Engineering Customer Service
Resume:
William Cluley
Palm Harbor
Florida 34674
SUMMARY
Engineer: Quality Engineering, Manufacturing Engineering and Process Engineering.
Retail Sales and management experience.
Mil Specs, NADCAP, IPC, NASA and Medical ISO.
EDUCATION:
Technical High Graduated - 1969
Western New England College
Mechanical Engineering
Holyoke Community College
Business Administration
Dec- 2019 – to present: SEMI -RETIRED – business owner…
PROFESSIONAL EXPERIENCE
Dec-2015 – Jun 2019
QUALITY Mr. / Retail Store Mgr.
Anvil Paints and Coatings / Duro-Last Roofing
Oversee company Quality system
Customer complaints
Manufacturing Process Quality
Day to Quality operations
Training reviewing SOP’s
Employee reviews and motivation
Company Purchased by Duro-Last 2017
Take Over Retail Store
Inventory, Sales and CSR
Tinting product for the whole company and all USA
Maintain Inventory levels and adjust as needed
Budget
Sales and Marketing
Coating Technology Inc.
360 Scarlet Blvd.
Oldsmar, Fl. 34677
Oversee quoting and pricing
Develop new business and web info
Define vision for future business (diversify)
EXPEDITE customer orders if required including delivery if needed.
Customer liaison for process development (FEA testing for process)
Assist owner with customer issues and complex part processing (Develop Custom Processes)
Work directly with customers on special machining processes for optimum process quality.
Assist customers in cost effective processing (Tooling etc)
Training of personnel in all aspects of QA requirements.
April 2010 – Oct- 2012
Quality Manager
Coating Technology Inc.
360 Scarlet Blvd.
Oldsmar, Fl. 34677
Training Engineering Staff
Oversee companies Quality System and policy
Review all Mil Spec requirement for all customers paint;plating;bonding;marking
Process all SCAR’s from customers and CAR’s form internal process.
Implementation of NADCAP requirements. & FDA and GMP ISO 13485
Establish Process controls and Cpk requirements for internal processing.
Work with customers to define and their process parameters.
Champion process improvements and controls for all of the facility.
Define Continuous Improvement parameters...
All customer contact for quality issues and improvements.
Waste water reporting requirements for local requirements.
June 2008 – April- 2010
Goodrich Lighting Systems (Interiors)
129 Fairfield Street
Oldsmar FL 34677-3618
Manufacturing / Sustaining Engineer (Contract)
Responsible for all engineering and design requirement for the production floor.
Establishes appropriate links with Manufacturing Engineering and Quality to monitor the production processes, and to identify and prioritize the problems that develop in the course of production.
Responds in a timely manner to provide assistance in determining design-related causes and makes design changes as required.
Root Cause and Correction Action (RCCA) teams to identify and resolve customer problems.
Develops Engineering Change Proposals (ECP) for Sustaining Engineering project related programs.
Participates in Value Engineering process for both newly-released and fielded products to identify and prioritize design changes for product enhancement.
Performs hardware and/or software design and development of Depot and Field Test Equipment.
Responsible for supervision and technical direction of personnel assigned to sustaining engineering tasks.
Use of SAP systems.
May 2004 – April 2008
Genesis Electronics Manufacturing
14201 McCormick Drive
Tampa, Florida 33626
MANUFACTURING ENGINEERING MANAGER
Recruit and maintain high caliber staff appropriates to business circumstances.
Develop, motivate, and challenge all team members to perform to their full potential. .
Keep continuous improvement in the forefront and be sure it stays on target.
Maintain Lean Manufacturing processes and any and all processing requirements throughout the facility.
Review all Manufacturing Engineering quotations for manufacturability and accuracy.
Monitor the Manufacturing Engineers’ performance in maximizing process yields. Work with and support them in establishing and achieving aggressive upper control limits.
Be the key contributor in determining optimum line configurations for new and existing products.
Work with the staff to optimize process efficiencies and continuous flow manufacturing.
Monitor the operating times to maximize efficiency of process and manpower deployment.
Review all relevant policies and procedures (as they are initiated and revised) with department members.
KEY QUALITY ATTRIBUTES:
Hands on finishing from vibratory to chemical plating, and painting
Hands on assembly knowledge from hand guns to box build electronics.
Hands on training of all personnel.
ISO implementation and maintenance.
ISO 13485 Medical
NADCAP implementation and maintenance
Tool maker certified at Smith & Wesson
Knowledgeable in AS9100 / FEA / FMEA’s / Root Cause / 5 Why’s / Six Sigma
Knowledgeable in Manufacturing and Machine Processing
Knowledgeable in all MIL-Spec requirements
Knowledgeable with all LMCO specs all platforms also Northrop Grumman, Raytheon
BAC and more.
GMP
ADVANCED TRAINING COURSES
AT&T Management Training/Improving Managerial Effectiveness
Managing Technical Professionals
Completed all required SPC & ISO required training
Improving Project Management Skills/Basics for Success
Various Computer Courses and Training, i.e.,
Windows applications (Word, Excel, Access, FoxPro, Outlook)
Various Engineering Classes and Seminars
Lessons in Leadership, First Things First (Covey)/The Empowered Manager
Fundamentals of Finance for Non-Financial Executives
Quality Training Seminars
Evelyn Woods Reading Dynamics
Negotiating to Win
Vital Learning (Basic Supervisory Training Series)
Management Practices
Exceptional Customer Service, Train the Trainer
References
To: Whom It May Concern
From: Richard C. Maier, Quality Director 10/4/01
Subject: Letter of Recommendation
Mr. William Cluley worked for me for 11/2 years in a Quality Engineering role. During this time he was assigned to various customers as a liaison between Reptron and specific customer quality department personnel. He spent time training personnel, on 2 shifts, customer specifications when differ from industry standards. One customer’s defect rate was reduced significantly due to his efforts. Bill was a member of various customer teams and supported their needs for data analysis; reports and action register updates. Bill has excellent written and oral communication skills and his mechanical ability assisted others on numerous occasions.
Bill’s job performance for me was very good and I believe he would be a valuable team member and an asset wherever he is employed. Unfortunately, we were forced to have a reduction in workforce due to customer cutbacks. Bill’s customer were either greatly reduced or their business dropped significantly.
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