Pharmacy and Change Executive Business Leader, Vice President Pharmacy
Resume:
Bickkie Nguyen, PharmD, BCSCP, MBA – HM
Newport Beach, CA
Cell Phone: 213-***-****
Email: *******@*****.***
https://www.linkedin.com/in/bickkie
Executive Summary
A board-certified, high impact, results-driven, and innovative Pharmacy/Strategic Executive Business Leader. A catalyst for Change Management and Pharmacy Regulatory Compliances Consultant. Entering the pharmacy industry in 2005, Dr. Nguyen is experienced in both inpatient and outpatient settings including small, medium, large, level 1 trauma, academic, community, acute care, and long-term acute care hospitals, sterile, and non-sterile compounding pharmacy, retail, and home infusion pharmacy.
Dr. Nguyen’s specialty is in turnaround operations change management, business acumens, in/outpatient pharmacy and healthcare fulfillment operations, business development, contract negotiation, personnel management, leadership, patient safety, regulatory compliances (State Board of Pharmacy, TJC, DNV, DEA, CMS, ACHC, CDPH), sterile
(USP 797/800) and non-sterile (USP 795) compounding compliances, drug purchasing/distribution and pharmacy informatics systems. She currently holds clear and active Registered Pharmacist (RPh) licenses in the states of California, Nevada, Arizona, Texas, Florida, Arkansas, Louisiana, Missouri, and Virginia with a competent knowledge of pharmacy regulations in these states.
Dr. Nguyen’s lifelong objectives are pioneering systematic, efficient, safe, regulatory compliant, cost-cutting, and high-quality healthcare by leading interdisciplinary teams, with a patient-centered approach, lobbying for the development and enforcement of healthcare regulations by being an authentic, adaptive and transformational leader. Developing the next generation of healthcare professionals as a life-long commitment. Experiences
Consultant/Interim Director of Pharmacy
Stat Rx Solutions LLC, Newport Beach, CA
Provided contracted project-based consultation/interim leadership services to major clients:
1) Stanford Healthcare ValleyCare (245 beds multisite + multiple clinics) 01/20 – 06/20
2) Oak Valley Hospital District (150 beds) 4/19 – 11/19 3) HCA Healthcare: University Hospital and Medical Center (305 beds) 2017
4) Aids Healthcare Foundation (Consultant, multiple locations Southern CA) 2017
Services provided:
Hospital, Mail Order and Retail Pharmacy operations restructuring, turnaround management and regulatory compliance solutions strategies and implementation
Strategic Interim pharmacy leadership, management and implementation solutions
USP 797/800/California State Board of Pharmacy Sterile Compounding compliance management, training and development and IV Room Reconstruction Planning, Implementation and Project Management
Reduced drug costs by $350,000 in one month through implementing purchasing process and inventory management
Project Management: eMAR drug library, Pyxis ES implementation, Omnicell Implementation, New Pharmacy & IV Room Construction, Licensing & Operations, Controlled Substance Diversion and Management Program, Cactus Sink Implementation, IV Workflow Solution Implementation
Developing / Revamping / Implementing Quality Assurance / Process Improvement Programs, MERP, P&T Meeting format, drug formulary and smart pumps management best practices
Leadership, teambuilding, management, professional development, interviewing and interviewer skills, public speaking/presentation training, coaching and mentoring for both inpatient and outpatient/retail pharmacy directors and managers
The Joint Commission, ACHC, Board of Pharmacy, CDPH Inspection 2/2017 – current
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Preparedness and regulatory compliance
COVID-19: Successfully led team through preparedness plan, surge plan, inventory management, supplies management, personnel management, collaboration with hospital’s plan and supported other departments following hospital, county, CDC and industry guidelines
Vice President Pharmacy
Apria Healthcare, Lake Forest, CA
Responsibilities: led the operation and expansion (revenue/products/services) of three departments at multiple locations across USA including Apria Pharmacy Network
(APN specialty mail order/home infusion/customer contact center), Central Distribution Fulfillment of Durable Medical Equipment and eCommerce Medical Equipment Fulfillment with combined revenue budgets of $30+ million and between 100 – 200 employees (pharmacists, nurses, respiratory therapists, pharmacy techs)
