disputes and customer requests.
●Provided payment schedules and solutions and offered services and products
GE Capital Card Services, Roswell, GA 06/97-9/98 Account Representative
●Responsible for establishing new accounts, ran and reviewed credit reports for processing.
●Handled and processed bankruptcies and fraud claims.
●Handled portfolios for Exxon, Disney and Snapper Inc.
●Served as a liaison between GE and merchant distributors.
●Maintained existing accounts and closing of accounts due to fraud or lost and stolen client information.
Education
American Inter Continental University,
1 years Education in Business Marketing and Fashion Design
Computer Skills
●Proficient with Microsoft Office: Word, Outlook Power Point.
●Applications used daily: Microsoft Word, Outlook, JD Edwards, Citrix, Cisco Finesse, Oracle and AS400.
References
Barry White Manger
Ranger American 340-***-**** Office 340-***-****
Patrick Nugent Territory Manager
Ranger American 340-***-****
Anton Kuipers General Manager
Divi Carina Bay Casino 340-***-****
************@*********.***
Donald White Manager
McKesson Medical-Surgical 800-***-****
******.*****@********.***
Bobby Kahn Account Manager
McKesson Medical-Surgical 251-***-****
*****.****@********.***
David Songy Account Manager
McKesson Medical-Surgical 504-***-****
*****.*****@********.***
Contact this candidate