Customer Care Front Desk
Resume:
OLALEYE BISOLA VICTORIA
CAREER STATEMENT
Deligent, result-driven and customer-oriented chemist with proven experience in managing customer service, carrying out front desk duties, hospitality services, and ordering front office supplies, keeping inventory of stock, updating calendars, and scheduling meetings to ensure productivity. Hoping to achieve the goals of a market-leading organisation as a key team player.
WORK EXPERIENCE
De Limit Hotel and Suites, Lekki, Lagos state.
Since December 2019 -
Front Desk Officer.
Maximise sales revenues to 65% by introducing and implementing good selling and marketing programs.
Promote customers satisfaction to 96% from 49% by welcoming guests to the hotel in a polite,friendly and helpful manner.
Provide information about hotel service, amenities and resolve customer complaint by introducing good customer care policies.
Achieve maximum hotel revenue by creating a memorable and pleasant stay for client which in return increase customer base strength. Boltons Hotel and Suites, Abule-Egba, Lagos state. From February 2018 to November 2019 -
Receptionist
Introduced good telephone etiquette when attending to both incoming and outgoing calls and re-routing them to relevant parties.
Achieved best customer care service by receiving, greeting, announcing and directing visitors at the front desk warmly and appropriately.
Implemented and maintained office security by following and validating company's safety procedure and precaution and controlling access through the reception desk (Monitor logbook, issue visitor badges)
Designed and attained 96% good house keeping system by ensuring reception area are tidy, clean and comfortable with all necessary stationery and materials such as forms, magazine, news paper and pens.
Lumen Christi Catholic School, Otun-Ekiti, Ekiti state. From May 2017 to April 2018 -
Chemistry Teacher (NYSC).
Motivated and stimulated children, encouraging learning through experience.
Implemented good teaching practices by assessing and recording student's progress.
Established good classroom practices by maintaining and instigating a tidy, orderly, attractive and orderly classroom to ensure productivity.
Experimented and displayed both quantitative and qualitative chemical analysis for the students.
Royal Hotel and Suites, Otun-Ekiti, Ekiti state.
From 2016 to 2017. -
Front Desk Officer.
Achieved 75% productivity by attending and transferring telephone inquiry promptly and professionally.
Estblished 89% good documentation practices by organising files for billing, customer and client records.
Processed and helped client on bills and questions about charges warmly and timely to upkeep good customer care service.
Assisted with diary, meeting room management and also handled, planned and coordinated both internal and external event.
EDUCATION HISTORY
Olabisi Onabanjo University, Ago-Iwoye, Ogun state. From 2012 to 2016
B.Sc. (Hons) Industrial Chemistry.
Vetland senior grammar school, Oko Oba, Agege, Lagos State. From 2004 to 2010
Senior Secondary School Certificate.
PROFESSIONAL TRAINING/CERTIFICATIONS
Personnel Management Chartered Institute of Personnel Management In view
Diploma in Copywriting and Content Marketing College of Copywriting 2020
PIRSM Institute (Health, Safety and Environmental Management)
2018
CONTACT
******.*.*******@*****.***
Remi Olagunju Street, Aboru, Iyana Ipaja,
Lagos.
PROFESSIONAL SKILLS
Customer-oriented mindset.
Excellent interpersonal skills.
Good time-management and problem solving
skills.
Strong time management and good listening
skills.
In-depth knowledge of office management
and book-keeping.
Strong professional communication and
good supervisory skills.
Brilliant written and verbal communication
skills (Yoruba, French & English).
Proficient with Microsoft office packages (MS
word, excel, MS Power Point and Corel draw).
REFERENCE
Available upon request. - ""
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