Customer Service Sales

CAROL PATRY

416-***-**** ***********@***.***

OBJECTIVE: To secure a responsible and challenging position as an Administrative Assistant or in Customer Service where I can fully utilize my knowledge and skills to contribute to the growth of your organization.

SUMMARY OF QUALIFICATONS

Extensive background in sales, administration and customer service.

Friendly and energetic team player capable to work well in group and independently

Proven ability to multi- task and prioritize in a fast-paced office environment

Solid interpersonal and communication skills; able to communicate with tact and professionalism

Excellent negotiation skills with a proven ability to upsell to customers to increase revenue

Knowledge in Microsoft Office including Word, Excel and PowerPoint

CORE COMPETENCIES

Negotiation & Sales - Administrative & Clerical

Relationship Building - Time Management

Customer Service - Team Oriented

RELEVANT SKILLS

Welcomed customers and answered inquiries via telephone

Addressed customer complaints and provided innovative solutions in a timely manner

Promoted company services; generating new business and maintaining existing accounts

Assisted a team of 15 sales representatives, distributing reports and expediting shipments

Managed drivers sheets, manifests, invoices and other documents related to business operations

Prepared weekly sales reports and planned weekly sales schedule

Tracked shipments and follow up to build rapport and ensure high standard of customer service

WORK HISTORY

LCBO

. Dec 2020- Dec 2020 Seasonal position

Cashier/customer service

Full-time Mother

Nov 1990 – present Various duties

Inter- City Truck Lines

Dec 1989 - Nov 1990 Sales Representative

Aug 1989 - Dec 1989 Sales Coordinator

Mar 1989 - Aug 1989 Customer Service Representative

Apr 1988 - Mar 1989 Manifest and Billing Clerk

Oct 1986 - Mar 1988 Receptionist

VOLUNTEER EXPERIENCE

2000-2007 Volunteer, Norton Elementary Texas

Assisted in the supervision of the students during various school events and field trips

2001 – 2002 Softball Sunflowers Volunteer

Contributed to outreach and fundraising efforts

EDUCATION

1985 O.S.S.D. Clarkson Secondary School,

PROFESSIONAL DEVELOPMENT

1986 Intensive Secretarial Training, Sheridan College

1993 French Training Humber College

REFERENCE AVAILABLE UPON REQUEST

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