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Engineering Customer Service

Location:
Palm Harbor, FL
Posted:
March 11, 2021

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Resume:

William Cluley

** ******* *****

Palm Harbor

Florida 34674

727-***-**** H

727-***-**** C

SUMMARY

Engineer: Quality Engineering, Manufacturing Engineering and Process Engineering.

Retail Sales and management experience.

Mil Specs, NADCAP, IPC, NASA and Medical ISO.

EDUCATION:

Technical High Graduated - 1969

Western New England College

Mechanical Engineering

Holyoke Community College

Business Administration

Dec- 2019 – to present: SEMI -RETIRED – business owner…

PROFESSIONAL EXPERIENCE

Dec-2015 – Jun 2019

QUALITY Mr. / Retail Store Mgr.

Anvil Paints and Coatings / Duro-Last Roofing

Oversee company Quality system

Customer complaints

Manufacturing Process Quality

Day to Quality operations

Training reviewing SOP’s

Employee reviews and motivation

Company Purchased by Duro-Last 2017

Take Over Retail Store

Inventory, Sales and CSR

Tinting product for the whole company and all USA

Maintain Inventory levels and adjust as needed

Budget

Sales and Marketing

Coating Technology Inc.

360 Scarlet Blvd.

Oldsmar, Fl. 34677

Oversee quoting and pricing

Develop new business and web info

Define vision for future business (diversify)

EXPEDITE customer orders if required including delivery if needed.

Customer liaison for process development (FEA testing for process)

Assist owner with customer issues and complex part processing (Develop Custom Processes)

Work directly with customers on special machining processes for optimum process quality.

Assist customers in cost effective processing (Tooling etc)

Training of personnel in all aspects of QA requirements.

April 2010 – Oct- 2012

Quality Manager

Coating Technology Inc.

360 Scarlet Blvd.

Oldsmar, Fl. 34677

Training Engineering Staff

Oversee companies Quality System and policy

Review all Mil Spec requirement for all customers paint;plating;bonding;marking

Process all SCAR’s from customers and CAR’s form internal process.

Implementation of NADCAP requirements. & FDA and GMP ISO 13485

Establish Process controls and Cpk requirements for internal processing.

Work with customers to define and their process parameters.

Champion process improvements and controls for all of the facility.

Define Continuous Improvement parameters...

All customer contact for quality issues and improvements.

Waste water reporting requirements for local requirements.

June 2008 – April- 2010

Goodrich Lighting Systems (Interiors)

129 Fairfield Street

Oldsmar FL 34677-3618

Manufacturing / Sustaining Engineer (Contract)

Responsible for all engineering and design requirement for the production floor.

Establishes appropriate links with Manufacturing Engineering and Quality to monitor the production processes, and to identify and prioritize the problems that develop in the course of production.

Responds in a timely manner to provide assistance in determining design-related causes and makes design changes as required.

Root Cause and Correction Action (RCCA) teams to identify and resolve customer problems.

Develops Engineering Change Proposals (ECP) for Sustaining Engineering project related programs.

Participates in Value Engineering process for both newly-released and fielded products to identify and prioritize design changes for product enhancement.

Performs hardware and/or software design and development of Depot and Field Test Equipment.

Responsible for supervision and technical direction of personnel assigned to sustaining engineering tasks.

Use of SAP systems.

May 2004 – April 2008

Genesis Electronics Manufacturing

14201 McCormick Drive

Tampa, Florida 33626

MANUFACTURING ENGINEERING MANAGER

Recruit and maintain high caliber staff appropriates to business circumstances.

Develop, motivate, and challenge all team members to perform to their full potential. .

Keep continuous improvement in the forefront and be sure it stays on target.

Maintain Lean Manufacturing processes and any and all processing requirements throughout the facility.

Review all Manufacturing Engineering quotations for manufacturability and accuracy.

Monitor the Manufacturing Engineers’ performance in maximizing process yields. Work with and support them in establishing and achieving aggressive upper control limits.

Be the key contributor in determining optimum line configurations for new and existing products.

Work with the staff to optimize process efficiencies and continuous flow manufacturing.

Monitor the operating times to maximize efficiency of process and manpower deployment.

Review all relevant policies and procedures (as they are initiated and revised) with department members.

KEY QUALITY ATTRIBUTES:

Hands on finishing from vibratory to chemical plating, and painting

Hands on assembly knowledge from hand guns to box build electronics.

Hands on training of all personnel.

ISO implementation and maintenance.

ISO 13485 Medical

NADCAP implementation and maintenance

Tool maker certified at Smith & Wesson

Knowledgeable in AS9100 / FEA / FMEA’s / Root Cause / 5 Why’s / Six Sigma

Knowledgeable in Manufacturing and Machine Processing

Knowledgeable in all MIL-Spec requirements

Knowledgeable with all LMCO specs all platforms also Northrop Grumman, Raytheon

BAC and more.

GMP

ADVANCED TRAINING COURSES

AT&T Management Training/Improving Managerial Effectiveness

Managing Technical Professionals

Completed all required SPC & ISO required training

Improving Project Management Skills/Basics for Success

Various Computer Courses and Training, i.e.,

Windows applications (Word, Excel, Access, FoxPro, Outlook)

Various Engineering Classes and Seminars

Lessons in Leadership, First Things First (Covey)/The Empowered Manager

Fundamentals of Finance for Non-Financial Executives

Quality Training Seminars

Evelyn Woods Reading Dynamics

Negotiating to Win

Vital Learning (Basic Supervisory Training Series)

Management Practices

Exceptional Customer Service, Train the Trainer

References

To: Whom It May Concern

From: Richard C. Maier, Quality Director 10/4/01

Subject: Letter of Recommendation

Mr. William Cluley worked for me for 11/2 years in a Quality Engineering role. During this time he was assigned to various customers as a liaison between Reptron and specific customer quality department personnel. He spent time training personnel, on 2 shifts, customer specifications when differ from industry standards. One customer’s defect rate was reduced significantly due to his efforts. Bill was a member of various customer teams and supported their needs for data analysis; reports and action register updates. Bill has excellent written and oral communication skills and his mechanical ability assisted others on numerous occasions.

Bill’s job performance for me was very good and I believe he would be a valuable team member and an asset wherever he is employed. Unfortunately, we were forced to have a reduction in workforce due to customer cutbacks. Bill’s customer were either greatly reduced or their business dropped significantly.



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