Project Manager

CAREER GOAL

Become a CEO of an outstanding organization in the next 5 years.

SUMMARY

Professional strategic project manager with more than 5 years of experience in managing projects under general supervision. Experience includes deep project planning, tracking progress, using project management software to monitor, communicate project status, completing assigned tasks/projects on time, on budget and in scope, resolving issues related to projects, including delivering technical support on project management standards.

SKILLS

TECHNICAL SKILLS

Computer Skills: MS Office suite: Excel, Word, PowerPoint, Outlook, Microsoft Visio, Microsoft Project 2016. Deluxe Linux Hosting with cPanel, WordPress, Google Doc, Publisher, Photoshop, Customer Relations Management (CRM) Salesforce, Social Media Specialist, Facebook Marketing Specialist, Google AdWords Expert, Google Analytics Expert, Video Editor, YouTube Marketing Specialist.

Communication Skills: Fluent in Spanish and English, Low level in Portuguese.

Advanced troubleshooting Skills: Printers, Computers, Phones, Tables, Projectors.

WORK EXPERIENCES

Sodo Group LLC Aug 2020 – Feb 2021

Project Manager

Strong knowledge and understanding of current trends in digital media/social media and the use of Customer Relations Management (CRM) Salesforce to amplify lead capture to increase our monthly goals.

Strong skills in Time management, Task Management, Problem solving, Risk management, Conflict management, Critical Thinking, and delivering answers to stakeholders’ inquiries using advanced techniques in project management disciplines.

Strong experience interacting with business customers and managing expectations to effectively delivery expect measurements in cost, schedule, and quality control.

Proven work experience working as a Project Manager with a successful project delivery record and the ability to work with business interface teams with the organization resources to manager estimate cost and negotiate requirements to minimize project impact.

Coordinate the input and approval of various project design and saving appropriate documents to provide guidance and support during execution of the projects.

Track business resources and align cross-functional business to help ensure alignment of goals and to help resolve conflicting priorities.

Fidelity Investment, USA Aug 2019 – Aug 2020

Financial Services Associate I

Deliver answers to customer inquiries with a professional attitude and manner while adhering to measurable departmental goals in the Financial, Health and Wellness arena.

Effectively utilize and navigate internal resources to arrive at the right solution for the client e.g. computer systems, online resources, and business partner relationships.

Build and expand customer relationships by identifying customers need and offering customized Fidelity investment solutions based on in-depth knowledge of products and services.

Provide needs-based mentorship to mass affluent customers and contributing to the long-term growth and retention of Fidelity assets.

Provide outstandard customer services with a polished communication style compatible with high net worth clientele.

Thyssenkrupp Elevator, USA May 2018 – January 2019

Operations Coordinator – Service/Repair

Sales Coordinator - Service/Repair

Assisted the operations department; Directed operation of all departments, Responsible for managing Business Plan on time, and guided supervisors in the performance of their duties.

Anticipated and determined causes of delays in shift operations and take appropriate actions to meet company goals.

Maintained document control, database management, tracked project activities and team communication Develops best practices, training, and tools for project server utilization and management.

Follows up on project matters and action items for project manager, Including providing research analytical, information support, and recommendations requested by supervisors.

History reports, weekly pre-invoicing reports, high profile service account reports.

Worked with senior management resolving complex problems to improve client satisfaction.

Developed and maintained standards and content of the project management office documentation, project-related databases, and web page.

Implement a time tracking program for actual and associated management reporting.

Provided necessary project documentation, such as project schedule maintenance, process documentation, project journal, decisions logs, formal agendas, including effective technical support to the project team and business areas on project management tools.

Demonstrated Strong work ethic, Responsibility, Detail orientated, Adaptability, and Leadership within the organization.

The Americas Conference of Mayors (ACM), Albuquerque, NM March 2017 – Current

Director of Operations & Project Manager Director (Volunteer)

Experience working with and presenting documents to stakeholders, boards, commissions, and other governmental entities.

Directed and managed project development; defined project scope, goals and deliverables that support business goals in collaboration with stakeholders; developed project plans and associated documents, schedules, tracks project timelines, milestones, and deliverables. Managed Team Leaders/Supervisors to ensure a great outcome of the day to day operation, and customer satisfaction/client performance objectives are met and performed in an efficient manner. Built relationship and communication with local governments and communities’ organizations across New Mexico and the world.

