Customer Service Technician

RONALD PEYTON

*********@*****.*** / 304-***-**** (home) / 304-***-**** (cell)

BACKGROUND AND SKILLS

A meticulous electrical worker with twenty-five years in manufacturing environments, with expertise in electronics and customer service. Installation, maintenance, assembly, and repair. Highly skilled and efficient with close attention to detail. Skilled at understanding schematic diagrams and completing high quality work within production deadlines. Proficient in Office suite . Experience with digital circuitry, wiring diagrams, schematic diagrams, and AC and DC motor drives. IPC certified in soldering and OSHA trained.

WORK EXPERIENCE

IT Support Specialist, August 2018 – present

Mountwest Community and Technical College – Huntington, WV

• Reimage computers and place them on the domain

• Install computer software and external drivers such as label makers and printers

• Set up printers on the network

Freelance Computer Technician, October 1986 – present

Self-employed – Culloden, WV

• Manufacture and service personal computers

• Perform system diagnostics and configure BIOS and operating systems

• Resolve issues with computer hardware and software, printing, installation, and word processing

Solid-State Assembly Technician, November 1989 – May 2017

SMC Electrical Products – Barboursville, WV

• Repaired solid state relays, power supplies, SMC lighting system components, and Davis of Darby communication system components

• Built cables for the Luminaire lighting system

• Tested power supplies, lights, solid state relays, and other products for the coal industry

• Used volt-ohm meters, oscilloscopes, signal generator, and component level troubleshooting

Field Service Technician, March 1987 – December 1987

Revco Drugs – Wilmington, North Carolina

• Serviced the Astro 220 Unix-based mainframe and Comtrex/TMI cash register

• Converted all stores to an NCR point of sale system

• Responsible for 28 stores--installed phone lines, modems, and commissioned new equipment

• Established regular preventative maintenance program and repaired broken equipment as needed

• Inspected equipment for proper performance and correct communication

• Analyzed test results to locate and determine causes of malfunction

EDUCATION

AAS Network Administration Technology, Expected Graduation December 2019 Mountwest Community and Technical College – Huntington, WV

Certificate of Technical Studies, December 2018 Mountwest Community and Technical College – Huntington, WV

AS Electronic Engineering Technology October, 1986

National Institute of Technology – Cross Lanes, WV

Industrial Electricity Certificate -May 1984

Cabell County Vocational Center -Huntington, WV

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