Executive Assistant Manager

Kinza Arif

**** ******* *** • Skokie, IL ***** • 773-***-**** • ***********@*****.***

JOB OBJECTIVE

Ambitious and career-conscious person, where acquired skills and education will be utilized toward continued growth and advancement in the field of client relations and marketing.

EMPLOYMENT HISTORY

Wells Fargo Wealth MGMT • Chicago, IL 02/05/2018 – present

Executive Assistant

Provides advanced administrative support requiring a broad and comprehensive knowledge of company policies, procedures

Prepares agendas, PowerPoint presentations, memos, emails, reports

Ensures travel arrangements (flights, hotel, transfers, itineraries, etc.) are prepared for executives, Vice President as well as the CEO

Independently ensures office systems and divisional procedures, policies and practices are administered effectively

Interfaces with a variety of internal and external customers on a variety of issues which require tact and diplomacy

Provides functional guidance and training to other associates within the Division

Organizes and maintains office filing system, record keeping systems, office layout and budgetary and personnel requirements

Compiles, summarizes and analyzes data

Studies management methods to improve workflow, simplify reporting procedures, and implement cost reductions

Assists on special projects within area and trains others in routine or specific tasks as needed

Assists in daily business of managers, which includes general office work, answering phones, greeting guests and word processing, sorting and distributing mail

Ramada • Karachi, Pakistan 2015- 2018

Executive Assistant

Manages all staff & departmental meetings including quarterly all-hands & off-sites, including heavy calendaring and scheduling needs.

Coordinates complicated, domestic and international, travel arrangements including agendas, flights & hotel details.

Plans, organizes and co-ordinates departmental functions & special events.

Tracks expense reports & budgetary requirements.

Assists with the operational aspects of the business such as reporting and analysis.

Controls and maintains incoming mail.

Collects and prepares information for use in discussions/meetings of executive staff and outside individuals.

Prepares presentation materials for board of director meetings.

Makes high level contacts of a sensitive nature inside and outside the company

Pearl Continental • Karachi, Pakistan 2014- 2015

Executive Assistant

Serves as the lead point of contact for all customer account management matters

Excellent time management skills and ability to juggle multiple tasks

Built and maintained strong, long-lasting client relationships through face to face meetings

Negotiate contracts and close agreements to maximize profits

Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

Ensure the successful delivery of our solutions according to customer needs

Extreme comfort on the phone or face-to-face with clients and potential clients.

Perform billing team functions including, but not limited to, client account analysis and reconciliation, client and carrier invoice preparation, and review of cost and term

Sheraton • Karachi, Pakistan 2013 -2014

Administrative Assistant

•Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information.

•Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel.

•Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.

•Balances and drops receipts according to accounting specifications.

•Provides guests with information about the facility, services, and amenities.

•Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.

•Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested.

•Fields and resolves guest complaints or escalate for resolution to appropriate department.

•Maintains adequate supplies and functional equipment at the Front Desk.

•Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.

EDUCATION

FJ High School • Karachi, Pakistan (2006-2010)

Graduated -Earned diploma

Karachi University• Karachi, Pakistan (2009-2013)

Graduation date: 05/2013

Bachelors in International Relations

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