Service Representative

JAIME GARZA CUEVAS

281-***-**** • *********@*****.*** • Houston, TX 77008

SUMMARY

Personable and dedicated Customer Service Representative with extensive experience in the communication industry. Solid team player with an upbeat, positive attitude, and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, enthusiastic and results-oriented with a demonstrated passion for building relationships, cultivating partnerships and growing businesses.

EXPERIENCE

Customer Service Representative

NRG Energy Houston, Texas Jun 2020 - current (Reliant, Green Mountain Energy, Stream, Cirro and Discount Power Brands) Informed customers about billing procedures, processed payments and provided payment option setup assistance. Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems. Reviewed account and service histories to identify trends and issues. Worked with managers to develop service improvement initiatives. Documented conversations with customers to track requests, problems and solutions. Escalated customer concerns, store issues and inventory requirements to supervisors. Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations. Customer Service for Business Accounts

Property Manager

Sean S. Abri Houston, Texas Feb 2017- Jun 2020 Inspected property every week, took pictures and wrote reports regarding findings for submission to Owner. Directed sales and marketing plans to maximize rental income and increase occupancy rates.

Reviewed all leases to guarantee proper level of service for tenants. Maintained accurate records of all correspondence with and from tenants. Contacted tenants to collect overdue rent or to discuss other important issues. Conducted apartment tours for potential tenants and answered any questions. Coordinated general maintenance and major repairs to keep facilities operational and attractive. Manager's Assistant

El Pollo Regio Houston, Texas Jun 2013-Dec 2016 Managed day-to-day operations, including supervision and assignment delegation for 15-member team. Trained and mentored new employees to maximize team performance and achieve daily performance objectives. Guided administrative and professional staff through computer and software problems.

Improved office efficiency, managing client correspondence, record tracking and data communications. Maintained personnel records, including applications, performance reports, payroll records, and medical files. Customer Service Representative

United Airlines Inc. Monterrey, Nuevo Leon Mexico Jun 2011-Mar 2013 Ticket reservations Documented conversations with customers to track requests, problems, and solutions. Reviewed account and service histories to identify trends and issues.

Documented conversations with customers to track requests, problems and solutions. Worked with managers to develop service improvement initiatives. Customer Service Representative

Sprint Corp. Monterrey, NL Mexico May 2008-Jun 2011 Informed customers about billing procedures, processed payments and provided payment option setup assistance. Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems. Reviewed account and service histories to identify trends and issues. Worked with managers to develop service improvement initiatives. Documented conversations with customers to track requests, problems and solutions. Escalated customer concerns, store issues and inventory requirements to supervisors. Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations. Customer Service for Business Accounts (White Gloves) EDUCATION AND TRAINING

Associate of Business Administration: Turism

Colegio Metropolitano De Turismo Monterrey Mexico Aug 2009 Real Este Agent: Real Estate

Champions School of Real Estate Houston, TX Jan 2017

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