Project Manager

DEBBIE BAKER

NETWORK CONSTRUCTION PROJECT MANAGER

******@*********.*** 714-***-****

www.linkedin.com/in/debbie-baker-a07b663 Buena Park, CA

PROFILE

Tech-savvy construction project manager offering a 20+ year track record of leading Information Technology, construction and networking projects. Repeated success partnering with internal and external stakeholders to deliver value-added projects while identifying areas of improvement and boosting efficiencies and operational performance that lead to strong bottom-line results. Possesses a positive approach and supports new initiatives and strategies that maximize performance, optimize workflows, exceed objectives, strengthen communications, and ensure service delivery excellence. Effectively manages best practices, champions employee engagement and talent development, and excels in active, fast-paced roles that require high-energy contributions.

AREAS OF EXPERTISE

Strategic & Tactical Planning

Risk Avoidance & Mitigation

Project Management

Disaster Response & Recovery

Client & Vendor Relations

Team Leadership

EDUCATION

B.S., Business & Project Management, 2018

University of Phoenix - GPA – 3.87

HONORS

The National Society of Collegiate Scholars, 2015

Scholarship, Leadership, and Service

Delta Mu Delta, 2017

International Honor Society in Business

PROFESSIONAL TRAINING

Six Sigma White Belt Certification

Security 5 – Security Foundations Certification

Microsoft Certified Professional

A+ Certified Service Technician

Cisco Networking Academy

Cisco Multi-Layer Switched Networks (CCNP)

Level 4 Criminal Justice IS Security Training

Project Cost Management

MS Office Project, Managing Projects

CHD-100-1I Help Desk Support for XenDesktop & XenApp

MS Server 2003 & 2008

Altiris Client Management Suite

Networking Basics

Nortel Accelerated Router Configuration

SSA IWS Installation Team Leader

Alltel 3-M Fiber

PROFESSIONAL EXPERIENCE

Site Technical Support II, Apex Systems, Newport Beach, CA 12/2020 – Present

(Contract to SAIC for City of Anaheim)

Manage scheduling with ongoing lease replacements between users and technicians

Technical Support for all city departments which include fire stations

Work within an ITIL environment, meeting SLA requirements utilizing Service Now ticketing system.

Owner / Project Manager 2018 - 2020

Argo Property Solutions, Buena Park, CA

Providing project leadership for the full lifecycle execution of construction management activities involved with purchasing distressed properties. Assumed accountability for communicating status updates to stakeholders. Effectively coordinated resource allocation and meet deadlines. Utilized MS Excel for creating budget and invoicing.

Front Yard Hardscape – Designed, budget and managed subcontractor, $7K budget Oct.2020 – Nov. 2020

Client: Kitchen Painting – clean and patch walls, paint ceiling, walls, and trim, $400 budget, July 2020

Client: 3 bedroom and 2 bathroom remodel in a (MFU) - Remove popcorn ceiling, painting (bedrooms, bathrooms, hallway, stair railing), new closet, bedroom, and bathroom doors, new vanities, mirrors, 2nd floor and staircase carpet and outdoor patio carpet $17K budget, April 2020 – May 2020

Client: Design and Installation of Linksys WiFi system, $500 budget, April 2019

Remodel SFH – Design kitchen, front room addition, and garage. Managed overall projects and budget. $73k budget

IT Project Coordinator / Senior Technical Lead 2018 - 2020

Insight Global contracted to City of Anaheim, Anaheim, CA

Provide project leadership for the full lifecycle execution of IT project related activities involved with upgrading 2700 workstations from Windows 7 to Windows 10 including the hardware lease replacements of 800+ workstations. Next day support for Office 365 upgrades to end-users. Leveraging analytical expertise and sound judgment to solve complex problems and issues. Maintained cohesive relations and synergies with end-users and city management. Owned accountability for delivering status updates to stakeholders. Effectively coordinated resource allocation and time management. Used MS Excel for Inventory, tracking, updating status and completion of upgrades.

Client: City of Anaheim, Windows 7 to Windows 10 upgrades on existing equipment, Managed a team of 5 technicians, manage assets, identify risks, and update at weekly meetings to shareholders $80K budget, Oct. 2018 – June 2019

Client: City of Anaheim, Computer Hardware lease replacement (Desktops, laptops, printers, monitors) Managed a team of 5 technicians, manage assets, identify risks, and update at weekly meetings to shareholders $3M budget, Oct. 2018 – June 2019

Client: Anaheim Police Department, Computer Hardware lease replacement (Desktops, laptops, printers, monitors) Managed a team of 3 technicians, manage assets, identify risks, and update at weekly meetings to shareholders $2M budget, June 2019 – Feb.2020

Possess Contractor Security Clearance for supporting the Anaheim Police Department, Support with the same high level of excellence, support for over 400 sworn officers and civilian users.

