Customer Care Manager

*-****-******.*****@*****.***

+971-*********, +91-816*******, +91-971*******

M R. ANUPAM SINGH

(B.Sc.,Hotel Management) Housekeeping Manager

OBJECTIVE

To obtain employment within a

professional organization whereby I

can utilize my Operational skills,

experiences and update knowledge,

through accepting and executing

challenging duties, and to

promoting management in

Hospitality, strengthening client

expectation and satisfaction and to

maintain excellent peer

relationships with my passion and

hard work in a contributive manner

towards achieving organizational

goals and values.

SKILLS/ KEY ATTRIBUTES

• Hospitality professional with vast

experience to perform various

functions in effectively managing

people and resources to providing

a satisfying housekeeping service

with operational efficiencies skill,

working actively in Hospitality

Sector for the last almost 13

years’ .

• Boasts Practical Operational

experience including planning,

administration, and monitoring as

well as auditing departments.

• Computer Proficient (MS Word,

MS Excel, MS PowerPoint,

Outlook)

• Flexible with ability to adapt

quickly to evolving situations and

technically adept; able to learn

new processes and tools quickly.

COMPUTER SKILLS

Operating Systems:

• Microsoft Windows 98 / 2000 /

2010

EDUCATION

Diploma in Hotel Management • 2002-2003 • INDIA Govt.Food science center, Bareilly, INDIA.

Bachelor in Science (B.Sc.) •1999-2002 • Dr.BhimraoAmbedkar University, AGRA, INDIA.

Diploma in Computer, Upkar Computer and coaching center, Bareilly, INDIA. EXPERIENCE

Housekeeping manager- Till now

Azzaro Resort & SPA, Diu& Daman, India

Responsible to make sure that staffs are adhering to Health & Safety and Housekeeping Policies and Procedures in respect of all Housekeeping activities. Other activities are but not limited to:

• Prepare reports for management information.

• Responsible for cleanliness, orderliness and appearance of the entire Hotel.

• Assist Purchase department in selecting suppliers for items related to Housekeeping.

• Maintain par stock of guest supplies, cleaning supplies, linen and uniform.

• Ensure that rooms are made as per company standard.

• Develop and implement Housekeeping systems and procedures

• Organize on-the job training and evaluate its effectiveness.

• Oversee all Housekeeping activity to ensure functionality and safety.

• Listen to customers’ complaints and ensure that the complaints are addressed efficiently and effectively

• Pay particular attention while organizing pest eradication activities.

• Daily briefing of Supervisors/ Executives.

Executive Housekeeper Sept 2010 – Nov 2017

Hotel Kohinoor, Diu Daman, India

Plans the work for the housekeeping department and distributes assignments accordingly. Assigns regular duties and special duties for housekeeping staff. Schedules employees and assigns extra days off according to occupancy forecast. Maintains a time logbook of all employees within the department.

• Inspect the environment within the organization to ensure it meets the minimum best practice throughout the organization

• Listen to customers’ complaints and ensure that the complaints are addressed efficiently and effectively

• Stand-in for any member of staff that is unavailable to carry out their duties in order to prevent any unfilled gap

• Order supplies for the housekeeping department

• Ensure effective ordering, distribution and amendments to uniforms.

• Develop and implement Housekeeping readiness plan for opening on time. 2

Software:

• Microsoft Office Suite

(Advanced),2013

• Microsoft Excel 2007/2010

• Work on preventive maintenance program with the Maintenance Manager.

• Work with Front office on a VIP amenities programme.

• Deliver and maintain the highest standards of housekeeping and cleanliness throughout the hotel.

Housekeeping Manager – June 2009 - Sept 2010

Hotel King Heritage, Gujarat, India

Served as a resource for Hospitality and Customer care systems to achieve high quality, process efficiency, for safe and reliable customer care.

• Attends staff meetings to discuss company policies and patrons' complaints.

• Examines building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.

• Train housekeepers on cleaning and maintenance tasks

• Schedule shifts and arrange for replacements in cases of absence

• Motivate team members and resolve any issues that occur on the job

• Respond to customer complaints and special requests

• Participate in large cleaning projects as required

• Ensure compliance with safety and sanitation policies in all areas Housekeeping Supervisor – Oct 2008 - May 2009

Hotel Marc Royal - Jammu-India

Served as a resource for Hospitality and Customer care systems to achieve high quality, process efficiency, for safe and reliable customer care.

• Attends staff meetings to discuss company policies and patrons' complaints.

• Examines building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.

• Train housekeepers on cleaning and maintenance tasks

• Schedule shifts and arrange for replacements in cases of absence

• Motivate team members and resolve any issues that occur on the job

• Respond to customer complaints and special requests

• Participate in large cleaning projects as required

• Ensure compliance with safety and sanitation policies in all areas Assistant Housekeeping Supervisor, Aug-2006 to Oct-2008, Hari Niwas Palace Hotel – Jammu, India

• Coordinates work activities among departments.

• Obtains list of rooms to clean immediately and list of prospective checkouts or discharges to prepare work assignments.

• Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.

• Prepares reports concerning room occupancy, payroll, and department expenses. Housekeeping Supervisor, Sept-2005 to Aug-2006,

ITC Maurya Sheraton Hotel – Delhi, India

• Responsibilities include organizing employee shifts, training and motivating team members and checking private and public areas for tidiness.

• Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.

• Investigates complaints regarding housekeeping service and equipment, and takes 3

PERSONAL ATTRIBUTES

Communication Skills

Excellent verbal and written

communication (English and

Hindi) and presentation skills,

by working closely with the

team to develop strong

people skills, interacting with

people of different

backgrounds.

Date of Birth: 2nd January 1980

Languages Known: English &

Hindi

Passport: S6203976

UAE Visit Visa: 27 April 2019

Nationality: Indian

corrective action.

Housekeeping Supervisor, Aug-2004 to Feb-2005,

HOTEL REGALE INN – Delhi, India

• Responsibilities include organizing employee shifts, training and motivating team members and checking private and public areas for tidiness. Pantry man, July -2003 to Aug 2004

Hotel Swarn Tower -Bareilly, India

• Overseeing see that all food prepared is of consistently high quality and that portions are consistently controlled. Food tickets are complete and out in a timely manner.

• Set-up and see that pantry station is ready to serve fifteen (15) minutes prior to lunch and dinner service.

• Assists with other duties as instructed by the Sous Chef and Executive Sous Chef ATTENTION TO DETAIL

Displaying competency and paying full attention towards details, while ensuring accuracy and completeness of particulars, executing corrections on errors that occur and performing thorough reviews on necessary documents.

(Ready to relocate) (Reference on request)

Contact this candidate