CURRICULUM VITAE

Sabrina Bellard

No:**, Sadhananadhan 3rd Street,

Madhavaram Milk Colony,Periyasekkadu,

Manali, adkuc9@r.postjobfree.com

Chennai- 600 051. Mobile: 701*******

CAREER OBJECTIVE:

To contribute to the organization’s effectiveness by conceptualizing, developing and actualizing the potential in me. And to build upon present skills and experience and keep abreast with the latest development in technology.

WORKING PROFILE:

A highly motivated and committed Sales- Co-ordinator(Back End) with 10+ years of experience.

Possess excellent communication and interpersonal skills, positive attitude and perseverance to undertake challenging jobs.

Committed, result oriented, Innovative, hardworking person with quest and zeal to learn new technologies.

Good communication and interpersonal skills.

Strong leadership, commitment, team work, planning and monitoring skills

Ability to deal with person diplomatically.

Comprehensive problem solving ability.

STRENGTHS:

Strive for perfection in my work and achieve the same.

Analytical, well organized and able to work effectively under any pressure.

Commitment to perform Report Generation and an excellent team player.

Co- ordination with people.

Positive attitude and aptitude.

EDUCATIONAL BACKGROUND:

QUALIFICATION

SCHOOL/COLLEGE

UNIVERSITY / BOARD

MA

Annamalai University

Annamalai University

Additional Qualification

Diploma in Secretariat Course

Ryan Institute

12th

Bishop Corrie Higher Secondary School

Anglo-Indian

Software Proficiency:

Excel and Word

WORK EXPERIENCE:

Company Name: Business Octane, Chennai.

Designation : Sales-Co-ordinator( Back End)

Period : Jan - 2010 to Till Date

Responsibilities

Period from Jan 2010-Till Date-As Sales-Head

Sales & Service Support

Helping sales representatives improve their productivity and spend more time selling. They contact customers and prospects to arrange appointments or make follow-up calls to confirm orders or delivery dates.

Desk top Demo. Sales Account List- Modifications. Database Research. Engineer handling, Ticket Handling, PM Reports Maintaining related to AMC, From Creating a Lead

Ensuring that representatives have sufficient quantities of sales support material, such as product brochures or case studies. Acting as a first point of contact for urgent calls, emails and messages when sales representatives are not available.

Demo follow up with the Branches, Scheduling the same. Outside products arranged for Demo to be shown to the customers,

Arranging for Site Visit for Customer Requirements and coordinating for the same and providing pricing.

Following up with Pre-Sales for Proposal Framing. Following up with Pre-Sales for Proposal Vetting. Case-Locking with Principals through Mails (Wherever Required) .Preparing Revised Proposals for Sales Persons. Co-ordination for Site Visit (where ever required for making the Proposal). Understanding the requirement and providing the proposal with the guidance of the DGM Sales.

Payment follow up

Vendor quotations and negotiations, Placing Orders and Co-ordinate with vendors

Installation and completion project follow up for project reports.

Maintaining Reports like Monthly, Quarterly, Leads created, follow up’s, Debtor’s List etc.

Back office oriented responsibilities.

Demo support and report maintained for the same.

Invoicing support and handover responsibilities.

Admin oriented jobs.

HR Support for Interviews, Demo etc.

Maintain accurate operations materials and documents for reference purposes.

Allocation of calls to the Service Engineer and Follow up of calls till closed.

Assisted in coordination of team efforts to increase company revenue.

Managed coordination of installation crews accordingly to ensure timely completion.

Provides information & advises to customers for products and services.

Ensure complete customer satisfaction before closure of tickets.

Logging user’s calls through Mail and Handling complaint calls.

Responsible for training and ongoing education of all help desk personnel.

Assisted in developing the weekly work schedule for each associate.

Assist as needed in the creation of reports for billing purposes.

Create & Close service tickets using CRM SAP ticketing system & GSO Service Trac.

Proactively monitor, and expedite the resolution of assigned and pending tickets.

Provides information & advises to customers for products and services.

Coordinate with our internal team, HD Tickets will closing within our SLA.

Handling Petty cash.

Supervise daily operations of all departments including order generation, help desk functions, mail Pickup and delivery and shipping and receiving.

Order Satisfaction

Coordinating to customer satisfaction by ensuring the accuracy and timely processing of orders.

Handling orders by telephone, email or mail and check that they include correct prices, discounts and product numbers, contacting customers to resolve any queries.

We input orders to the company’s computer system and ensure that orders are processed in line with customers’ delivery requirements.

Indents prepared for Processing the order and filing of Orders and Filing of invoices.

Creating of Invoice.

Informing customers of any delays and arrange alternative delivery dates. Follow Up for Advance from Clients as per PO Terms (Telephonic- e- Mails- Letters if required).

