Social Media Assistant

Ashleigh Doan

**** **********, *****, ** ***** 832-***-**** *********@*****.***

SUMMARY OF QUALIFICATIONS

Over 5 years of experience in the customer service industry, committed to long-term responsibilities

Prioritizes work to allow for adequate time to finish important tasks

Dependable and proactive leader who can understand situations from other points of views

Ability to work with others to work towards a similar goal

Provided quality customer service by handling customer questions, complaints, and problem-solving

EDUCATION

Bachelor of Science in Public Relations May 2021

Texas State University, San Marcos, Texas

Minor: Communication Studies

Relevant Coursework: PR Writing, Advanced Social Media & Analytics, Media Writing, Fundamentals of Digital & Online Media, Special Events & Fundraising and Web Design & Publishing

HONORS

Dean’s List Spring 2019, Fall 2020

Scholarship: IDDBA (International Dairy Deli Bakery Association) 2020

CERTIFICATIONS

TABC

Fundamental of Media Relations Certification Course- Muck Rack May 2020

Hootsuite Platform Certification- Hootsuite Academy February 2021

Social Marketing Certification- Hootsuite Academy March 2021

EXPERIENCE

Customer Service Assistant May 2015 - Present

HEB Grocery Co, San Marcos, Tx

Top 10 for IPM’s (items per minute) each week, won multiple selling contests by promoting the item of the week, that is held at the registers

Met the needs of grocery store customers, helped solve problems and brainstorm resolutions on the spot

Translated skills as a cashier to assist in other departments such as central check out, floral, healthy living and Texas Backyard

Adapted quickly to learn the differing store functions at 4 separate locations

Intern June 2020- August 2020

Leadhub Internet Marketing and Web Design Company, San Antonio, Tx

Wrote 2 blog posts a week for different companies, related to their job field and services

Managed 4 companies, to create weekly content posts on the Facebook platform

Campus Influencer July 2019 – Nov. 2019

The Black Sheep Marketing Company, San Marcos, Tx

Made 8 social media posts promoting different apartment complexes in the San Marcos area

Created compelling content that made viewers want to view the complex

ACTIVITIES

Member, Alpha Delta Pi Sorority, Texas State University Sept. 2017 – Present

Member, National Society of Leadership and Success (NSLS), Texas State University Aug. 2020— Present

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