Manager
Resume:
Ryan Dean
MENTAL HEALTH TECHNICIAN
SUMMARY
Experienced Manager with a demonstrated history of working on a team that provides efficient service to its clients and customers while cultivating strong relationships as a team lead and a team member. Experienced in training, delegating tasks, explaining policies, establishing performance standards, and supervising personnel; working with leadership and corresponding with internal and external entities. Effectively communicate and a good listener with high expectation for reaching goals. Shares knowledge to empower others using a coaching approach. Strive for a professional relationship with my team that embraces respect, accountability, and responsibility.
SKILLS
Effective Communication
Building Effective Teams
Leadership Development
Team Lead
Effective Team Member
Detailed Oriented,
Organized
Conflict Resolution
Able to manage a diverse
group
Managerial Competence
Technology Integration
Time Management
Flexible
EDUCATION &
CREDENTIALS
SOME COLLEGE
Tarrant County Community
College
2014
HIGH SCHOOL DIPLOMA
Arlington Bowie
2014
PROFESSIONAL EXPERIENCE
SENIOR EVENT MANAGER 03/19-present
Compass Rose Events
• Event Lead for Pfizer 1200 guest, Sanford Health 5500 guest, JPS 3150 guest, Century Links 3200 guest, Bell Helicopter 8000 guest
• Manages 25 to 100 event staffers: assigns tasks, coordinates break relief, and provides training
• Maintains professionalism at all times during the event set up, scheduled event, and event break down
• Handles problems as they arise during set up, scheduled event run and take down of the event.
• Completes pre- event responsibilities and paperwork.
• Directs and participates in the setup/construction of the event by the predetermined layout.
• Manages relationship with client by accommodating needs and handling problems
• Distributes food and prizes and ensures stock levels throughout the event.
• Ensures event food service quantity and quality meet contract specifics and organization standards.
• Ensures games, sports, and/or other specialized activities meet contract specifics and organization standards
• Handles on site cash expenditures for vendors and any additional purchases necessary for the success of the event.
• Manages the vendor relationships by accommodating needs and handling problems.
• Drives the truck to and from the event. Follows all Department of Transportation policies and procedures.
• Handles problems as they arise during set up, run and take down of the event.
• Directly engaged in the take down of the event and the loading of the truck.
• Maintains all financial records for the event. Includes keeping an accurate record of all cash spent by retaining receipts.
• Provides project status follow up with post event paperwork and return of all receipts and cash.
.
adktmz@r.postjobfree.com
Arlington, TX
PROFESSIONAL
DEVELOPMENT
Crucial Conversations
2018
Effective Teams/Team
Building
2020
Microsoft Suite-
Excel, Access, and Word
2019
Confidentiality
17-20
C ERTIFICATIONS
Food Handler
CPR
I am a people’s person who
is committed to serving
those in need. I love learning
and growing to be a better
person and employee.
PROFESSIONAL EXPERIENCE continued
ASSISTANT MANAGER 08/18-03/19
Kid Mania
• Hire, train, and supervise, employees, interns and volunteers
• Order supplies as needed and maintain inventory
• Collaborate with leadership team to assess and adjust to meet the needs of customers
• Engineer for all gaming systems overhaul maintenance, repair procedures and testing processes
• Mentor and train new leads to operate the facility and to move up into management
• Assist in quality reviews self-assessment of entire facility with the leadership team
• Direct and supervise Party Host w/Party Reservations including customer satisfaction; problem solve to meet customer needs
• Hired, trained, supervised, and evaluated employees, interns and volunteers
• Establish and maintain safety for the facility and customers
• All Administration work assigned
SENIOR MANAGER/SUMMER CAMP COORDINATOR 03/14 – 10/18 Urban Air Adventure Park
• Manage 5 facilities of 50-60 employees and 9 managers
• Direct and supervise Party Host w/Party Reservations including customer satisfaction; problem solve to meet customer needs
• Create weekly work schedules for employees and party host
• Administrative work
• Created Summer Camp for school age K-12th Full day/Halfday campers
• Coordinator of Summer Camp implementing age-appropriate activities to engage campers
• Inbound and outbound at call center
• Manage funds including ticket sales and entrance fees, summer camp and facility use fees.
• Innovate and create methods to increase sales, increase customer attendance to facility and revenue.
• Work in the café selling and serving concession food items to customers
• Ongoing inventory of records regarding attendance, sales, receipts,
• Provide detailed information to future party goers, community, and customers about our facilities, including entertainment options, and rules and regulations.
• performing other duties as assigned such as conducting games, photographing patrons, awarding prizes, and operate dodgeball games and dunk contest.
Ryan Dean
MENTAL HEALTH TECHNICIAN
Ryan Dean
MENTAL HEALTH TECHNICHIAN
Assistant Manager 11/15 – 06/15
Robert Wayne Footwear
• Resolve customer complaints regarding sales and service.
• Merchandising/Game Planning
• Plan and direct staffing, training, and performance evaluations
• Inventory materials and monitor customer preference to determine focus of sales efforts
• Train potential sales associate for managerial roles.
• Keep in contact with corporate to make sure we are receiving and sending correct merchandise.
• Conduct safety meetings every month.
• Travel to other locations when needed
REFERENCES
Keith Howell
424- 581-7251
adktmz@r.postjobfree.com
John Kohlburn
adktmz@r.postjobfree.com
Cori Brown
adktmz@r.postjobfree.com
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