Sales Customer Service
Resume:
Chachi W. Girma
**** ******** **. ***. *** Alexandria, VA 22311
************@*****.***
OBJECTIVE
I am an enthusiastic, analytical, and self-motivated individual seeking to build the foundation of an exciting career. I am a highly motivated, insightful, and results-driven professional with a Marketing background as well as certified experience in planning, analyzing, and implementing IT Security solutions in support of the company’s objectives. I also have excellent customer service experience for over 7 years. Willing to relocate for employment and I am also authorized to work in the US for any employer.
PROFESSIONAL EXPERIENCE
SPLUNK McLean, VA
IT Sales Specialist October 2019 – April 2020 (furloughed due to Covid-19)
• Assess, develop and grow the Public Sector Splunk IT Ops business to exceed sales targets
• Develop joint sales plans and sales strategy with the field sales team for overachieving sales targets
• Work jointly on all aspects of the sales cycle to secure new Splunk IT Ops customers
• Capitalize on both new and existing relationships to introduce Splunk IT Ops offerings
• Upsell and cross sell Splunk IT Ops Solutions into existing and target accounts
• Initiate engagement with targeted accounts and their respective buying centers; lead the opportunity creation/development process
• Drive proactive campaigns to build the pipeline, use knowledge and skills to prospect, qualify, negotiate and close opportunities
• Effectively forecast sales business and drive predictable and optimal business outcomes
• Leverage Channel and Alliance partners to deliver growth and scale your business qualifications
• Utilizing partners, channels and alliances to sell more successfully and overachieve desired quota
• Experience selling complex solution software and have experience in any of the following IT systems, enterprise or infrastructure management, application development and management, security, business applications and/or analytics
• Working experience in Direct Sales of IT Operation Management platforms in correlation with application, networking and systems management tools JACKIE THOMAS PROFESSIONAL PHOTOGRAPHER Alexandria, VA Social Media Manager June 2019 –September 2019
• Managed and monitored online presence of the company and engaged with users
• Demonstrated proficiency in developing creative and new ideas
• Implemented and executed marketing strategies and community management
• Responsible for posting updates on scheduled date BARBIZON US Tampa, FL
Marketing/Promotional Spokes Model June 2012 – July 2019
• Directed marketing activities and policies to promote products and services while coordinating with advertising and promotion managers
• Trained all new employees on effective marketing, service, and operational strategies to maximize performance
• Held work environment and work area to corporate standards
• Communicated with corporate office on a daily basis in regards to updates on issues and changes that needed to be considered or implemented MAYOR WILLIAM D EUILLE’S CAMPAIGN Alexandria, VA
Canvasser July 2017 – August 2017
• Networked with voters in an assertive, friendly manner
• Developed detailed professional presentations
• Worked closely with other canvassers and coordinated weekly team meetings
• Collected and documented all voter information and approval rate
• Educated potential voters on the representatives history, proposed policies and views, while providing comparative analysis on the opponents political views and policies THE HERMITAGE Arlington, VA
Supervisor May 2009 – September 2010
• Organized schedules for dining and catering services
• Supervised and organized social activities
• Assisted the elderly on day to day basis with medication and food
• Analyzed and assessed resident’s needs and monitored the well-being of the patients EDUCATION
NORTHERN VIRIGINIA COMMUNITY COLLEGE Alexandria, VA Associates Degree in Business Administration May 2015 Business Administration Associate Degree May 2015
Marketin Associate Degree May 2016
CERTIFICATIONS/ DEGREE
NORTHERN VIRGINIA COMMUNITY COLLEGE May 2019
Cyber Security Certificate
CompTIA Security + August 2019
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