Desiree Rosa

*** ****** ******

Reading,PA *****

Tel: 718-***-****

Email: adktrt@r.postjobfree.com

EDUCATION

BramsonORT College 2011-2014

Major: Medical Billing and Coding

TCI College 2009-2011

Major: Medical Billing and Coding

PROFESSIONAL KNOWLEDGE

Medical Terminology, Picasso Medical Program, E-clinical Works Medical Program,NextGen Medical Program,PMP Medical Program, Microsoft Word, Microsoft Access and PowerPoint, Microsoft Excel and Microsoft Outlook,Epic Medical Program,GUI Medical Program,As400 Medical Program,Meditech Medical Program,..

SUPPORT

Fluent in Spanish

PROFESSIONAL EXPERIENCE

Arcadia Recovery Bureau 07/2017-present

Reading PA

EBO Customer Representative

● Collect payment for medical bills

● Make outbound calls of more than 100 patients and receive inbound calls

● Process payment with checks and credit cards

Healthplus Management 11/20106-07/2017

Brooklyn,NY

Medical Records Coordinator

● Deliver medical records charts to areas as needed

● Fulfill email request in regards to patient medical records from external customers

● Handle telephone calls and correspondence for the physician and staff members

● Go to court and testify in front of a judge and jury that the records submitted are the patient original records

● Collect payment for the records being requested from insurance companies or defence team

● Obtain patient demographics and arrange appointments for the patient to be seen by one of our doctors.

Doctors on Call 04/2016-11/2016

Brooklyn, NY

Patient Services

● Gather patient information by collecting demographic information from various sources.

● Interact with registration areas, physicians’ offices and testing facilities.

● Fulfill email request in regards to patient medical records from external customers

● Assist with the supervision of staff in the absence of the Office Manager

● Assist Office Manager with coaching and training.

● Deliver medical records charts to areas as needed

● Liaison between physician and patients by coordinating the necessary care for them

● Handle telephone calls and correspondence for the physician and staff members

● Obtained days to help ensure that patient is complying with physician’s orders Canarsie Adult Living Inc. 11/2014-04/2016

Brooklyn, NY

Front Desk/Transportation Coordinator

● Liaison between physician and patients by coordinating the necessary care for them

● Maintained patient confidence by keeping patient records information confidential

● Gather patient information by collecting demographic information from various sources

● Handled telephone calls and correspondence for the physician and staff members

● Maintained patient accounts by obtaining and recording patient’s personal information

● Kept patients appointment on schedule by notifying provider of patient’s arrival Rita Khanijou M.D Pediatrics 05/2012-07/2015

Brooklyn, NY

Medical Assistant

● Maintained a clean, friendly and safe environment

● Handled telephone calls and correspondence for the physicians’ and staff members

● Welcomed patient’s and visitor’s by greeting them in a professional manner

● Optimized patient’s satisfaction by scheduling appointments via telephone or in person

● Verified patient information by interviewing patient; recording medical history

● Confirmed purpose of visit

● Prepared patients for examination by performing preliminary physical tests

● Reported patient history summary

Board of Elections City of N.Y 11/2014-11/2015

Brooklyn, NY

Poll Worker

● Assisted voters in sending their votes

● Translated for voters

Econo Lodge 10/2004-08/2010

Queens, NY

Front Desk Agent

● Maintained inventory by checking merchandise to determine inventory levels

● Performed customer service activities; including customer inquiries and complaints

● Completed payment transactions

● Helped customers by providing information, answering questions M&S Bargain Hunter 06/2000-10/2004

Brooklyn, NY

Cashier/Sales Associates /Manager

● Achieved financial objectives by preparing a monthly budget, scheduling expenditures and analyzing variances

● Maintained store staff job results by training, coaching, counseling and disciplining employees

● Maintained a positive attitude and ensured that all customers were given one hundred percent customer satisfaction

● Followed through with inventory by checking merchandise to determine inventory levels

● Performed customer service activities including customer inquiries and complaints

● Completed payment transactions

● Obtained merchandise requested

References Furnished Upon Request

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