Data Capturer

MBUSO KUBHEKA

Personal Information

Email: adktut@r.postjobfree.com Cell: 063******* City / Town: Johannesburg, Soweto DOB: 1993-03-18 Gender: Male Home Language: Isizulu Education

Rosebank College

Information Technology Management

Status: Completed

2020 - 2022

Cisco Networking Academy

Cybersecurity Essentials

Status: Completed

2019 - 2021

Major Courses Completed:

Techniques and procedures used by cyber criminals

Cybersecurity countermeasures

Laws related to Cybersecurity

Cybersecurity professionals use technology, proceses and procedures to defend all components of the network

Work Experience

Data Capturer @ SARS 2014 - 2016

- Verify data by comparing it to source documents

- Create spreadsheets with large number of figures without mistakes

- Type in data provided directly from customers

- Transfer data from recorded formats into database systems using keyboards Contact Center Agent @ SARS 2017 - 2019

- Handle complaints regarding the organizations services

- Respond to incoming calls from clients

- Answer questions and inquiries

- Troubleshoot problems and provide information

Skills

- Helpdesk

- IT Support

- Introduction to Cybersecurity

- Cybersecurity Essentials

- CompTIA

Awards/Achievements

2017 - Best Performance : SARS Contact Center

Portfolio/Online profile

Twitter : @mmasobode

Facebook : Mbuso Kubheka

References

Mr M Mngadi

Operations Manager

Email: adktut@r.postjobfree.com

Tel/Cell: 067*******

Mr Lebogang

Contact Center Manager

Email: adktut@r.postjobfree.com

Tel/Cell: 073********

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