Manager Social Media
Resume:
SHARON MERTENS
CUSTOMER SUCCESS MANAGER
******.*******@*****.***
LinkedIn Github
PROFILE
A developer with a background in client-facing roles and entrepreneurship. One of my strengths is the ability to galvanize people and be a team motivator in both the big wins and the small moments. Coding allows me to create and gives me the ability to see outcomes instantly while also in an environment where I can continue to learn and experiment. I’m a strategic thinker who always plans ahead which allows me to successfully deliver practical and engaging solutions.
SKILLS
● LANGUAGES: HTML, CSS, JavaScript, Express, Ruby
● FRAMEWORKS: Node.JS, Bootstrap, Rails, Sass, React
● DATABASES: Mongoose, EJS, SQL, Postgres, MySQL
● OTHER: jQuery, Git, Github, Heroku, Agile, Wordpress DEVELOPMENT EXPERIENCE
Instructional Associate April 2019 - Current
GENERAL ASSEMBLY
● Working closely with the instructor team to provide students with meaningful and prompt feedback on their progress and projects
● Grading student homework each week with timely feedback
● Mentoring students, drawing from own experience
● Office hours each week to support students one-on-one with debugging, troubleshooting Web Development Fellow Dec 2018 - March 2019
General Assembly Web Development Immersive Remote Participated in a thirteen week full-time immersive Web Development course, conducted in a remote/virtual setting. Completed in-class projects and personal projects focused on real-world applications of web development principles and best practices.
Developed a portfolio of individually and collaboratively focused in-class projects, including:
● Star Wars: A Character Story: A Star Wars Fact Page built to showcase skills in HTML, CSS, JavaScript, and APIs
● Closet Swap: CRUD Application. Search and swap clothes from your friends’ closets
● Recipes: MERN Stack. Created this web application as a way to keep track of all our family recipes
● Traveleritis: Collaborative group project using the MEAN Stack. An app to book vacations from various cities in the world with dedicated hotels and activities to choose from. Responsible for Heroku deployment and authorization
● !FB: Pair-coding project using React / Ruby on Rails / MySQL as an app to post and like or dislike links, images, articles, text. Responsible for both front end and back end full CRUD WORK EXPERIENCE
Founder/Head of Product and Marketing, Jan 2017 - Dec 2018 UP2DATE.FASHION
● Headed product operations, developed new products focused on solving client outreach and data sourcing
● Managed content marketing, lead nurturing, and execution to B2C clients in US Marketing and Community Manager, Jan 2016 - Jan 2017 TRENCH
● Developed and implemented new marketing strategies including social media marketing tools, productivity tools such as Evernote and Trello, and image and design tools including Canva
● Spearheaded quality assurance testing
Customer Success Manager, Jan 2012 - Dec 2015
APPLICATION RESOURCES, INC,
● New customer acquisition with onboarding practice
● Managed relationship and technical customer success of application resources with 75 fortune 100 companies
● Used analytic tools to extract relevant data from the market to ensure client outreach was at its maximum Business Development Manager, Jan 2007 - Dec 2011
FOX
● Chaired business development and research meetings
● Centralized and fostered relationships with 10 partners and other relevant companies, fostering lasting relationships
EDUCATION
IDC, Tel Aviv, Israel Master of Business Administration Cornell University Bachelor of Science, Communication Columbia University Business Certificate
Fashion Institute of Technology FM: Fashion Management, Fashion Styling Certificate General Assembly Web Development Immersive Technical Delivery, Metrics, Production Support, Client Service, Strategic Customer Success, Technical Acumen, Audit, Writing, Reporting, Use Cases, Compliance, Account Management, Product Management, Release Management, Service Orientation, Client Relationship, Relationship Management, Client Relationship Management, SaaS, Committed, Proactive, Unqork, Platform, Delivery, Partner, Build, Production
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