HEATHER AUBAIN

adktn5@r.postjobfree.com 803-***-**** Rock Hill, SC 29730

Skills

Analytical mastery

Microsoft Office

Administrative skills

Effective planning

Working collaboratively

Multitasking

Communication

Project planning

Experience

Honda Cars of Rock Hill Rock Hill, SC

Guest Relations Associate

01/2021 - Current

Facilitated front desk operations for busy high-volume car dealership.

Arranged special accommodations for guests to maintain optimal satisfaction.

Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.

Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.

Nature's Table Cafe Rock Hill, SC

Shift Leader

03/2020 - Current

Trained team on procedures and sales tactics to reach daily sales goals and promote superior guest experiences.

Complied with company safety procedures, policies and regulations to promote safe working environment.

Increased customer base and market share by promoting product through diverse channels.

Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.

Synergy Yoga and Wellness Rock Hill, SC

Yoga Instructor

06/2015 - 08/2020

Maintained safety-oriented, neat and distraction-free studio, allowing participants to focus.

Bunker Hill High School Claremont, NC

High School English Teacher

08/2004 - 06/2009

Repeated key lesson information to teach grammar and help students grasp concepts.

Prepared informative classroom lectures on literature, poetry and historical authors to engage and educate students.

Attended professional development training to improve knowledge and skills.

Employed wide variety of fiction and non-fiction textual materials to encourage students to read independently.

Assigned reading and homework with reasonable deadlines and detailed instructions.

Evaluated students' comprehension of lessons through relevant test questions.

Led multiple classes each semester, including general English courses, literature and creative writing.

Education and Training

University Of North Carolina at Greensboro Greensboro, NC

Bachelor of Arts in English Literature

05/2000

Dean's List Honoree

University Of Lenoir Rhyne

High School English Teaching Certification in English

05/2008

Dean's List Honoree

4.0 GPA