Negotiated, planed, and coordinated meetings, agendas, and activities with executive’s delegations from Albuquerque Hispano Chamber of Commerce, The City of Albuquerque, Encuentro, Visit Albuquerque, New Mexico True, and other non-profit local organizations.

University of New Mexico

Center for Public Leadership, UNM Albuquerque, NM Sept 2016 – May 2017

Assistant Director

Worked with and delegated to other planning team members to accomplish all Project initiatives.

Created and implemented strategic development plans to ensure the ongoing sustainability of the Projects.

Strengthen and maintain the management and governance culture and practices of the organization.

Developed and maintained productive relationships by providing strong leadership and guidance within the organization and the community.

Maintained and updated the CPL website with up to date information resources.

Established active collaborative research partnerships both within the University (with other departments, centers, and institutes) and with strategic partners outside the university (ANEAS Mexico, Santa Fe Water Division, Mexican Embassy NM, Albuquerque Hispano Chamber of Commerce, Global Tie, Encuentro).

T-Mobile USA Albuquerque, NM Aug 2011 – Jan 2015

Bilingual Retail Sales Associate.

Worked with Sales Manager to develop and execute sales strategies and establishing goals.

Executed action plans to position sales for maximum revenue growth, and market penetration.

Identified customer needs and proposed the best options and features along with benefits.

Built customer relationships to earn their trust and long-term loyalty.

T-Mobile USA Albuquerque, NM Oct 2010 – Aug 2011

Bilingual Customer Services/Retention Associate.

Identified opportunities for process improvements and serves as a Team Lead Expert in providing guidance in Training, developing, mentoring, and coaching team members.

Worked in a fast-paced environment resolving customer issues on our web and providing timely and exceptional customer service experience for our Customers.

Responsible for establishing, documenting, and improving the process for managing customer technical application issues based on lessons learned.

EDUCATION BACKGROUND

University of New Mexico, Albuquerque, NM Aug 2018 – Dec 2020

Master of Public Administration (MPA)

University of New Mexico, Albuquerque, NM Aug 2014 – May 2017

Bachelor of Science in International Business Management

CERTIFICATIONS

Practical Project Management Professional Certificate (PMP) Nov 10, 2019

Project Management Information Systems Certificate May 07 – 23, 2019

Project Management Master Certificate Nov 10, 2019

Ethical Leadership Certification Program May 06 – 09, 2016

NASBA, Center for the Public Trust. Albuquerque, NM

International Seminar in Leadership, Negotiation and Team Building Mar 17– 23, 2013

University of New Mexico/International Institute leadership, Mentoring, Coaching.

Certificate of Excellence in Customer Services Negotiations Mar 03, 2012

T-Mobile USA

Perfecting your Sales Pitch Certification, T-Mobile USA Jul 25, 2012

AWARDS

Award: Best Employee in Sales T-Mobile Credit Cards for the months of May and June of 2014.

Award: Best Employee in Activations for the month of April 2012

Award: Top five in Activations for Q2 and #2 overall for July 2012

Award: Best Employee in Phone Insurance Sales (PHP) for the months of Feb and May of 2012

VOLUNTEER ACTIVITIES

“La Noche Encantada”, The Albuquerque Hispano Chamber of Commerce.

“Mentoring Conference”, UNM Mentoring Institute (The University of New Mexico).

CELAC, Center for English Language & American Culture at UNM (The University of New Mexico).

“Traditional Healing Program”, The University of New Mexico.

High understanding on Anticipating and Addressing project’s needs.

Executive team leader with the ability to Educate Employees, Customers and Transferring Knowledge about high-quality projects.

Outstanding ability to communicate effectively in person and via telephone with stakeholders about the project coordination using presentation, strong dialogue, and excellent customer service abilities.

Effectively negotiator, Strong analytical skills, Strong listening, and Problems solving.

Excellent people skills and effective oral and

written communications.

Elevated levels of motivation to encourage

team’s high-quality performance.

Planning and coordinating organizational

change with the managers and project sponsors.

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