Operations Assistant for Commercial Properties

JANELLE TENNANT Phone: 651-***-****

Email: *.***********@*****.***

Address: ***** ****** ** **, ******, MN 55449

Dedicated and team-spirited professional with 12+ years of customer service and support services for business relations. Highly effective in fast-paced environments requiring adaptability to changing assignments, organization, and prioritization. Solid PC proficiencies- Intermediate/Advanced experience with Microsoft Word, PowerPoint and Excel. Demonstrated confidential data control. Experienced with Yardi, Adobe, MRI, BIG, STAR, Go File Room, CRM and Symmetry-AMAG.

Work Experience

OPERATIONS ASSISTANT– RMA Real Estate Services – St. Louis Park, Minnesota – May 2019 – Present Main responsibilities include obtaining, tracking, coding and entering invoices for all properties, Fill out bank deposit slips for any incoming rent/CAM checks, entering deposits into the MRI accounting system, Tenant communications for work being completed or other on-site events occurring at properties. Creating, distributing and executing vendor contracts for all properties. Making sure all tenant leases are uploaded onto the company shared drive, Tracking and ensuring all certificates of insurance for vendors and tenants are in the system and up to date. Maintaining vendor and tenant relationships.

● Obtain, track, code and enter invoices for all properties.

● Daily rent/CAM check deposits- Fill out deposit slips, save copies of deposits and enter deposits into MRI.

● Assist with Thursday check batches- Making sure checks have postage and get mailed out.

● Oversee office equipment, supplies and general office procedures

● Obtaining signatures for documents as well as document distribution

● Maintain building access cards for multiple properties within the Symmetry AMAG system

● Maintain certificates of insurance for all tenants and vendors

● Tenant communications

● Assist property managers with obtaining vendor quotes/bids

● Invoice coding, tracking and entry within the accounting system

● Create vendor contracts and fully execute them

● Assist with tenant handbooks

● Assist property managers with contacting vendors to get work scheduled

● Track W-9’s for tenants and vendors

SERVICE PROCESSING COORDINATOR– CliftonLarsonAllen - Minneapolis, Minnesota - Oct 2018 – January 2019

(laid off)

Main responsibilities included tax return assembly and mailing, assisting with expense reports for department managers, scanning documents and attaching them to tax return packages within the software system, assigning each step of the tax return to the appropriate party for review.

OFFICE MANAGER/ADMIN– Community Reinvestment Fund - Minneapolis, Minnesota - Nov 2014 – July 2018

(laid off)

Main responsibilities included maintaining the office as a whole- catering to the needs of employees and guests, assisting borrowers with walk-in payments, routing telephone calls to the appropriate department, correspondence distribution, maintaining vendor relationships and decision making for office products and procedures as well as assisting each department with various projects.

● Created PowerPoint presentations, Spreadsheets and Assisting with expense reports

● Monthly credit card and travel card allocations, invoice coding and managing corporate credit card receipts

● Served as administrative assistant to department managers throughout the office by taking on projects

● Catering for meetings, meeting setups, conference room reservations as well as offsite meeting scheduling

● Scheduled loan committee meetings using multiple calendars, compiling and distributing meeting materials

● Oversaw office equipment, supplies and general office procedures

● Obtained signatures for documents as well as document distribution and consolidation

● Maintained business contacts in CRM

CORPORATE RECEPTIONIST/FACILITIES ADMIN – Cushman & Wakefield at Symantec Corporation - Roseville, Minnesota - April 2008 - Nov 2014

Main responsibilities included assisting customers and answering phones while providing administrative support to employees and the site’s facilities manager as well as the entire facilities team. I assisted in maintaining relationships between the company and their vendors.

● Supervised work order completion in BIG for various properties

● Coded invoices and maintained purchase orders in Yardi for all assigned properties

● Maintained office and janitorial supply for both buildings as well as other site locations

● Managed security badges and confidential data

● Reserved conference rooms for meetings and scheduled furniture reconfigurations

● Obtained and compiled monthly property reports for all assigned sites and distributed

● Assisted with Vendor new hire paperwork and onboarding process

● Created documents and performed data entry and typing for Jason Sorenson and the facilities team. Education

BACHELORS DEGREE IN BUSINESS ADMINISTRATION – University of Phoenix - 2014-2018 References

Jason Sorenson – Former Facilities Manager at Veritas (Formerly Symantec Corporation) – 763-***-**** Jeff Johanson – Former Facilities Engineer at Veritas (Formerly Symantec Corporation) 651-***-**** Linkedin: https://www.linkedin.com/in/janelle-tennant-4949a527/

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