Financial P&L Responsibilities/Budgeting, Turnaround Leadership/Problem Solving/Analytical/Interpersonal Skills: Developed metrics to run operations, increased Pharmacy Gross Profit Margin by 11%, reduced drugs costs by $6 million, operating costs by $1.8 million, labor costs by $1.3 million, eliminated 40% of head counts, turned a negative EBITDA into positive EBITDA business within first year in role by working closely with financial statements, eliminating redundancies
(employees, processes), changing deep-rooted unproductive work culture, strategically creating centralized corporate processes, developing workflow efficiencies, negotiated contracts in partnership with corporate procurement, continually assessing profitability of product lines to enter/exit to achieve maximum profit margin and integrated teams and software systems to increase productivity and streamlined processes which also reduced errors and increase patient/internal customers satisfaction
Clinical/Financial Growth: Established the first clinical therapeutic conversion outreach program for drugs to increase drug adherence and increase revenue by average $50/prescription (1000% increase) which involved pharmacists, physician and patient partnership
New Product/Clinical Program Growth: Successfully led the development of a brand-new Home Infusion Program with a non-traditional semi out-sourced model by working collaboratively with an interdisciplinary team of leaders and clinical direct reports including pharmacists, dietitians, nurses, legal, government compliance, billing, IT, marketing, corporate training, managed cared, product development
Revolutionized the DME/HME industry by strategically leading the first end to end clinical programs to escalate/de-escalate therapy in accordance with clinical standards and guidelines from Medication Therapy to Oxygen/NIV and capture denied claims to increase patients on service
Leadership/Regulatory: Directed, guided and coached Directors/Managers virtually and onsite through an intense 6 months of departmental restructure, to successfully operate, manage and grow departments with a patient centered approach. Provided support for TJC survey to all departments.
Partnership Growth: Co-lead $8 million in eCommerce revenue growth for 2019 with focus on innovation, research, development and implementation of new pharmacy and alternative medical products and services by executing sound business acumen to increase revenue MOM, YOY, variety of clientele, products/services portfolio range and excel as a unique and customer-centric online homecare leader 8/2017 – 04/2019
Pharmacist Surveyor (Contractor)
Accreditation Commission for Healthcare, Cary, NC
Inspected, surveyed, assessed and provided feedback to sterile/non-sterile compounding pharmacies and home infusion suites, provided recommendations to be compliant with USP 797/800, PCAB and ACHC standards 3/2018 - current
Interim Director of Pharmacy
Promise Healthcare
Led the operation of multisite hospital pharmacies (213 beds) by working collaboratively with staff, physicians, nursing leadership, administration and ancillary departments leadership to address pharmaceutical needs
Successfully prepared and led pharmacy through three California Board of Pharmacy 8/2016 – 1/2017
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inspection within one week with no citation or fines
Successfully prepared and led the hospital through The Joint Commission Survey medication management standards with minimal findings
Established remote order entry service initiative for after-hours coverage
Revamped Antimicrobial Stewardship Committee and Program to decrease resistance, cut drug cost, improve clinically appropriateness of drugs
Successfully prepared for conducted Pharmacy and Therapeutics meetings where annual policies up for review and pharmacy initiatives were presented and approved
Effectively trained technicians to specialize in Sterile Compounding management, Pyxis management, Drug Purchasing concepts and leadership/management skills
Created and updated Policies and Procedures and protocols to conform with current clinical guidelines of various disease states and got them approved through hospital committees
Identified and provided solutions to drug management and non-compliances within Radiology and Central Supply of controlled substances and high alert medications storage without pharmacy oversight
Encouraged, promoted error reporting and reviewed errors and adverse reactions to prepare for MERP survey
Identified and established new Performance Improvement initiatives
Established preceptorship agreement with 4 Colleges of Pharmacy within the first month in the role and precepted IPPE and APPE students successfully
Established new crash cart protocols, trays exchange process, record keeping, supplies and management of all crash carts
Recruited 6 new pharmacists
Created new Senior Tech role and promoted staff internally
