Customer Sales

“The Harder you work, the luckier you get”

DEEP SHIKHA DUBEY (B.Com)

M: +91-971******* *****************@*****.*** VASANT KUNJ, NEW DELHI Career Aspiration

To Work in a dynamic environment that provides me both, responsibility and a wide spectrum of experience and exposure and to bring a dynamic and versatile portfolio of skills at work place and to serve the organization with positive attitude and efficiency. Education & Career Highlights

KPO Processes External Reconciliation Accounts Reconciliation Payment Mechanisms Book Keeping Inventory Management Client Handling Administration

Mutual Funds IPO’s

Education: 2012 - Bachelor of Commerce (B.Com) from Pune University. 2007 - Class 12th (CBSE Board) from Bardsley School Katni, MP. 2005 - Class 10th (CBSE Board) from Bardsley School Katni, MP.

Computer Proficiency: Microsoft Excel, Word, PowerPoint and Tally. Work Experience

Euronics Industries Pvt Ltd. (Gurugram) (Feb 2019 To Jan 2020)

On-Track Financial Planners (New Delhi) (Mar 2013 To Jan 2019)

TATA Business Support Services Ltd (Pune) (Feb 2011 To Mar 2012)

State Street Syntel Services Pvt Ltd (Pune) (May 2010 to Aug 2010) Key Skills & Strengths

Work driven by commitment and not by the clock.

Good Understanding, Punctual, Sincere, Creative & Self Motivated.

Fast Learner and Hard Working.

Willingness to take Higher Responsibilities.

Keen to work in Teams.

Ability to manage time and people effectively.

Work hard to bring value additions & believe in quality working. Euronics Industries Pvt Ltd. (Gurugram) as Office and Sales Coordinator Feb 2019 – Jan 2020

Role & Responsibilities

Preparing and editing letters, reports, memos, and emails.

Arranging meetings, appointments, and executive travel.

Inventory and supply management.

Ensure adequate record keeping and manage all documentation to confirm proper stock levels and maintain inventory control.

Managed travel and expense reports for department and team members.

Keeping lists of the agencies or personnel representing the person, agency or organization;

“The Harder you work, the luckier you get”

Coordinate Communication between departments and dealers, track and follow up on requests and identify those of importance which require immediate attention.

Identify, recruit and on-board new channel partners / dealers within assigned territory.

Manage sales activities of partners to generate revenue for the company.

Coordinate with partners to create and execute business plans to meet sales goals.

Evaluate partner sales performance and recommend improvements.

Address partner related issues, sales conflicts and pricing issues in a timely manner.

Communicate up-to-date information about new products and enhancements to partners. On-Track Financial Planners (New Delhi) as Accountant Jan 2016 - Jan 2019

Role & Responsibilities

Monitoring day-to-day operations of Accounts Payable including

Recording of Vendor Invoice and Bank Payment Vouchers.

Maintaining Vendor Master Data for all existing and past vendors.

Processing advance to suppliers. Vendor & Bank Reconciliations.

Resolving vendor queries and Issues.

Manage filing of all AP related documents.

Preparing weekly payable projections.

Monitoring day-to-day operations of Accounts Receivable including

Issuing Customer Invoices and Recording Receipts.

Maintaining Customer Master Data for all existing and past customers.

Recording advances from customers. Customer & Bank Reconciliations.

Manage filing of all AR related documents.

Coordinate collection process for past due invoices. On-Track Financial Planners (New Delhi) as Associate/CCE Mar 2013 - Dec 2015

Role & Responsibilities

Monitoring day-to-day operations of Accounts Receivable Operations including

Issuing Customer Invoices and Recording Receipts.

Maintaining Customer Master data for all existing and past customers.

Recording advances from customers.

Bank Reconciliations.

Manage filing of all documents.

Coordinate collection process for past due invoices.

Ensure customer delight and consistent service experience, including timely resolution of customer queries / issues.

MF/IPO coordination.

Backend process.

“The Harder you work, the luckier you get”

TATA Business Support Services Ltd (Pune) as Customer Service Executive Feb 2011 - Mar 2012

Role & Responsibilities

Handling end to end customer complaints from obtaining details of complaints from customer to understand and investigate the complaint.

Resolve customers' service complaints by performing activities or coordinating with other employees or third party stakeholders efficiently.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Follow up to ensure that appropriate actions were taken on customer’s requests.

Refer unresolved customer grievances or special requests to designated departments for further investigation.

Taking appropriate escalation if the customer does not agree with the solution State Street Syntel Services Pvt Ltd (Pune) as Trainee – KPO May 2010 - Aug 2010

Role & Responsibilities

The role of a CABS (Customer Account Balancing Services) Trainee is to ensure that the end of day balances for each client, each currency transacted by the client for each day nets off to zero ensuring all receipts and payments were in order and none failed.

Ensure all EOD currency balances caused by a break in receipt or payment of funds for a client on a particular day are investigated and reconciled within the time allotted.

Ensure all control spreadsheets are updated accurately with meaningful comments.

Ensure anything suspicious or out of ordinary is escalated to the manager without any delay.

Ensure to meet SLA (Service Level Agreement) and / or any other timelines / deadlines set out in the process or on an ad hoc basis by managers.

Worked closely with Reconciliation Supervisor and Team lead to reconcile variances and Identify areas for productivity and cost improvement.

Researched discrepancies and updated accounts with accurate information in a timely manner.

Answered client and customer questions regarding accounts and any discrepancies.

Creating procedures and keeping current procedures up to date according to Syntel standards.

Performing reconciliation processes across a range of accounts and platforms in accordance with prescribed Syntel standards.

Assist Customer staff to perform root cause analysis and elimination of issues at source. Personal Details

Nationality : India

Gender : Female

Marital Status : Single

Languages : English & Hindi

Passport Status : Valid Indian Passport

Contact this candidate