Follow Up for Delivery Payments from Clients as per PO Terms (Telephonic- e- Mails- Letters if required).

Follow up with Operations Team for Installation Reports (mainly from Final Payment Angle). Arranging Submission of Invoices to Clients with Acknowledgement.

Debtor Statement Collection Date Report to HO. Follow Ups For Delivery.

Coordination

Collaboration with other departments for important responsibility as sales coordinators.

Contacting the technical department, for example, to deal with any product or technical queries. When they have processed orders,

We contact colleagues in manufacturing and logistics to agree on delivery dates.

To ensure that sales and marketing activities are integrated.

Arranging for the production of presentations and supporting material, such as technical papers or customer references, to help sales representatives win business.

Checking with Local Vendors for Product pricing which is not supplied by us and negotiate the same. The pricing is shared to the Head office along with the Customers PO for processing.

Following up of Invoices to be submitted to the customer for payment processing. Arranging for Drawings for a Project, Sometimes prepared by me. Maintenance work Coordination. Order - Follow-Up with Clients.

Reporting

Maintaining sales records as a basis for reports to the senior management team.

Preparing reports on sales by individual representatives, sales by product line and sales to individual customers.

Providing information to the finance department on incoming and completed orders as a basis for forecasting cash flow.

Working on Excel Sheet for the entire reports. Reports like weekly, Monthly, Quarterly and Yearly is prepared.

Company Name : Satyam Computer Services,

Chennai.

Designation : Coordinator-Telecom Operations

Period : August- 2005 to September 2009

Designation : Coordinator-Telecom Operations

Organization : Satyam Computer Services Ltd.,

(Through Jai Surya Staffing Services Pvt Ltd.,)

Duration : August 2005- September 2009

Roles and Responsibilities

AS Coordinator Telecom Operations

Preparing the duty roasters for the team members, office assistants, Housekeeping on weekly basis and maintaining hard copy for Internal and External Audit purpose.

Preparing the shift allowance details.

Having a record of the complaint sheet details logged to vendor.

Having a track of the Annual Maintenance contract and taking it to my Manager’s knowledge at the time of expiry.

Maintaining the records of the AMC’s.

Maintaining all files and documents.

Preparing the Gate Pass (Inward, Outward, Returnable and Nonreturnable).

Initiating the call tree when there is an emergency alert.

Call tree consist of the officials to be informed in a Hierarchy.

Alerting the securities, Maintenance, office assistants when the alarm blows.

Making the associates to vacate their work space if the disaster is real and ensure that they have arrived in a safe place within office premises.

Handling AVAYA EPABX and its applications.

Adding users in AVAYA application.

Handling CISCO meeting place conference unit and its user’s requirement.

Handling TELESOFT call billing software and call billing reports.

Coordinating and configuring all Technical related telecom.

Preparing MIS and Call Billing analysis-Monthly basis using the Pivot table, Graph and Excel functions like VLOOKUP etc.,

Monthly information system is the data giving analysis of the project cost.

Giving break ups of the PRI’s.

Giving break ups for the projects on local, STD, and ISD cost.

Comparing the actual bill amount with the call billing amount.

Call billing is the software which runs and captures the calls made by the users.

Generating the reports from the software for the analysis.

Regularly interacting with internal customers and clients to understand their requirements and get their feedbacks.

March 12,2001-July 2005

Mega Soft Limited. Chennai

Company’s Profile

Mega soft is a Total Solutions Provider in the field of Information Technology and Software Development. Head quartered at Virginia (Washington DC), USA with its Indian Head Quarters at Chennai. Mega soft also offers Consultancy Services through its offices in Australia, Germany, Hong Kong, Malaysia, New Zealand, Singapore, Taiwan, Netherland and UK.

Designation

Front Office Coordinator and Back Office Support in USA

Roles & Responsibilities

Back Office Support in USA

Coordinating/Facilitating Visa Processing from USA

March 12,2001

Mega Soft Limited, Chennai

Designation

Administration Executive

Roles & Responsibilities

Handling entire Administration activities

Coordinating Education & Training Center Activities

Monitoring receivables and payables

Printing & Stationary

Travel & accommodation

House Keeping

Aug 2000-Mar 2001

Hotel Le Royal Meridian, Chennai

Designation

Tele-Operator

Expertise acquired through experience

Communication Skill

Leadership Qualities

Problem resolving

Decision Making

Motivational Ability

PERSONAL PROFILE:

Name : SABRINA MARY BELLARD

Father’s Name : Late. JOHN BELLARD (Retd: Chargeman MPT)

Mother’s Name : Late. OLGA BELLARD

Date of Birth : 29TH May 1974

Address : Madhavaram, Chennai

Religion : RC (Anglo-Indian)

Languages Known : Tamil, English and Hindi

Present Occupation : As Sales-Head(Back End) at Nungambakkam

(Telepresence business)

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