Functioned as a staff/clinical pharmacist to help the team in emergent situations and covered overnight calls as on call pharmacist
Maintained drug costs per patient day, labor costs and expenses below budget despite a shortage of 5 full time pharmacists while using agency staff simultaneously
Mentored, coached, guided, supported, directed and recognized staff through performance recognition initiative through high turnover and major changes in the department
Trained and certified nurses and night supervisors in sterile compounding, drug information and management for overrides during closing hours of the pharmacy Interim Senior Pharmacy Manager
Banner University Medical Center Phoenix, Phoenix, AZ Level 1 Trauma Center, 733 beds
Led the day to day operations of the pharmacy department
Supervised IV Rooms for USP 797/800 compliance in main pharmacy and satellite pharmacies (OR, NICU), closely kept abreast of changes, made recommendations towards compliance and best practices, and implemented changes in consultation with the management team and IV Room Committee
Supervised staff /NICU staff pharmacists and technicians
Reviewed, made recommendations to the management team and update Standard Operating Procedures, Policies and Procedures
Collaboratively worked with Pharmacy Management and other Department Leaders to identify gaps in practices and make recommendations to improve patient safety, consistency of protocols and best practices
1/2016 – 7/2016
Interim Director of Pharmacy
Western Arizona Regional Medical Center - Bullhead City, AZ Accomplishments
Established cost savings and clinically best standard of practice initiatives by the introduction of:
Antibiotic Stewardship Program, Charter, Committee
New role and recruited Clinical Pharmacy Coordinator
IV training program and managed/proctored IV certification competency
IV to PO per protocol
6/2015 – 10/2015
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Reduction and elimination of Ofirmev (IV Tylenol) per protocol Responsibilities
● Led the pharmacy operations including planning, organizing, controlling and supervising activities according to hospital policies, formulary, inventory and cost management and leading P&T committee to exceed metrics and in compliance with standards of practice and regulations
● Managed departmental personnel including hiring, orientating, determining workload and delegating assignments, training, monitoring, scheduling, evaluating performance, initiative corrective and disciplinary actions
● Directed departmental participation in various hospital committees to ensure appropriate representation
Director of Pharmacy
Cardinal Health
Based at Riverside Tappahannock Hospital, Tappahannock, VA Accomplishments
Reduced average monthly overtime from 4.2% to 0.7%, (1.3% below threshold)
Led and managed drug distribution and dispensing to outpatient infusion center and technician chemo compounding training.
Achieved compliance with USP 797, USP 800 and always led staff to follow best practice IV Admixtures Compounding
Managed IV admixtures program, trained nurses. Proctored IV certification competency assessments
Provided in-services in a timely manner as requested and enhanced relationships interdepartmentally
Developed and loaded drug kits into Pyxis based on assessed needs of unit and per physician requests
Led by example by staffing and enforcing health-system clinical practice Responsibilities
Led the pharmacy operation including planning, organizing, controlling and supervising activities according to hospital policies, formulary, inventory and cost management, personnel management, leading P&T committee to exceed metrics and in compliance with standards of practice and regulations
Managed the drug distribution system; worked with Pyxis, Siemens Pharmacy/Soarian, Horizon Meds Manager, unit dose dispensing
Implemented clinical programs to contain costs/provide excellence in patient care; antibiotics streamlining, IV to PO, renal dosing
12/2013 – 5/2015
Manager-In-Training (Residency)
Cardinal Health
Based at Glenwood Regional Medical Center, West Monroe, LA Accomplishments
Represented Cardinal Health/GRMC and presented both as a guest speaker and a poster presenter at The American Society of Health System Pharmacist Midyear Clinical Meeting 2013 on a best practice project improving electronic communication between pharmacy and nursing
Researched, reviewed and completed cost benefits and cost savings analysis of Closed System Transfer Device for Chemo Compounding. Successfully presented to C-suite and received approval for PhaSeal (BD) to be introduced to the pharmacy as a standard of practice in the pharmacy. Coordinated staff training and education.
