Lydia M Fairchild **** Madison ln.
614-***-**** The Villages, Fl. 32162
Skills & Abilities: Excellent customer service skills
Energetic, outgoing personality
Good organizational and time management skill
Always go the extra mile to get the job done
RECEPTIONIST AT WILDWOOD COUNTRY RESORT 2017-2019
Played the role of listener to satisfy the concerns of the tenants.
Routed phone messages to appropriate person in charge in a timely manner
Was successful in defusing the complaints while building relationships
Set up new filing system to be more efficient
MERCHANDISE MANAGER, STEINMART 2011-2017
Improved merchandising formats to increase sales
Resolved customer complaints to build better relationships with customers
Found root cause of shrink and implemented program to cut losses
Was able to engage customer to assess their need and provide knowledgeable service
PAYROLL ASSOCIATE, ATRIUM CENTERS LLC. 2008-2011
Processed payroll accurately in a timely manner
Assured documents were reviewed by Manager before leaving the Department
RECEPTIONIST, COLDWELL BANKER-KING THOMPSON 2005-2008
Was able to play the role of listener and educator, while maintaining a cheerful
Personality and loads of patience
Accompanied Agents resolving issues with Clients