Customer Service Mental Health
Resume:
Iris N. Rivera
New Bedford, MA *2740
***********@*****.***
Professional Summary:
A bilingual Human Service Worker, with 15+ years’ experience, with an adept administrative background carefully tailored to work with families from diverse social, economic, ethnic, cultural and racial backgrounds, with a respect to confidentiality.
Professional Qualifications:
Bilingual-Fluent in English / Spanish
Excellent Communication Skills
Calendar Management
Customer Service
Multitask
Other Skills:
Knowledge of Academic IEP’s
Translator
General Office Duties
Family Advocate
Counseling
Human Service
Switchboard
Teaching
Cultural/Linguistic Support
Retain Experience
Employment Experience:
Family Service Association March 2018 - Present
Family Partner
Support to parents with children with behavioral and learning disabilities, as well as participating in IEP meetings, home visits, while assessing and referring to appropriate community resources, while performing community outreach, as part of the Wraparound Model, and maintaining accurate data entry.
New Bedford Public School July 2017 – March 2018
Bilingual Parent Support Specialist
Collaborated with New Bedford Public Schools and community agencies as a resource partner to encourage parents to become effective stakeholders in partnership with the school, enforcing parental responsibilities with a focus on education and behavior and serving as a mediator using strategies to bring conflicts to resolution, while providing written and verbal translation for programmatic needs.
Family Preservation Program (Highpoint) June 2016 – July 2017
Residential Department
Case Manager / Operations Staff
Compliance with Federal Regulations, 42 CFR Part 2, Confidentiality of Alcohol/Drug Abuse patients, HIPAA
Maintained inspection documentation on all units, communicating with landlords as appropriate, and scheduling on site meetings with families and enforcement of program rules and policies, as well as conducting a thorough Intake by completion of Individual Service Plan (ISP) with resident.
Maintained accurate case files; ensure Authorizations to obtain information and make referrals for needed services to appropriate agencies/providers including but not limited to DTA, SSADSS, Medical/Mental health agencies, maintain accurate case files and ensure Authorizations to release/obtain information.
Reviewed/Evaluated resident progress recovery, including establishing additional goals, including resident attendance at meetings, appointments and groups and periodic evaluations.
Attended monthly Case Review with Program Manager, and required staff meetings and trainings, as well as facilitating parenting and life skills groups with residents.
Active Home Care / Bayada Home Health September 2015 - Present
Home Health Aid / Homemaker
Provided Homemaker services that included rehabilitation assistance, documentation, and transportation.
Community Counseling of Bristol County July 2013 – December 2014
Family Partner
A Parent Support Advocate, that referred families to community resources upon verifying insurance, as well as performing in home visits, transportation, assisting during IEP meetings.
Christian Revival Temple March 2011 – May 2011
Instructor / Effective Christian Counseling
Educated students with accurate, and informative curriculum, while distinguishing learning styles and abilities, and maintaining an effective teaching approach.
Self Employed Translator April 2004 – Present
Spanish/English
Render spoken messages accurately, quickly, and clearly
Relay the style and tone of the original language
Convert concepts in the source language to equivalent concepts in the target language
Compile information, such as technical terms
Department of Children & Families May 1995 – April 2004
Clerk III / Switchboard Operator
Provided Front Desk Administrative Support by translating, maintaining data entry functions, inventory control, redacting files, auditing preparation, insurance verification, while attending to switchboard operation of 100+ lines.
New Bedford Child & Family Services May 2000 – January 2003
Behavioral Counselor
Assisted client with barriers to self-sufficiency, while documenting daily behavior and activity
Southern Mass Legal Assistant Corporation September 1990 – October 1994
Legal Secretary
Operated Dictaphone, while providing translation assistance, and performing appropriate Intake and preparing legal documentation.
Certifications:
First Aide
CPR
Home Health Aide
Education:
Bristol Community College - Associate Degree in Progress
Human Services
Assemblies of God - Eastern Bible Institute
Christian Revival Temple
Theology
Kinyon Campbell Business School
General Secretarial Certification
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