Engineer Support

Jeff Popp

Duvall, WA *****

http://www.linkedin.com/in/jlpopp

********@*****.*** 206-***-****

LINUX & Solaris System Administrator / System Engineer

Ensuring reliable operations by effectively supporting and improving UNIX operating systems, software and hardware

Extensive background in LINUX and SOLARIS hardware and system administration. Broad experience in OS support and installation, maintenance and repair of workstations, computers and peripherals. Known as highly motivated with a passion for automation. Often trusted to assume increased responsibilities and successfully complete special projects.

Background includes:

Solaris 2.0 - 11

Azure & Altus Cloud

Ubuntu & RedHat Linux

VMWare

Puppet & Chef

VERITAS Netbackup 4.5 -7.1

Customer Service and Operations Development

Sun Microsystems / Oracle Hardware repair and maintenance

UNIX system patching and upgrades.

Shell Scripting for automation, monitoring and maintenance

Professional Experience

Blackberry Limited, Waterloo, Ontario, Canada 2018 - Present

System Engineer / Analyst

Engineering and production support of OS and security software applications. Performing patching, upgrades, and installations of the OS of Linux systems.

Support of Global Systems and Security Applications.

Support of new products and equipment.

Scripting automation of repetitive and time-consuming tasks

T-Mobile USA, Snoqualmie, WA 2003 - 2018

UNIX System Administrator

Monitoring, managing, engineering and support for all Linux, HP-UX, and Solaris systems. Performing patching, upgrades, and fresh installations of the OS. Maintaining LDAP DB of users. NetBackup client installation and configuration. Design of new application environments, maintaining current PROD/TEST/DEV environments, and monitoring of over 4700 Solaris and Linux systems.

Supported 4700+ systems on a 24/7 basis.

Solely owned and executed quarterly OS security patching of 3500+ Linux and Solaris Systems.

Engineered and deployed processes to improve failing Netbackup environment from success rate of less than 40% to 99%.

Created and deployed automated monthly execution of Oracle diagnostic application for all Sun/Oracle systems.

Interfaced with cross functional teams, consistently delivering on projects.

Performed performance analysis on backup systems and increased performance.

Managed support cases with multiple vendors for resolution of hardware and software issues.

Created custom scripts for automation of installations, configuration verification and monitoring.

Starbucks Coffee Company, Seattle, WA 2000 - 2003

Unix System Administrator

Supported and maintained all hardware and operating system support of UNIX based applications. Provided hardware and software support on Hewlett-Packard and Sun Microsystems UNIX platforms.

Created patch management application for analyzing, creation, deployment and installation of custom patch bundles, reducing patching times by 90% on all Solaris systems.

Additional Experience

Sun Microsystems, Bellevue, WA

Lead Senior Field Engineer

Lead Field Engineer in charge all facets of software and hardware technical support for Sun and third-party engineers, salespeople and customers. Oversaw all hardware and software service in Washington and Alaska, and maintained client-server systems at strategic accounts. Installed and configured system hardware, software and applications. Conducted customer and company internal training courses for Sun OS System Administration, and new and existing hardware products. Developed and programmed window tools for corporate use.

WiMacTel, Calgary, Alberta, Canada

Field Service Engineer

Performing all facets of pay telephone repair and maintenance in Washington. Originally hired to service Puget Sound area, quickly cleared backlog of 200+ service tickets before taking on 3 surrounding areas and covering responsibilities for 70% of the state.

Service of Western Electric Classic, Protel 8000 and Nortel Millennium pay phones.

Cleared backlog of 500+ service tickets in less than 5 months working part time.

Volunteered to expand into additional areas not covered by local service

Designed and constructed custom power modules for multi-phone customer sites

Established strong customer relationships through exceptional service and communications.

Analysts International Corporation, Bellevue, WA

UNIX System Administrator

Engineered and implemented replacement and upgrading of Sun Microsystems server and client workstations. Supported the development, test, and operations infrastructure of the world's largest computerized document retrieval system. Formulated program scripts for the support and maintenance of production server systems. Installed and programmed network installation server for all client systems. Extensive use, installation and support of NFS, NIS (YP), Automounter, Jumpstart installation servers, Sun Solstice, Sun (Legato) Networker, and Bourne shell scripts.

Conducted system planning, analysis, implementation and support of leading-edge Hierarchical Storage Management HSM application and optical disk peripherals on Sun Microsystems servers. In charge of system administration for all Sun servers and workstations. Designed and automated system support processes. Delivered primary technical and system support. Trained support staff and operators on Sun systems and Solaris system software.

Completed upgrades and automation of entire department workstations and support systems.

Redesigned and implemented departmental systems infrastructure.

Designed, deployment, maintenance and upgraded jumpstart environment for autonomous rebuilding and restoration of all systems.

Education

Associate Degree, Electronics Technology, Moorpark College, Moorpark, CA

Elected Office

Commissioner, Governing Board of King County Water District #119, Carnation, WA

Volunteer Associations

Transportation Coordinator, Duvall Days Yearly Festival, Duvall, WA

Driver, King County Community Van Program, Duvall, WA

Team Coordinator, King County Adopt-a-Road Cleaning Crew, Duvall, WA

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