Customer Service

RYAN T ROTH

*********@**.*** 630-***-**** Chicago, IL 60618

To obtain a position where I can utilize my 15 years of customer service skills, expand my experience and interpersonal skills with a company and industry that will challenge me and provide room for maximum growth and personal growth. Leadership

Issue and conflict resolution

Problem resolution

Training & Development

Maintenance & Repair

Processes and procedures

Work ethic

Passion for customer satisfaction

Supervisor Starbucks - Chicago, IL 05/2015 - 08/2020 Perform all pre-shift and post-shift duties, side-work, and related paperwork Exposure to potential hazards exists with respect to cutting equipment, coffee makers, mixers and other work aids necessary to perform job duties

Providing assistance by responding to customer questions in an effective and efficient manner Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager

Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift

Perform work that is routine and organized

Involves working with chemicals, heated equipment, steam and at other risk conditions Floor Manager Nia's Mediterranean - Chicago, IL 06/2013 - 12/2017 Managed store opening and closing procedures to optimize store readiness. Flexibility to respond to a range of various work situations. Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings. Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders. Success multitasking while remaining professional and courteous in fast-paced environments. Bartender Chili's Bar and Grill - Chicago, IL 06/2010 - 01/2013 Welcoming, acknowledging and greeting guests who come to the bar. Mixing and serving alcoholic beverages to customers from all walks of life. Checking a customer's ID to confirm that they are legally able to consume alcohol. Ensuring that the bar is always well stocked with a wide selection of wines & spirits. Washing up glasses, dishware and utensils and then putting them in their own place. Monitoring the intake of alcohol by guests, and prohibiting the sale of alcohol to those who are intoxicated. Summary

Skills

Experience

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