MARCELLE

DRAKE

Key Account Support & Administration

I have been praised for my abilities in being efficient, attentive and competent in all my responsibilities as well as my excellent work ethic and professional attitude

My customer-centric approach has ensured a fruitful relationship with various clients, resulting in repeat business for my previous companies and within my current

employment. I am seeking a new challenge which will allow me to utilize my Strategic and Operational skills along with my meticulous attention to detail. I am confident that I would significantly contribute to the success of your team’s objectives.

Over and above my extensive working experience, I boast an assessor qualification along with various in-house courses Regarding my soft skills and personality, I pride myself with honesty and integrity. I am a confident strong communicator with extensive relationship building skills. I have an above average work ethic and I am extremely motivated with good problem-solving skills.

INTRODUCTION

More than 15 years of successful experience

providing Assistance,Support, Administration

co ordinating projects & B2B liason, Facilitating

in various departments; incl Call Centres within

South Africa’s top companies.

Highly motivated, professional with exceptional

skills in customer service and a high level of

demonstrable administrative skills as well as

top leadership & managerial ability.

TOP COMPANIES

The Insurance Institute of South Africa

Warranty Solutions (PTY)Ltd

Discovery Insure

References are available on request

CONTACT

PHONE:

076-***-****

EMAIL:

adku46@r.postjobfree.com

LinkedIn:

https://www.linkedin.com/in/marcelle

-drake-01136b1b6

SKILLS

Communication & Interpersonal

Relationships

Customer Service

Analytical

Organized

Problem Solver

Enthusiastic & Determined

Work in a team & Independently

HOBBIES

Cooking & Baking

Learning & Research alternate healing &

EDUCATION

Qualifications

Int. Diploma in Media Make-up and Hair Design - Face 2 Face - 2017 Int. Body Talk Access Certificate - Body Access SA - 2013 Assessor (FAIS Portfolio assessor) – INSETA – 2006 Matric – West Ridge High School – 2000

Prefect

Awarded a Bursary for Boston Business Collage

In-house Training

Whole Brain Learning

Volvo Warranty Management

Land Rover Warranty Management

Goal Getters

WORK EXPERIENCE

Warranty Solutions (PTY) Ltd – Key Account Support & Administration June 2019 – June 2020

Client support & liaison in the new division of the company. Call centre facilitating (setting up call centre's to market and sell WS products directly to the client)

Product & Objective training

Script development

Legislation advisor to call centers & agents (FAIS & POPI) Client & direct customer liaison

Problem solving for departments & call agents

Client to customer query & complaints resolution.

Implementing problem solving methods & system changes to improve client to customer experience.

Policy administration & sales reports

Beeteeful Life – Owner (Part-time Business)

January 2018 – Present

Professional Make up

Hair Styling

Express lashes

Bridal, Matric, dress up, Stage, Launches, Pamper parties Personalized packages (Glam Granny, Budget beauty) Co ordinating & liaising with other artists for events Discovery Insure – Office Manager Assistant

February 2019 – June 2019

Office supplies management (stock, orders delivery) Reports (phone billing, printer)

Office space allocation

Logging of technical & electrical errors or faults (follows up) Boardroom Management

Oversee cleaner duties & daily rosters

Reception

Warranty Solutions (PTY) Ltd

Marketing Operations Support

January 2012 – April 2016

Assisting the marketing manager and supporting the marketing team with marketing activities.

Assisting with the production of marketing material and literature. Coordinating the production of a wide range of marketing communication. Marketing event coordinating.

Uploading coordination of products onto supplier data platforms Flight & Accommodation Bookings

Preparing presentations & monthly reports

Portfolio Manager

June 2007 – December 2011

Relationship Building & maintaining

medicines

Outdoors (Walks & Swimming)

Make up & Hair

REFERENCES AVAILABLE ON REQUEST

Customer Liaison (incl. New legislation and implementation solutions) Collection & Distribution of products

Product training

Invoicing

Incentive initiatives

Suggestions in second gross growth

Customer relations – Client & client customer queries & complaints Problem solving

Real Landscapes – Executive Personal Assistant

March 2006 – May 2007

Reporting to Director & Assistant to General Manager Meeting coordination & Minutes

Petty Cash

Client & Site manager liaison

Email communication to clients

Filing/ Data capturing/ Quotations

First port of call for site manager

Uniform management (sourcing new suppliers)

The Insurance Institute of South Africa

May 2003 – February 2006

Customer Advisor & Administration

Student Advisor – telephonically, e mail and one on one consultations with regards to IISA studies, exemptions and FAIS requirements Customer queries

Customer complaints resolution

Creating; Streamlining and implementing the administration process and documentation internally and externally

Organising

Invoicing

Evaluating / assessing academic records

Validating records

Data Capturing

Client and Moderator relationship liaison

Collection applications

Distribution of applications for moderation to INSETA Distribution of confirmation to the Client

General office duties (incl. filing, faxing, e mailing, updating spreadsheets and admin.)

Customer Service

LMS Co-ordinator

Input and involvement with regards to piloting a new learner data system. Certificate Co-ordinator

Printing

Data capturing and updating

Client and branch relationship liaison

Re prints – with amendments

Distribution and co-ordination of certificate to individuals and bulk distribution to branches

General office duties (incl. filing, faxing, e mailing, queries and admin. Assessments Assistant

Evaluating / assessing academic records

Validating records

Data Capturing

Distribution of confirmation to the Client

Quarterly reports

Handling of customer queries and complaints

Organizing department events, such as corporate meetings and lunches. Executive Personal Assistant

Coordinating executive meetings

Dairy management

Screening calls & emails

Assistance with yearend conference

Secretarial

Contact this candidate