Conducted ongoing needs assessments and project evaluations to identify and implement opportunities for improved process efficiencies.

Troubleshooting WiFi connectivity and access points placement

Senior Desktop Engineer 2009 to 2018

Pacific Western Bank formerly CapitalSource Bank, Brea, CA

Managed projects and developed project plans, created the scope of work and deliverables by soliciting input from cross-functional teams ranging from internal resources of the server, networking, telecommunications, marketing, business units, and facilities teams to outsource of general and sub-contractors. Hold continuous meetings throughout the progression of the project and a lessons learned upon wrapping up the projects. Utilize MS Project to manage timeline, resources, and milestones in a waterfall and agile methodology. Utilize MS Visio for network design, furniture layout, and timelines. Manage asset control for all projects. Relocations and Remodels consisted of but not limited to, read blueprints, installation or upgrade to telco and network cabling and equipment in TR/ER or MDF location, security camera and DVR system, servers, DirecTV, surround system, marketing wall, and furniture.

Relocate Woodland Hill Bank Branch to Tarzana, Managed 25 internal and external personnel, manage assets, identify risks, and update at weekly meetings to shareholders. $600K budget Aug. 2011 – Dec. 2011

Relocate Long Beach Bank Branch to Seal Beach, Managed 25 internal and external personnel, manage assets, identify risks, and update at weekly meetings to shareholders $800K budget Jan. 2012 – June 2012

Tustin Bank Branch Remodel, Managed 13 internal and external personnel, manage assets, identify risks, and update at weekly meetings to shareholders $400K budget Sept. 2012 – Jan. 2013

Receipt Printer Upgrades, 22 branches 163 printers, managed 3 technicians, Installed, configured, tested, and managed assets $200K budget, Sept. 2012 – Dec. 2012

Implemented and troubleshoot VOIP Nortel and Cisco Telephones.

Coordinator between bank branch managers and Vendor for Secondary Cisco Router and Switch installation.

Deployment and troubleshooting of Cisco wireless access points throughout corporate office

Network Consultant / Customer Service Rep 1996 to 2001

Unisys, Mission Viejo, CA

Responsible for direct customer interface, requirements gathering, research, proposals, and design solutions. Worked closely with third-party vendors on behalf of the customer. Conducted IT infrastructure solutions design reviews, equipment procurement, asset management and implementations.

Developed proposals for clients such as the Bureau of Alcohol, Tobacco & Firearms, Long Beach & Santa Ana Unified School Districts, Brinks, and the US Social Security Administration.

Santa Ana Unified School District, 52 schools, E-Rate Funded of $12M budget over 3 years, Internet to all classrooms. Project managed 3 Technicians and low voltage subcontractor, Monitor installation of data lines, Cisco routers, and switches. Performed installation of Cisco routers, switches, patching, testing, and asset management. Weekly update meetings, asset management, 1997-1998

North America Brinks Incorporated, 76 locations, Network Infrastructure Equipment, $250K budget, Proposed and won project, Floor Rack UPS, Cisco Routers, and Switches. Equipment Only 1999

Long Beach Unified School District, High Schools Network Infrastructure Upgrades, E-rate Funded of $2M budget, Installation of Cisco Catalysts. 1999

Azusa Unified School District, $3M budget, Installation of Cisco Catalysts. 1999

North Orange County Community College District, 3 campuses, $3M budget, Network Infrastructure Upgrades. Installation of Cisco Catalysts network equipment in MDF and IDF locations. 2000

Social Security Administration, 13 locations in LA and Orange County, Upgrade IWS/LAN, recorded assets, managed 3 technicians, $656M budget, April 1997 – Nov. 1997

Owner / Administrator 1995 to 1999

I/O Telecommunications & Computer Services, Buena Park, CA

Founded and managed telecommunications construction firm focused on installation of low voltage system upgrades for police and fire integrations on e-911 digital systems. Established and maintained full accountability for sustainable operations while negotiating contracts, change orders, and invoicing.

Subcontractor to Motorola; Client: PacTel Cellular, Garden Grove Inside Plant Installation, installation of network racks, cable tray, UPS, and CDMA equipment, labor only, $15K budget - 1998

Subcontractor to Motorola; Client: UCLA Police, Dispatch E-911 upgrade, installation of omni whip antenna, coaxial cabling to each radio, labor only, $12K budget - 1997

Subcontractor to Motorola; Client: Santa Ana Police, Dispatch E-911 upgrade, installation of omni whip antenna, coaxial cabling to each radio, labor only, $12K budget – 1996

Additional Experience: Technical Support Analyst at Epson America 2008 – 2009, Desktop Engineer at Fremont Investment & Loan 2003 - 2007

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