Sushant

PROFILE

Proactive Airline Reservation Agent and customer service professional offering

6+ years’ experience in sales and customer service. Able to remain calm and level-headed when faced with distressed travelers. Friendly nature and hard- working attitude enabling the ability to meet any challenge in fast-paced environments.

Core Qualification

*Solid understanding of International Air Transport Association regulations

*Proficient in common airline booking software and database management

*Comprehensive experience with handling multiple booking issues

*Capable of working multiple shifts including evenings and weekends

*Able to meet tight booking deadlines in a timely manner

*Good communications and problem solving skills, Customer service mindset and skilled multi-tasker.

* Trained in Salesforce,Amadeus, Sabre, Worldspan, and Galileo. WORK EXPERIENCE

Sales Manager

Whitehat Jr Education ( Mumbai )

Resolve customer complaints regarding sales and service

Monitor customer preferences to determine the focus of sales efforts

Project sales and determine the profitability of products and services

Develop plans to acquire new customers or clients through direct sales techniques, cold calling

Plan and coordinate training programs for sales staff Nishant Gavli

PERSONAL

Name Nishant Gavli

Date of Birth 04th June 1991

Relationship Single

Nationality Indian

Languages English, Hindi, Marathi, Arabic

CONTACT

Mobile +91-702*******

Email adkuba@r.postjobfree.com

Address 305/306, Chandra Darshan Hill

View, Panvel, Navi Mumbai,

410206

REFERENCES

Available upon request

2020-2020

Sr. Travel Officer/Consultant .

Riya Business Travels (Mumbai TCS)

Communicated travel information clearly and accurately

Built a rapport with Associate and proposed preferred products and services based on their account history and adherence.

Assessed client needs and recommended appropriate products or modifications to stay within the companies budget

Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills

Displayed professionalism and product knowledge, which contributed to an increase in client satisfaction

Made booking arrangements for clients over the phone and mails.

Ensure that all booking/Tours procedures followed industry standards.

Posted schedule changes mail and informed clients directly.

Worked to resolved passenger booking issues and Developing quotes and proposals

Initiated, Investigated and resolved customer service / escalation issues

Using Amadeus,Sabre and Galileo

Senior Travel Consultant / Team leader

SkyExpress Travels UK Travel agency (Mumbai IN)

Deliver exceptional and professional service to members and clients by identifying, responding to and satisfying their needs in a timely manner.

Coach and mentor all team members to develop their skills and increase business opportunities.

Ticketing, PNR creation, routing

Made booking arrangements for clients over the phone and mails.

Posted schedule changes online and informed clients directly.

Handling Customer service department for Schedule change, Date change, Refund, Escalations.

Ensure that all booking procedures followed industry standards.

Initiated, Investigated and resolved customer service issues

Using Galileo GDS

2018-2019

2019-2020

Senior Travel Consultant / Team leader

Omega flightstore UK /Trans globe Solution pvt Ltd (Mumbai IN)

Identifying new sales leads and Pitching products and/or services.

Maintaining fruitful relationships with existing customers.

Contacting clients to inform them about new developments in the company’s products.

Made booking arrangements for clients over the phone and mails.

Developing sales goals for the team and ensuring they are met

Ensure that all booking/Tours procedures followed industry standards.

Posted schedule changes online and informed clients directly.

Worked to resolved passenger booking issues and Developing quotes and proposals

Initiated, Investigated and resolved customer service issues

Using Amadeus,Sabre and Worldspan

Senior Travel Consultant

Traveller Sky Tours and Travels (Oman)

Made booking arrangements for clients in person on the phone and online.

Offered discounts and special deals when authorized to do so.

Issued personal business and corporate bookings.

Consistently offered a high level of customer service

Handled internal and external communications and Negotiation & Persuasion skills.

Monitored airline schedules and posted updates on airline website and Research & Strategy.

Business Intelligence, stay up-to-date with the latest economic issues in the industry.

Met with customers to discuss travel foreign and domestic travel and tour packages.

Calculated travel and accommodation costs within customer budget and offered recommendations for cost savings such as off-season tours.

Issue / Reissue / New bookings / Schedule Change / Date Change/ Refunds.

Provided travel brochures and destination literature with points of interest relevant to customer needs.

Using Amadeus, Galileo Travelport.

Corporate Travel Consultant

Traveller sky Tours and Travels (Oman)

Made arrangements for clients’ tour in compliance with corporate travel policies.

Assured that client was fully aware of all rules and restrictions applied to reservations confirmed both verbally and on the invoice.

Kept fully abreast on all airline rules, regulations, tariffs and fare requirements and accurately applied knowledge while making reservations.

Resolved complaints, providing fast and accurate response to client issues. 2015

2017-2018

2016-2017

Identified and promoted to the VIP Travel due to strong customer service skills.

Produced 200+ business travel transactions on a monthly basis.

Issue / Reissue / New bookings / Schedule Change / Date Change/ Refunds .

Participated in the setup of new offices around the country

Using Sabre, Galileo Travelport

Operations Manager

SSKT Logistics (India)

Made arrangements for local national and international shipments.

Supervised logistics team and offered productive feedback.

Prepared contracts for clients wishing to schedule ongoing shipments.

Determined client requirements and resolved issues

Arranged for the maintenance of shipping vehicles

Handled all paperwork and confirmed the arrival of all deliveries

Maintained contact with drivers to ensure timely deliveries. EDUCATION

Diploma

Hospitality and Aviation Management

IATA Diploma

Foundation in Travel and Tourism

Higher Secondary Certificate

Science

B.com

PRO SKILLS & HOBBIES

2012 - 2014

2015

2014

2009

Nishant Gavli, Chandra Darshan Hill View, Panvel, Navi Mumbai Phone +91-702******* Email- adkuba@r.postjobfree.com

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