Sr Analyst

RESUME OF

JoAnn Hobbs **** Station Ave Langhorne, Pa 19047

(H) 215-***-**** (C) 215-***-**** (email) ********@*******.***

OBJECTIVE: To secure a challenging position where my knowledge of Finance and Health Administration can be fully utilized to impact a quality product for my employer.

EDUCATION: Saint Joseph’s University 2004 Masters in Health Administration

Temple University 2002 Bachelors in Finance

SKILLS: Sales, Customer Service, Detail oriented, Reliable, Highly motivated and Creative. Experienced in Microsoft Word, Excel, Access, PowerPoint, Visio, RC Cash Systems, PhilProv, MHS Provider, MHS Finance, EDI 278 transactions, Managed Care Health Systems, Business Requirement Gathering, Analysis, User Acceptance Testing and Project Management.

EMPLOYMENT EXPERIENCE:

2017 to 2018 TOWNSEND CIRCULATION SALES, INC

Worked in Sales Department to handle sales of local newspapers. Responsible for maintaining existing customers while bringing in new customers. Handled Customer Service calls pertaining to delivery or payment issues.

INDEPENDENCE BLUE CROSS 1901 Market St, Phila Pa 19103

2006 to 2017 HEALTH SERVICES / MEDICAL MANAGEMENT (Senior Business Analyst)

Built the Business Requirements for system changes to the Medical Management system. Coordinated and shared results with business partners. Built and executed Testing Plan and Scripts for the Utilization Management (UM) software implementations. Trained offshore and in-house Utilization Management and non-Clinical staff on the Testing and Business process. Maintained the Correspondence process and system to confirm all regulatory requirements were met for Centers for Medicare Services (CMS), Healthcare Reform (ACA) and Federal Employee Program (FEP). Primary Analyst for Correspondence processing system. Coordinated meetings and created Agendas and Meeting Minutes for effective project implementations. Implemented Post Production checkout for all projects.

2000 to 2006 PROVIDER SYSTEM SERVICES (Senior Business Analyst)

As a versatile Business Systems Analyst for initiatives in the Corporate Provider area I spearheaded various short and long term projects. Acted as Primary Analyst for Provider set up and restructuring projects to support business initiatives.

Served as Liaison between the Corporate Provider Business organization and Systems support.

1997 to 2000 TREASURY SERVICES (Project Coordinator)

Identified new procedures for system specifications and developed desk procedures. Tested and analyzed results for quality. Developed and implemented Test Scenarios and Test Scripts. Developed reports for reconciliation purposes. Incorporated new companies into current processes. Ensured internal systems were compliant for (Y2K) Year 2000 changes. Monitored Bank processes (lockbox and reporting) to ensure quality and contractual guidelines were met.

1991 to 1997 TREASURY SERVICES (Unit Leader / Supervisor)

Supervised and Trained Cash area on all processes. Resolved Customer and Executive inquires. Developed work schedule. Monitored daily processing of group premium payments ($100 million monthly) and individual premium payments ($20 million monthly). Monitored Petty Cash fund ($25,000.) Administered Cash Advances and handled employee Business Expense Reimbursements.

1986 to 1991 INTERNAL AUDIT (Accounting Assistant)

Investigated, Invoiced and Balanced Federal Employee (FEP) claim file. Prepared Federal reports for management.

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