Established, coordinated, implemented innovative use of pharmacy/nursing applications at the site to improve electronic communication between pharmacy and nursing. Collaboratively worked with nursing leadership, and trained nursing leaders as well as the nursing staff of this new standard of practice. Improved communication and relationship between pharmacy and nursing, reduced phone calls and improved turnaround time
Participated in preparation and have been through DNV Accreditation Survey Responsibilities
7/2012 – 12/2013
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● Trained in Pharmacy Management systems, philosophies, financial and management techniques in a structured 18 months program
● Demonstrated a high level of competency in pharmacy distributive function, knowledge of pharmacy compliance with accreditation standards, legal, regulatory and safety requirements, and knowledge of purchasing concepts
● Developed and implemented pharmacy policy and procedures and quality improvement programs
● Prepared monthly financial reports and presented information to senior management
● Enhanced and shown proficiency skills in communication concepts, organization of time and duties, personnel issues, adaptability to various healthcare disciplines, situation, personalities, flexibility, concern for others, innovation and providing an excellent customer focused service
Education
West Texas A & M University
Master of Business Administration, Healthcare Management 2016 - 2018
The University of Texas at Austin
Doctor of Pharmacy
2007 - 2012
RMIT University, Australia
Bachelor of Engineering (Communication) with Honors Class 2A 2000 - 2003
Awards and Honors
CareerStaffRx
Employee of the Month Award
2017
West Texas A & M University – College of Business
Scholarship
The University of Texas at Austin, College of Pharmacy
● Alumni Association Scholarship
2016, 2017, 2018
2010
Houston Community College
● Dean’s list
● Phi Theta Kappa Honor Society
2007
Darebin (Australia) City Council
Nominated as Young Citizen of the Year
2002
Professional Affiliations
Rutgers University
Advisory Board Member – Customer Experience
2018 - present
University of Southern California – School of Pharmacy
Assistant Professor of Pharmacy Practice
2017 - present
Western University of Health Sciences – College of Pharmacy
Clinical Assistant Professor of Pharmacy Practice and Administration 2016 - present
American College of Healthcare Executives
Member
2016- present
Virginia Society of Health-System Pharmacists (VSHP)
Region President elect
2014 - 2015
Texas Society of Health-System Pharmacists (TSHP)
Journal Editorial Board Member
2008 - 2009
Phi Theta Kappa Honor Society
Member
2007 - present
American Society of Health-System Pharmacists (ASHP)
Member
Small and Rural Hospitals Section Advisory Group Committee Member 2014 - 2015 2007 - present
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Licensures and Certifications
BPS
Board Certified Sterile Compounding Pharmacist (BCSCP) #B12100104 2019- 2026
Power Pak
Medication Therapy Management Certificate
2017
Registered and Licensed Pharmacist
Arizona State Board of Pharmacy, License #S021525
Arkansas State Board of Pharmacy, License # PD12246
California Board of Pharmacy, License # 74463
Florida Board of Pharmacy, License #56214
Louisiana Board of Pharmacy, License # PST.019990
Missouri Board of Pharmacy, License # 201-***-****
Nevada Board of Pharmacy, License #19285
Texas State Board of Pharmacy, License # 51940
Virginia State Board of Pharmacy, License # 020******* All Licenses Active
and Clear
American Pharmacist Association (APhA)
Pharmacy Based-Immunization Delivery Certification 2015
Presentations
Management Case Presentation and Poster - Presented at ASHP Mid-Year Clinical Meeting, Orlando, Florida: “Implementation and improvement in pharmacy and nursing electronic communication: a medication safety, quality improvement and quality assessment of technology process”
12/2013
Community Service
Foundation for Young Australians (philanthropy non-profit organization)
Director
2002 - current
Vietnamese Professional Society (VPS)
Guest Speaker
Melbourne Linh Son Buddhist Congregation
Public Relations Manager / Master of Ceremony / Webmaster RMIT University, Melbourne, Australia
Ambassador, Ambassador Leader
2002 - 2005
2001 - 2005
2001 - 2002
Australian National Youth Roundtable
Delegate/Mentor to Delegates/Motivational Speaker 2001 – 2002
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