Sales Store Manager

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

INGRID

MORENO

I

*** ***** ********* ****** *** A, Orange, CA 92869, 714-***-****, **************@*****.*** I am an experienced salesperson that sets and exceeds goals. I specialize in visual merchandising and am able to multi task with attention to detail. I am able to lead and motivate a team with clear direction and goal setting. I have great customer service skills therefore when I have to deal with difficult situations I can work through the situation in an appropriate matter. I'm also very organized, punctual and able to make deadlines. Bilingual Organized Team worker

Ambitious Fast learner Strong communication skills Friendly customer service

Store Manager September 2017 - Current

Francesca's Collections Newport Beach, California Directed merchandising strategy and enforced standards to achieve memorable product presentation and increase revenue.

Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions or merit increases.

Forecasted sales projections, inventory demand, and labor requirements to develop annual budget. Provides consistent developmental feedback that empowers and motivates our team and fosters a team environment by using effective communication skills Plans, delegates and follows up on expected tasks, assignments and activities to ensure expectations and objectives are met

Possess the ability to lead by example and deliver "Our francesca's Promise" to the sales team and all guests within the boutique

Making weekly schedules for team members and scheduling to the business needs. Assistant manager January 2016 - May 2017

Styles For Less Tustin, CA

Coordinated employee schedules to provide adequate coverage according to business demands. Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems.

Helped senior managers run smooth operations by independently handling day-to-day requirements. Maintained operational performance by skillfully handling opening and closing tasks. Directed daily store operations, including staff management, task delegation, merchandising, and customer service.

Hostess January 2016 - September 2016

Islands Resturant Orange, CA

Monitored dining rooms for seating availability, service, safety, and well-being of guests. M

EDUCATION

Took reservations by phone and in person, providing helpful, accurate responses to inquiries. Recited and promoted various menu items, daily specials, and drink options. Maintained seating charts for optimal station rotations. Moved and arranged tables, chairs, and settings and organized seating for groups with special needs. Kept customers happy, seating each quickly and always resolving complaints to complete satisfaction. Sales Associate November 2014 - December 2015

Forever21 Santa Ana, CA

Helped customers navigate store, complete sales, and process returns. Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.

Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs.

Boosted sales consistently, building attractive displays and effectively merchandising products. Helped improve sales operations with feedback from customers and personal observations on methods for better capitalizing on sales opportunities.

Answered customers' questions about products, prices, and availability. Improved sales process by delivering feedback to management. High school diploma June 2014

Richland High School, Orange, CA

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