Customer Service Personal Assistant
Resume:
MARCELLE
DRAKE
Key Account Support & Administration
I have been praised for my abilities in being efficient, attentive and competent in all my responsibilities as well as my excellent work ethic and professional attitude
My customer-centric approach has ensured a fruitful relationship with various clients, resulting in repeat business for my previous companies and within my current
employment. I am seeking a new challenge which will allow me to utilize my Strategic and Operational skills along with my meticulous attention to detail. I am confident that I would significantly contribute to the success of your team’s objectives.
Over and above my extensive working experience, I boast an assessor qualification along with various in-house courses Regarding my soft skills and personality, I pride myself with honesty and integrity. I am a confident strong communicator with extensive relationship building skills. I have an above average work ethic and I am extremely motivated with good problem-solving skills.
INTRODUCTION
More than 15 years of successful experience
providing Assistance,Support, Administration
co ordinating projects & B2B liason, Facilitating
in various departments; incl Call Centres within
South Africa’s top companies.
Highly motivated, professional with exceptional
skills in customer service and a high level of
demonstrable administrative skills as well as
top leadership & managerial ability.
TOP COMPANIES
The Insurance Institute of South Africa
Warranty Solutions (PTY)Ltd
Discovery Insure
References are available on request
CONTACT
PHONE:
EMAIL:
************@*****.***
LinkedIn:
https://www.linkedin.com/in/marcelle
-drake-01136b1b6
SKILLS
Communication & Interpersonal
Relationships
Customer Service
Analytical
Organized
Problem Solver
Enthusiastic & Determined
Work in a team & Independently
HOBBIES
Cooking & Baking
Learning & Research alternate healing &
EDUCATION
Qualifications
Int. Diploma in Media Make-up and Hair Design - Face 2 Face - 2017 Int. Body Talk Access Certificate - Body Access SA - 2013 Assessor (FAIS Portfolio assessor) – INSETA – 2006 Matric – West Ridge High School – 2000
Prefect
Awarded a Bursary for Boston Business Collage
In-house Training
Whole Brain Learning
Volvo Warranty Management
Land Rover Warranty Management
Goal Getters
WORK EXPERIENCE
Warranty Solutions (PTY) Ltd – Key Account Support & Administration June 2019 – June 2020
Client support & liaison in the new division of the company. Call centre facilitating (setting up call centre's to market and sell WS products directly to the client)
Product & Objective training
Script development
Legislation advisor to call centers & agents (FAIS & POPI) Client & direct customer liaison
Problem solving for departments & call agents
Client to customer query & complaints resolution.
Implementing problem solving methods & system changes to improve client to customer experience.
Policy administration & sales reports
Beeteeful Life – Owner (Part-time Business)
January 2018 – Present
Professional Make up
Hair Styling
Express lashes
Bridal, Matric, dress up, Stage, Launches, Pamper parties Personalized packages (Glam Granny, Budget beauty) Co ordinating & liaising with other artists for events Discovery Insure – Office Manager Assistant
February 2019 – June 2019
Office supplies management (stock, orders delivery) Reports (phone billing, printer)
Office space allocation
Logging of technical & electrical errors or faults (follows up) Boardroom Management
Oversee cleaner duties & daily rosters
Reception
Warranty Solutions (PTY) Ltd
Marketing Operations Support
January 2012 – April 2016
Assisting the marketing manager and supporting the marketing team with marketing activities.
Assisting with the production of marketing material and literature. Coordinating the production of a wide range of marketing communication. Marketing event coordinating.
Uploading coordination of products onto supplier data platforms Flight & Accommodation Bookings
Preparing presentations & monthly reports
Portfolio Manager
June 2007 – December 2011
Relationship Building & maintaining
medicines
Outdoors (Walks & Swimming)
Make up & Hair
REFERENCES AVAILABLE ON REQUEST
Customer Liaison (incl. New legislation and implementation solutions) Collection & Distribution of products
Product training
Invoicing
Incentive initiatives
Suggestions in second gross growth
Customer relations – Client & client customer queries & complaints Problem solving
Real Landscapes – Executive Personal Assistant
March 2006 – May 2007
Reporting to Director & Assistant to General Manager Meeting coordination & Minutes
Petty Cash
Client & Site manager liaison
Email communication to clients
Filing/ Data capturing/ Quotations
First port of call for site manager
Uniform management (sourcing new suppliers)
The Insurance Institute of South Africa
May 2003 – February 2006
Customer Advisor & Administration
Student Advisor – telephonically, e mail and one on one consultations with regards to IISA studies, exemptions and FAIS requirements Customer queries
Customer complaints resolution
Creating; Streamlining and implementing the administration process and documentation internally and externally
Organising
Invoicing
Evaluating / assessing academic records
Validating records
Data Capturing
Client and Moderator relationship liaison
Collection applications
Distribution of applications for moderation to INSETA Distribution of confirmation to the Client
General office duties (incl. filing, faxing, e mailing, updating spreadsheets and admin.)
Customer Service
LMS Co-ordinator
Input and involvement with regards to piloting a new learner data system. Certificate Co-ordinator
Printing
Data capturing and updating
Client and branch relationship liaison
Re prints – with amendments
Distribution and co-ordination of certificate to individuals and bulk distribution to branches
General office duties (incl. filing, faxing, e mailing, queries and admin. Assessments Assistant
Evaluating / assessing academic records
Validating records
Data Capturing
Distribution of confirmation to the Client
Quarterly reports
Handling of customer queries and complaints
Organizing department events, such as corporate meetings and lunches. Executive Personal Assistant
Coordinating executive meetings
Dairy management
Screening calls & emails
Assistance with yearend conference
Secretarial
Contact this candidate