Employee Relations Manager

TIMOTHY P. DZIAK

Downingtown PA *****

(c) 484-***-****; (e) adku8m@r.postjobfree.com

OBJECTIVE

To gain a position in a progressive organization that will allow me to use the skills I have developed in production, distribution, safety, quality, and management to move the organization forward.

EMPLOYMENT

CTDI, WEST CHESTER, PA DEC 2019 – PRESENT

Senior Operations Manager

Directly responsible for a 425-person workforce in a 450K sq. foot high volume repair and logistics operation. Responsible for staff productivity, including training and instructing on department processes, motivating, and counseling as needed. In many cases, the responsibilities of this individual will include oversight of multiple departments and functional areas within the branch operations. Achievement of all service level commitments to CTDI’s customer will also be a critical component of this manager’s daily and on-going responsibilities.

Responsible for overseeing all operations within the branch.

Accountable for the financial performance of all of the operations within the branch.

Supervises and motivates personnel, up to 300 people.

Support and enforce safety, company policies and procedures and SOP of operations staff

Complete employee attendance records and monitor for adherence to policy. Prepare corrective actions when necessary.

Manage reports, statistical analysis, and daily P&L reporting.

Ensure that quality standards are consistently met.

Communicates with various levels of CTDI Corporate management and customers to ensure that customer expectations are met and issues are resolved to include all service level commitments.

Provide input of ideas for continual process improvements as well as implementation of new processes.

P&L responsibilities as well as participation in the daily P&L call with Corporate management.

Manages and motivates personnel.

Train, motivate, and support leadership team in all areas of company and departmental procedures and expectations.

Coach and council employees on performance deficiencies and document as required.

Monitors all expenses and on time delivery performance.

Support and ensure compliance with CTDI safety programs and initiatives as well as all applicable OSHA and state workplace safety laws.

Ensure compliance with all building security requirements set forth by CTDI and its customers

ADDICTION MEDICAL SOLUTIONS, COLUMBIA, MD JAN 2016 – NOV 2019

DIRECTOR OF OPERATIONS

Reporting directly to the President, the role is needed to operate in accordance with budgetary standards which will require all of the team to perform various duties and assume different and sometimes multiple roles and responsibilities.

Maintain a high level of sop throughout all five facilities with daily phone calls and monthly visits.

Ensures that the company’s everyday activities run smoothly, and able to evaluate how effectively and efficiently the company is operating.

Oversee purchasing and sales.

Target specific areas that the company may need to improve operational efficiency which will include monitoring employee productivity and implementing new areas of growth

Set guidelines for personnel evaluations, recruitment, and advancement.

GUNTON CORPORATION, PELLA WINDOWS & DOORS, POTTSTOWN, PA July 2006 – November 2015

OPERATIONS MANAGER

Planned, organized, and directed an efficient labor force to meet company objectives, and direct the logistics, warehousing, conversion, and pre-finish functions within budgetary guidelines by implementing cost control programs.

Responsible for the development and implementation of programs, policies and procedures that support total customer satisfaction, both internally and externally.

Managed all aspects of warehousing, delivery and value add functions including materials management, production control, production methods, quality control, plant organization, maintenance, safety, and security.

Handled complex customer service issues as it relates to value add, warehousing, and delivery.

Established and/or implemented ongoing training programs for all areas of responsibility. Made certain that employees took advantage of existing programs.

Developed and communicated business metrics that tracked order fulfillment processes and activities.

Led efforts to reduce operating cost, improve productivity, and lower overall cost per unit.

Established and achieved variable operating budgets.

Developed, documented and implemented new processes.

Collaborated in the development of third-party relationships.

Coordinated with the Customer Support Team and the organization to improve CSR scores related to all order fulfillment activity.

Carried out management responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities included interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Coordinated with other divisions when critical order fulfillment situations arise.

Instituted and maintained a complete safety program in compliance with all OSHA standards.

WORTHINGTON ARMSTRONG VENTURE (WAVE)

1993 - 2004

SPARROWS POINT, MD

PRODUCTION SUPERVISOR / SAFETY MANAGER (3 SHIFTS)

2002-12/2004 (plant

· Led new safety team process including auditing, training, recognition, identification and job safety analysis process.

· Improved OSHA recordable in 2002 by over 50%.

· Achieved 10% productivity gain (PE) in 2002 while also reducing headcount by over 10%.

· Managed employee relations processes for entire plant of 160 employees including performance reviews, discipline issues, and employee recognition.

· Project Manager for implementation of ADC system designed to track employee’s performance including process effectiveness, downtime, and scrap percentage.

· Worked with Human Resources in determining hiring needs / interviewing, evaluating, and training new employees.

· Scheduled production lines daily based on customer needs.

WAREHOUSE / TRAFFIC MANAGER

1999-2002

· Overall responsibility for 220,000 sq feet warehouse; shipments of over 30 million feet of grid monthly.

· Managed productivity and quality by establishing, implementing, and monitoring guidelines and goals used as benchmarks to continually improve operations.

· Reduced MIPs (missed item promises) to customers by over 60%.

· Led safety initiative for Warehouse of 45 employees across 3 shifts.

· Coordinated shipment of all orders to customers on the East coast.

· Forecasted needs of all 4 East coast plants.

· Managed employee relations processes for Warehouse including performance reviews, discipline issues, and employee recognition.

· Worked with Production and Logistics to track inventory levels to assure safety stock levels.

· Used SAP daily to maintain shipping capacity schedule, adjust inventory, and complete manifests.

· Assisted in new Michigan plant startup – designed 250 thousand sq foot warehouse layout.

PRODUCTION SUPERVISOR (3-11 SHIFT)

1996-1999

· Achieved lowest cost per foot company-wide, 6 cents per foot.

· Led safety initiative for 3-11 shift, over 30 employees.

· Managed Human Resources processes for shift including hiring, training, performance reviews, discipline issues, and employee recognition.

· Scheduled production lines daily based on customer needs.

FOREMAN, STEEL SLITTER GROUP

1995-1996

(WORTHINGTON INDUSTRIES)

· Managed entire slitter group operation for 3-11 shift, over 20 employees.

STEEL SLITTER OPERATOR 1993-1994

(WORTHINGTON INDUSTRIES)

· Operated slitter based on customer orders.

SES Staffing Solutions

1990-1993

Baltimore, MD

Senior Recruiter

Work with outside headhunters and staffing agencies to identify new talent in outside sales

Review and analyze resumes using our in-house ATS software program

Scour job search websites for potential recruits and contact those candidates personally

Interview potential sales staff members using industry-standard techniques

Introduce new hires to the company and walk them through the hiring and training process

Serve as an employee advocate for new hires as well as established employees

Complete all new-hire paperwork with candidates who meet the expectation of the job

3 years' recruiting experience

Excellent interpersonal and communication skills

Demonstrable experience in Warehouse Management industry recruiting and sales recruiting

Effective negotiating skills

Extensive knowledge of applicant tracking software programs

Familiarity with online job hunting websites

Ability to travel when necessary

Working knowledge of all WHS/Operations industry

EDUCATION

American Intercontinental University (AIU) September 2009

Associates Degree in Operation Management

TRAINING / LEADERSHIP SKILLS

Leadership Training – Armstrong and Worthington Industries

OSHA certified forklift trainer

Pella Management Concepts

COMPUTER SKILLS

SAP; Microsoft Office: Word, Excel, PowerPoint, Outlook; Lotus Notes; Internet Applications; Warehouse Management Systems

REFERENCES PROVIDED UPON REQUEST

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