Manager Sales
Resume:
Good day,
To whom it may concern:
My Name is Carmel Perumal, I was the GUEST Relations Manageress at the Capital Pearls and Apartment in Umhlanga. This position was held by myself for 1 year. I am a strong-willed and confident individual with over 12 years of experiences and knowledge in the Hospitality Industry.
I possess strong leadership qualities and also work well within a team. Apart from the experience I did an online course for the introduction of Marketing/sales. I previously worked for the Marriott International Group. I believe that I will be an asset to any company given the opportunity. Available Immediately. Look forward to a favorable response from yourself. I Love this quote: Failure is not the opposite of Success; it’s part of Success Kind Regards
Carmel Perumal
CURRICULAM VITAE OF CARMEL PERUMAL
Tel: 062-***-****
E-mail: ****************@*****.***
Surname Perumal
Name Carmel
Citizenship South African
Identity Number 881**********
Gender Female
Residential Add Unit 61,Gateway Park, Sydenham, 4091 Marital Status Single
Language Spoken
English and Afrikaans
Overview
I’m a committed and driven Individual. I believe in being responsible and accountable for all my action in the personal and professional areas of my life.
I am an ambitious and self-motivated person who strives for continual improvement and success.
I am able to grasp new concepts and adapt to a new environment quickly and I constantly strive to excel in every task I perform.
I am very proactive, assertive and not afraid to address difficult situations.
Always willing to go the extra mile to ensure tasks provided to me are completed to the best of my ability. Skills and Training
Introduction Juice Training Management and Skill Training Time Management GUEST relations Training Communication Skills Maintaining Results Human Trafficking Training Problem Solving Staff Development Shaping Service Training Staff Management Computer Literate Marketing Training Strategic Planning Performance Management Fire & Ice Training GUEST Communique
Education Details
Highest grade passed Matric Institution Centenary Secondary Year passed 2006
Computer Literacy
-MS Word - MS Excel - Internet and Email - Protel - Opera Career Details ( most recent)
Name of Employer Capital Pearls and Apartment
Designation/Title GUEST relations Manager
Period Obtain One year
References Werner Lotter – 083 372 004
Responsibilities
Overseeing and ensuring all departments are adequately manned so that the hotel functions at its best
Handling Guest complaints in a professional manner and providing positive feedback
Data capturing
Dealing with telephone calls
Check Arrivals and Departures
Check Enquiry and Reservations Booking
Work Closing with the General Manager
Welcome Guest on Arrival
Assist with site inspection
Maintain an updated client data base
Assist with staff meeting
Maintain a good relationship with Guest
Attend meetings to ensure staff gets feedback
Maintain a healthy safe secure and Hygiene clean Environment
Assist with Room glove checks to ensure that the rooms are cleaned
Ensure staff are using their proper uniform
Assist with stock take
Assist with room setup (e.g. Honeymoon, Birthday, Private Dinner, Divorce, Wedding,)
Maintain protel on a daily, Weekly and Monthly basis
General Admin Work
Assist with Event Calendar for each month
Name of Employer Protea Hotel Umhlanga Ridge/ Fire & ice by Marriott Designation/Title GUEST relations/Marketing Assistant Period Obtain 5 years
References Michael Delaney – 082-***-****
Responsibilities
Maintaining Guest queries and Complaints
Assist with welcome letters and VVIP drops
Check all Arrivals Rooms to ensure the rooms are cleaned
Update Guest profile for complaints, Birthday or Anniversary
Assist with event and décor for any function per the hotel
Assist with sales calls per week and update Client data base
Assist with marketing reports
Assist with site inspection
Assist with charity work
Check Guest voice for any feedback from Guest previous stay
Check Marriott Bonvoy Guest
Qualify Leads (New Companies)
Email handovers feedback to all Hods
Welcome Guest on Arrival
Assist with stock take
Assist with room setup (e.g. Honeymoon, Birthday, Private Dinner, Divorce, Wedding,)
Ensure all long stay GUEST are happy
Assist with special room drop for all cricket players
Maintain a good relationship with Guest
Data capture
Work Closing with the General Manager
Dealing with telephone calls
Overseeing and ensuring all departments are adequately manned so that the hotel functions at its best
Check all invoices
Maintain good Telephone skills and Etiquette
Sales and Marketing meet
Maintain 5 star service standard as set by the company
Assist with Maintenance
Handling of Pretty Cash
I was a part of the
branding from Protea
Hotel Umhlanga Ridge to
a life style brand called
Fire and Ice by Marriott
Umhlanga Ridge
Name of Employer Garden Court South Beach
Designation/Title Switchboard/Receptionist/ Reservationist Period Obtain Causal – 3months
References Leeane Murgan – 083-***-**-**
Responsibilities
Welcome Guest on Arrival
Assist with daily duties
Answer all incoming calls / greet caller with a professional manner
Take message upon request
Update GUEST information on opera
Update GUEST reservation
Check in GUEST with a professional manner
Name of Employer JHI Property
Designation/Title Receptionist
Period Obtain As a Temp in the company – 3months
References Candice George- 081-***-****
Responsibilities
Assist with daily duties
Answer all incoming calls / greet caller with a professional manner
Take message upon request
Update Client Data Base
Assist with bookkeeping
Set up interviews Rooms
Take Minutes for meet when required
Assist each broker with their filing
Greet all visitors with a professional manner
Assist with stationery order
Assist with invoices
Assist weekly charity work
Ensuring all cleaning standard are met
Name of Employer Royal Palm Hotel
Designation/Title Switchboard/Receptionist/Reservationist Period Obtain 2 years
References Gashnie Govender – 083-***-****
Responsibilities
Answer all incoming calls / greet caller with a professional manner
Take message upon request
Update Client Data Base
Assist with invoices
Welcome Guest on Arrival
Assist with room setup (e.g. Honeymoon, Birthday, Private Dinner, Wedding)
Update GUEST information on opera
Update GUEST reservation
Check in GUEST with a professional manner
Assist with stationary order
Assist with welcome letters and VVIP drops
Assist departments when needed
Contact this candidate