Customer Service Sales

Stanny Jacob D’Cunha

**** ****** *********, ***********, **, L5N 5P3

Cell: 416-***-****, Email: ********@*****.***

Objective: A Supply Chain & Logistics student with strong customer service skills is seeking to utilize my expertise in Strong Communication, Organizational, and Computer Skills while gaining valuable experience.

Highlights of Qualifications

•Takes pride in providing excellent service by exceeding customer’s expectations and ensuring memorable experience for Customers also retaining existing customers to the company.

•Experienced in working in a fast-paced environment with Multi-tasking skills, and Problem solving, Decision making skills.

•Excellent communication (oral & written) and organizational skills, and positive attitude

•Analytical, Ethical, Integral, Good Observant, Excellent Team worker and Good Coordinator

•Always achieved assigned KPI by over performing my responsibilities and completing targets.

•Perfection in Dispatching, Order checking, Order picking, Order packing, and monitoring inventory through the use of making shipping labels, tracking shipments, and shipping logs

•Good computer skills and can work on various soft wares generate Statements on AS400, SAGE 50 ERP, Net Suite ERP, Oracle ERP, ACCPAC, and Quick books.

•Hard-working, responsible, loyal, honest, attention to detail, punctual and works well under pressure, independently and with minimum supervision takes pride in ownership of job

•Ensure Accuracy Numbers and Audit checks maintain and update daily records

•Fluent in preparing AWB FedEx, DHL, Purolator, UPS, Loomis

Education

Supply Chain and Logistics Diploma October 2021

triOS College, Mississauga, ON - Evening classes

Certification: Canadian International Freight Forwarders Association (CIFFA) and Universal Freight Operating Systems (UFOS)

Bachelor of Commerce - Ismail Yusuf College, Mumbai University, India

Work Experience

Baylis Medical-Mississauga (Aerotek-Contract) 2020

Warehouse Associate

Packed V4C Ventilators as per the Procedure laid out by the company

Putting the products in assigned location with the help of Power Stacker.

Shipping the products as per Customer sales order

IS5 Communications (ISO 9001) - Mississauga 2018-2020

Logistic Co-ordinator/Shipper Receiver

•Negotiated contracts, quotes for LCL, Airfreight shipment from freight forwarders, booking in and out shipment, arranging transport of shipments and reduce shipping cost to the company.

•Received shipment against packing list, report discrepancies, labeling products, entering into system, staging products and putting into assigned location

•Prepared shipment as per customer order, cleaning, packing, follow quality service standards, comply with procedures and regulations creating shipping label, arranging despatch, creating shipping documents, PL, CI, B13 CAED, FCC, NAFFTA, USMCA and related Customs documents for US Border.

•Performed Inventory checks, allocating raw materials to production dept, maintain sufficient stock and ensure sufficient stock to avoid delay in production through system monitoring.

•Created Sales invoices, Communicated with clients, customers through outlook and phone calls.

•Helped Production in assembly line using tools, perform various other jobs as required and play a perfect Team Member role working with people.

FGL Sports Ltd – Brampton 2015-2018

Team Member – Part-Time

•Sorting, arranging, checking products on everyday basis using RF Scanner

•Manually lifted boxes from containers and feed on the lines for Receiving Department daily

•Performed various shipping warehouse duties as required by supervisor

•Perform Inventory checks and ensure counts match

•Print Sales Orders, pick/pack/ship products and schedule pick ups

•Booked/arranged pick ups through couriers and transport company, airway bills

•Received products from vendors, acknowledge, and update in the ERP system

DTDC Express Canada – Mississauga 2013-2014

Accounts and Marketing

•Reported to General Manager, Responsible for daily activities of the company such as Sales, Accounts, Customer follow ups, Customer inquiries, sending quotes

•Shipping, Tracking, and followed up shipments ensured it is safe and not delayed

•Scheduling pick-ups, preparing labels, manifests and sending out post flight messages.

•Thorough knowledge with DHL, FEDEX, LOOMIS, PUROLATOR and MESSENGER software

•Generating sales report, invoices, reconciling of discrepancies and payment collections

•Assist customers to determine the most feasible mode of shipping according to their needs

Contact this candidate