Customer Service Executive

HIGHLIGHTS

Currently Handling CSR Projects of over 90 Crores for PSU’s like ONGC, Airport Authority of India, Balmer Lawrie Co. Ltd., NHIDCL, NPCIL and corporates like Indus Towers Ltd., Relaxo, Maruti Suzuki Ltd., Alstom GE, Bharti Foundation, Bata etc.

EXECUTIVE SUMMARY

•A CSR Professional with over 5 years of experience.• A total experience of more than 10 years in field of customer service, project liasoning, fund raising & coordinating CSR projects.• Extensive knowledge of CSR law & Schedule VII of companies Act.• Key Player in making India open Defecation Free under Swachh Bharat Abhiyan

SKILLS

•Equipped with the knowledge of various technical aspects of the subject-line related to CSR.

•Strong academic background quick learner with sharp, analytical mind.

•An effective team leader/player with exceptional planning & execution skills coupled with the excellent interpersonal & communication skills.

• Also having necessary competency skills in operating system & MS office.

INTERNSHIP & TRAINING

Big Bazaar, Bangalore

Customer Satisfaction of retail shop

SANJEET KUMAR

MOBILE -959-***-****

EXPERIENCE

SECRETARY - CSR• SULABH INTERNATIONAL SOCIAL SERVICE ORGANISATION • JUNE 2014 – MAY 2020

Strategic planning – Corporate Social Responsibility:

•Managing & executing the CSR operations in Sanitation program which includes Construction operation and maintenance of Public toilets, Community toilets, School Toilets, IHHL Toilets across the country•Assisting the organization working for, thereby improving their social and environmental practices• Fund raising for the organization through CSR, MPLADs Scheme, PSU’s & Private sector, to participate in sanitation program under Swachh Bharat Mission•Developing innovative formats for daily base reporting system for monitoring and execution of project.

Project Planning / Program Management / Project Liaisoning:

• Screening new projects, preparing project proposals & reports to assess viability of projects through in depth analysis of project. •Administering the preparation of proposals for funding agencies and project partners as well as donor agencies for timely execution of projects. • Project conceptualization, perspective building, implementation, monitoring, review and documentation of ongoing project.

Stakeholder Management:

•Relationship building with government, corporate, project partners, stakeholders, consultants, contractors & donors for finalizing projects, integrating innovative practices and ensuring compliance to the terms and conditions.•Co-ordinating with the top management and the team members, for identifying, planning and developing strategies, for enhancing the growth of organization.

ACADEMIC PROFILE

Rhamiya Institute of Management Studies, Bangalore

Master of Business Admistration (MBA), 2011-2013 -‘Specialization in ‘Marketing’(Mysore University) Grade ‘B’

Garden City College, Bangalore (Karnataka).

BSC - Biotechnology (Bangalore University) Grade ‘A’

OTHER EXPERIENCES

Axis Bank (Bangalore).

(Executive – Sales & Marketing)

Angel Broking(Bangalore) (Executive - Business Development / Customer Relation)

PERSONAL DETAILS

Date of Birth :07th November 1989

Martial Status :Married

Languages Known : Hindi, English

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