Sales Customer Service

Shawn M. Hart

*** ****** ****** ****** *** Jersey 07032 973-***-**** • *******@*****.***

Summary

To obtain a position with a company where I can contribute my years of experience and skills to help toward the achievement of the company’s business goals.

Key Strengths

Deliver profitable growth through reliable, fair, consistent and cooperative customer service.

Organized and dependable. Extensive problem solving expertise.

Product management and planning.

Proficient in the Microsoft Office Suite.

Excellence in the placement of the right quantity of product to the customer.

Focused marketing strategy.

Product management and planning.

Proficient in WMS (Warehouse Management Systems), RAPID (Retail Automated Production and Inventory Distribution) and PBS (Purity Business System) systems.

Able to multitask with minimum supervision.

Excellent interpersonal and communication skills with customers and staff.

Professional Experience

Wakefern Food Corporation 1989 – 2016 Purchasing and Sales Analyst 2008 – 2016

Sustained accurate inventory levels to support sales orders. Managed the relationship between third party vendors as they relate to multiple warehouses. Oversee inventory issues in regards to transportation, load specifications, accuracy, on time performance and damages.

Maintained vendor relationship to comply with industry guidelines.

Followed company information security policies and procedures in regards to third party customers.

Inventory Control Analyst 2004 – 2008

Coordinated inventory levels in three satellite warehouses and one main warehouse. Analyzed product movement to the Shop Rite stores and replenished the main warehouse with product from satellite. Coordinated inventory audits of four warehouses biannually with over 150 Wakefern employees.

Developed and implemented new policy and procedures for auditing the inventories in the warehouses. This resulted in inventory audits being expedited. Was presented the Customer Service Excellence award for my efforts and independent thinking. This award is only given to 1% of employees.

Promoted to Marketing Analyst.

Dispatcher (Weekend Coverage) 2004 – 2008

Inventory Control Clerk 1994 – 2004

Cycle counted high value items on daily basis, cycle counted and maintained items that were short coded as well as discontinue items. Notified procurement staff of findings. Maintained accurate inventory levels to support sales orders.

Promoted to Inventory Control Analyst.

Customer Service Clerk 1989 – 1994

General customer service duties for 300+ stores. Responsible for over and short logs on store deliveries, polling all stores for order to resupply.

Product, World series e

Uber 2016-present

Stop and shop

Front end processor 2017-2018

Customer service

Staples

Tech Services 2018-2019

Sales of Electronics

Customers service

Sales Associate (Temp) Taste Choice 2018-2019

Processed orders for 25 different company

Coordinate transportation for product that missed the tuck due to production issues

Answer problem calls with issues with the quality of product

Input purchase orders for current events

Hudson Dufry 2019-2019

Input purchases orders for future events (Super Bowl, World Series, ETC)

Create new items and discontinue items that were not making a profit

Trouble shoot customers’ problems as soon as possible

United States Post Office 2020-Present

Sortation of parcels and letters

Customers service (Helping customers with mailing options)

Dispatching of Daly mail and parcels

Education

Jersey City College

Bloomfield College (Materials Management Course) 26 of 28 Credits

Felician College (Made Deans List) Still Attending

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