Manager Office

Sandra Colvin

**** ******* ******, *****, ******* 33610, 813-***-**** *********@*******.***

EDUCATION

**** ******** ** ****, ****** Southern College

Organizational Management (Dean’s List)

Certified Trainer – American Society of Training & Development

SUMMARY

Over 24 years of senior and executive-level experience in financial and operations management. Proven ability to improve profits while reducing costs and eliminating waste. Adept in cash management financial operations, change management, acquisitions and integration functions. Proficient at managing billing audit and accounting activities. Able to develop and establish policies and procedures. Skilled in coordinating technology system implementations. Ability to recruit, train, and manage successful teams. Excellent presentation and communication skills.

Large-Scale Services Operations

Strategic Business Planning

Budget Development/Execution

Product Management

Staff Development and Accountability

Process Improvement and Cost Containment

Accounting and Financial Analysis

PROFESSIONAL BACKGROUND

GLG Consulting 11/15 - Present

Council Member

Providing consulting for Private Equity Investors in the healthcare and dental fields to drive profitable results while achieving strategy to grow. Working with companies to dissect issues that need immediate resolution and stability while continuing to strategically enhance businesses. Researching P&L, purchasing and adhoc reporting analysis. Merger & Acquisition analysis & research.

Office Movers of Florida 10/16 – 03/20

Controller

Processed monthly financial reporting, job costing and cost-containment and oversee A/P and A/R teams. Developing time/attendance application to be used for field service personnel. Designed new RFQ formulary to enhance growth and maintain in-house sales frame work. Developed company handbook, job descriptions, salary scales, onboarding process and interview on-line documentation. Responsible for 6MM P&L. Work with owner to strategize for additional lines of business in expansion for target markets.

BayCare, Tampa, FL 06/14-10-2015

Operations Analyst– Training & Process Improvement

Responsible for assisting practice administrators with reports to enable site managers and providers to optimize facility and quality patient care. Revamped current reporting to capture entire in-house referral programs as well as correcting existing reporting to include new clinical programs. Merger & Acquisition due-diligence, transitioning & training.

Provided project and periodic analyses to Operations department, sites and managed care

Developed reports to data-mine from electronic medical records from practices

Working knowledge of requirements to support clinical quality programs

Monitored practices for reimbursement for CMS audits

Uses statistical, economic and financials to conduct analyses for practice site performance evaluations

Acquisitions review - AML due diligence for new facilities on boarding

Supported Senior Leadership with adhoc reporting for sites' efficiency

Trained 2 legacy/GE systems to new hires

Pricewaterhouse Coopers (PwC), Tampa, FL 11/2013 – 03/2014

Audit Team Lead – Assurance Services Division (Seasonal)

Supervised team in process of confirmations from field engagement teams. Drafted and defined attributes as identified to be confirmed by 3rd party. Complete Confirmation analysis and processing. Conduct Audit response documentation and Verification services. Work with a number of PwC operations and divisions to ensure quantitative analysis and timely responses to audit functions. Responsible for revenue generation and on-costs related to Assurance business. Held weekly calls for major request and enabled engagement teams to monitor budget hours. Maintained mail in databases for large confirmation requests.

Dental Care Alliance, Sarasota, FL 2005 - 08/2013

Regional Vice President – Georgia & Michigan Regions 2011 - 08/2013

Responsible for day-to-day office operations for 25 Georgia and Michigan regions. Responsible for operational audits as well as shifting Medicaid offices to market to a larger insurance community. Responsible for implanting tag-ordering system reducing supply expenses. Implemented x-ray certification program in Michigan. Merger & Acquisitions.

Increased Michigan region EBITDA from 13% to 18%

Reduced Michigan DSO from 31 days to 21

Acquisition & Due Diligence reviews

Streamlined Michigan facilities and had regional growth of 3%

Reduced Michigan region bad debt to 2.0%

Regional Manager – Georgia Region 2010 – 2011

Responsible for day-to-day office operations for 11 Georgia facilities with 15MM annual production. Took lowest ranking company EBITDA region to highest EBITDA and have maintained the #1 seat for 23 months, increased regional growth, streamlined facility functions and trained new office managers.

Grew EBITDA from 11% to 20%

Grew region by 6%

Took dark office to 60k monthly average in less than 120 days

Reduced bad – debt to 1.5%

Developed hygiene compensation program which led to company-wide growth

Financial Services & Training Director 2008 - 2010

Responsible for designing and implementing company-wide training program for Office managers, receptionist and dental assistants. Provided hands-on approach to providing education, informative and sense-of-urgency treatment plan/customer service training increase in patient acceptance.

Operated quality OM new hire training increasing tx acceptance by 12%

Increased facility patient retention by 9%

Decreased facility complaints

Developed OM training checklist (including corporate tasks)

Provided training to all 90 company facilities and audited processes

Financial Services Manager 2005-2007

Responsible for initializing company receivable policy and system design to efficiently and effectively treat collection activities.

Responsible for setting company’s policy and procedures for collection activities including insurance and patient receivables

Managed day-to-day collection activities for half of the company’s revenue sources

Conducted feasibility study on company’s internal audit and made recommendation and improvements to current structure

Reduced outstanding receivables by 15% in four months

Reduced NSF receivables by 95% in four months by implementing new procedures

AIT WIRELESS, INC 2004 - 2005

Controller

COAST DENTAL, Tampa, FL 2000- 2003

Regional Vice President (2001-2003)

Collections Manager (2000-2001)

FOCUS MANAGEMENT, Tampa, FL 1998-2000

Assistant Controller

TRUCKS AND PARTS OF TAMPA, Tampa, FL 1997-1998

A/R, H/R, P/R and Credit Manager

MILLER ENTERPRICES, Tampa, FL 1994-1997

A/R and Collection Specialist

PRICE WATERHOUSE, Tampa, FL 1988-1994

Financial Services Supervisor

Financial Services Clerk Tampa, FL 1991-1993

Payroll Clerk 1988-1991

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