Service Housekeeping

CURRICULUM VITAE

Samjhana Kasai

Mobile No: +971*********

E-Mail – ********@*****.***

Career Objective

To acquire an estimable standing in a dynamic environment in order to develop skills and competencies necessary to evolve towards a better position and a challenging role and environment.

Profile

Excellent customer service & relationship skills

Hospitality professional

Self-starter with good initiative

Team player & fast learner

Strong communication & interpersonal skills

Qualification

S.L.C. Passed from Board of Nepal

Experience

Worked as Housekeeping and room attendant in Kathmandu Marriott from 2015 to 2017.

Worked as Housekeeping in Hyatt Regency hotel and resort, Nepal from 2017 to 2019.

Worked as Housekeeping in Zabeel Sarary Hotel and resort, Dubai, UAE from 2019 to 2020.

Working as Housekeeping and room attendant in Madina Jumeirah hotel and resort, Dubai, UAE and Cleanco Cleaning service & building maintenance LLC from 2020 to till date.

Achievements:

oGuest Etiquette & Customer Service training

oExceeding guests expectations to develop loyal regular customers

oMaintained product knowledge

oConducted on-the-job training for new employ

oTo implement and evaluate departmental employee development activities to meet the operational and business needs of the department

TRAININGS

oFire and safety.

oGrooming, teamwork training

Duties and Responsibilities

oTo report for duty punctually wearing the correct uniform and the name badge all times

oTo provide courteous and professional service to internal and external customer

oTo maintain high standard or personal appearance and hygiene at all times

oTo ensure cleanliness and the orderliness is maintained in assigned areas

oTo ensure all lost and found items are handled over to the housekeeping coordinators office immediately

oAll equipment’s and trolley kept cleaned and tidy at all the times

oFollow the standard operating procedures

oEnsure Customer Satisfaction through prompt service

oCoordinating with colleagues and working as a team

oI will always smile and greet our guests before they greet me

oMy first response to a guest request will never be no

oI will treat all colleagues will respect and integrity

oTo ensure guest with all satisfaction with all their needs.

Social skills

oLiving and working with other people in multicultural environment, in positions where communication is important and teamwork is essential

oSatisfying international clients with their needs in needs in the hotel and accommodation.

Personal Details

Name : Samjhana Kasai

Nationality : Nepali

Sex : Female

Religion : Hindu

Date of Birth : 25/12/1993

Marital Status : Married

Languages Known : English, Nepali and Hindi

Passport Details

Passport No: 11357883

Date of issue: 14-03-2019

Date of expire: 13-03-2029

Aim of life:

To keep growing and developing myself by hard work at all times, because I believe that success is a journey.

I hereby state the above-mentioned information is true in ass respects and as per knowledge.

Yours sincerely

Samjhana Kasai

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