English Hotel

CURRICULUMVITAE

Personalinformation

Name :AyushTandon

PermanentAddress :4644paswanstreetcharkhewalan,

Chandnichowk,NewDelhi-110006

CelNo:991*******/962-***-****

CurrentAddress :Z76DayalSarRoadUttamNagarWest

NewDelhi-110059

E-Mail :***********@*****.***

DateofBirth :08thNov1986

MaritalStatus :Married

Objective

To leverage upon the knowledge base,conceptualclarity,and practical experiencetotheachievementofOrganizationalgoalsandSelfDevelopment. EducationalQualification

Completed01YearIntegratedDiplomainTravel&TourismfromKUONI Academy(Institute).

GraduateB.COMPass(SOL,DelhiUniversity)in2008.

HigherSeniorSecondarySchoolpassoutinCommercefromCBSEBoard in2004.

WorkExperience

CurrentlyworkingasAssistantManagerSales&OperationsinTumlare Travels(anEuropeanDMC),withapresenceinEuropeforaround50 Years..

(17Jan2011til24thJuly2020).

Currentlylookingforwardforbetterjobopportunitiesandtocoverwider areasofGlobe&differentsetupsofourtrade.

RoleasperAssistantManager.

Customeronepointofcontact24X7.

Resolvingqueriesofteammembers&othersonfloor.

Implementingthelatestprocesses&proceduressetupwith overseasoffices&internaly,withtheteammembers.

Reachouttocustomersfromtimeandagaintohighersatisfaction andlowerescalation.

Trainingforsales&operationsteamsonproductanddestinations.

Teammanagement,Clientcoordination,Relationshipmanagement.

Ensurewehavesuitablecontractsinplacetooffertoourclient.

Generatingreportsformanagementtokeeptrackofprofitability, dailysales,volumeofbusinessachievedandprojectionsfortarget achievement.

Conductingtimelyteammeetingtounderstandthechalenges facedbyteam,askingteammemberswiththeirsuggestions, givingtimelyfeedbackstoteammembersontheworksperformed bythem..

Maintainingharmony&bondingamongteammembers&along withotherteammates.

Frequentclientvisitsinviewofclosureofbusiness&maintaining healthyrelationships.

WorkedasExecutiveFITOutbound-DIYHDivision(DoItYourself Holidays)withSOTCHolidaysPvtLtd–LeadingTravelCoforDomestic& InternationalDestinations.(14June2010–15Jan2011).

Involvedinmakingquotationforwalkinclients,travelagents& queriescominginthroughdatabase.

Coordinatingwithticketingteamtoinitiateticketbooking.

KeepingOperationsteaminlooptoworkontheconfirmedsales query&workingononlineportalsforfurtherbookingoftravel requirementsi..ehotel,entrances,transfers,trainbookings,swiss pass&etc..

Coordinatingwithclientsforcolectingbookingdocuments,visa documents,initial&finalpaymentcolection

Coordinatewithclienttomakefinalpayment&laterprocessthe handoverofthetraveldocuments.

WorkedasPostSalesExecutiveFITOutbound–OutboundTours OperationsDivisionwithMakeMyTripTravelsPvtLtd–LeadingTravel CoforDomestic&InternationalDestinations.(26May2008–04June 2010).

HandlingPostSalesfordestinationslikeBali,HongKong, Singapore,Malaysia,Thailand,Srilanka,China,Japan,Mauritius, Maldives.

Afterreceivingthefilefromsalesteam,proceedforqualitycheck thatiftheproductsoldbysalespicmatchtheoriginalproduct, correctpricing,correctairlinesrouting,fares,class,travel documents&correctinclusionsoftheproductofferedtoclient, correctdeadlinesgivenalongwithcorrectpaymentprocedures wereinformedtoclient.

ForFITtailormadeproduct,immediatelycommunicatewith overseassuppliers&alternativelyworkononlineportalstocheck forbetteron&hotel,entrances,transfers,trainbookings, accordinglymakereservationsontimelimitbasis.

Coordinatingwithclientsforcolectingbookingdocuments,visa documents,initial&finalpaymentcolection.

AfterVisascolection,reconfirmalthetravelarrangements.

Coordinatewithclienttomakefinalpayment&laterprocessthe handoverofthetraveldocuments.

Interests :Traveling,InteractingwithFriends,ListeningMusic. Languages :Read :English,Hindi.

:Spoken:English,Hindi,.

TotalWorkExperience :Morethan12+Years

ExpectedSalary :Negotiable.

JoiningTime :Immediate.

ThisinformationistruetothebestofmyknowledgeandIamresponsibleforthe informationprovided.

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