Service Management
Resume:
Julia DiCarlo
Hospitality Management
Mount Royal, NJ 08061
*****.*******@*****.********.***
EXPERIENCE
Genesis Healthcare; The Belvedere Center, Chester, PA — Intern
DECEMBER 2020 - CURRENT
●Assist with the admissions process for incoming patients as well as prepare patients for discharge
●Aid patients with any requests they may have.
Walt Disney Company, Orlando, FL — Character Performer
JUNE 2018 - DECEMBER 2020
●Entertained guests throughout the Disney World parks.
●Required quick on the spot problem solving to conquer unexpected challenges.
AMC Entertainment, Cherry Hill, NJ — Crew Leader
JANUARY 2017 - APRIL 2018
●Lead a crew in upselling food and beverage items.
●Ensure safe working habits.
●Provided front line communication to guests and other crew members.
Marino’s Pizzeria, Mullica Hill, NJ— Waitress and Hostess
FEBRUARY 2017 - AUGUST 2019
●Responsible for taking orders and providing the guests with their order.
●Trained new employees as they were hired
●Responsible for showing guestsbt.
EDUCATION
Saint Leo University, Saint Leo, FL — Hospitality Management
AUGUST 2017 - MAY 2021
In May of 2021 I will receive my Bachelor’s Degree in Hospitality Management at Saint Leo University. I currently hold a 3.7 GPA and held the president position of my sorority.
SKILLS
Guest Service
Quick Problem Solving
Public Speaking by leading a chapter meeting once a week
Leadership by being the President of my sorority Theta Phi Alpha
Time Management - Manage a job, classes and being in different clubs
Microsoft Word / Excel
AWARDS / CERTIFICATES
Nominated Freshman and Sophomore of the year at Saint Leo University.
I am on Dean’s List with a 3.70 GPA.
Guest Service Gold- Golden Opportunities CERTIFIED
CVENT Supplier Network CERTIFIED
AHLEI Management of Food and Beverage Operations CERTIFIED
NSMH Conference 2020 - Houston, Texas
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