HR Manager
Resume:
BA
B. SUSAN ABRAHAM
************@*******.***
Brentwood, TN 37027
PROFESSIONAL SUMMARY
Accomplished in being in new business and Top-notch prospecting and relationship-building abilities.
Expertise in customer relations, financial products and professional presentations. Successful background insurance product sales.
Dynamic and accomplished HR Manager for Fortune 500 company. Experience in managing and leading a team of HR professionals.
Foster a positive work environment, maximizing productivity and morale.
Administration of benefit plans.
Successfully led the Fedex team in receiving the C Everett Koop Award. Travelled to Baltimore to accept the Award for evidence based company health promotion, increased productivity and improvement in Human Capital Management.
Implementation of the Fedex Family Medical Leave Policy.
SKILLS
Cost-benefit analysis
Customer relationship management
Problem-solving
Motivation
Task prioritization
Training
Develop policies
Grievance handling and redressal
Legal compliance
EXPERIENCE
Financial Services Representative, Allstate Insurance, May 2008 Sep 2010, Memphis, TN
Consulted with customers to understand their financial needs and prepare individualized proposals.
Built rolling prospect list from current commercial customers, referrals and sales meetings.
Counseled current customers of the institution to offer input on financial choices cross-sell products.
Conducted financial presentations before groups of up to 50 potential clients, highlighting features of different products and fielding range of questions.
Led the district in sales of life, financial and health products in each quarter in quote-driven environment.
Financial Services Professional, New York Life, Sep 2005 May 2008, Memphis, TN
Led team efforts to utilize potential solutions to empower small company to enhance and create benefits for their employees.
Collaborated with NYL personnel to prioritize client needs as well as high-impact potential for disruption of processes that may impact the client.
Led the office each month for 24 months in production of new business as well as leading the district for 2006 and 2007.
Senior Manager HR, Federal Express, Feb 1983 Oct 2003, Memphis, TN
Helped team leaders mediate employee disputes by equipping management with effective tools and handling escalated conflicts.
Implemented new strategies to improve organization's HR functionality, performance, and compliance.
Delivered high-quality HR processes with sound decisions based on collaboration with department leaders and implementation of industry best practices.
Directed loss prevention activities, including health and safety, worker's compensation, and return to work programs.
Supported management decision-making by managing and reporting on key metrics of employee performance, benefits programs, and other HR-related information.
Kept employees and management well-informed with regular human resources bulletins.
Supervised work of 60 HR Managers throughout the country, coordinators, and administrative staff to effectively handle needs of [Number] 200,000 + employees.
Created and ensured HR organizational policies and Standard Operating Procedures were in place, updated as needed, communicated and effectively followed.
Consulted with associates and senior leaders regularly to resolve various team-based and cross-functional issues.
Created training classes that were required for all managers and organized various training sessions, workshops, and other activities - FMLA, ADA, HIPPA.
Contributed to implementing various initiatives across organization to generate maximum value addition towards performance improvement, employee retention, and employee welfare as well as increased human capital productivity and reduction of time lost.
Representative for the company Benefits Appeals Board which met monthly to Review employee benefits which had been denied.
Chaired the company Requests for Accommodation Board meeting monthly.
Designed and implemented rewards and recognition program through new policy that rewarded attendance.
Coordinated and administered employee benefits, including compensation and insurance.
EDUCATION
Financial Advisor, LTC Specialist, Life and Health, Series 6, Insurance, Finance Oct 2006
NYL and Allstate Memphis, TN
My years with New York Life and Allstate provided beautiful the opportunity to secure various required Professional Licenses.
HR Feb 1995
HIPPA Fedex Team Memphis, TN
Represented our Department in the successful implementation of the HIPPA requirements for the company.
Business Jun 1980
Attended University of Memphis Memphis, TN
Studied Business for several years.
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