Customer Service
Resume:
Vance Washington
*********@*******.***
PROFESSIONAL EXPERIENCE
Sperion Visalia,CA Asrs/Shipping/Op Material Handler 11/20- Storing, hauling, and inducting pallets in the Automated Storage and Retrieval System
(ASRS). Preparing product for storage in the ASRS by stacking, wrapping, and labeling pallets.
Shipping
Ensured inbound trucks, trailers, containers of freight were effectively loaded and secure for transport
Inspect quantity, labeling,quality of product.
ORDER Processor
Trained new employees on process and procedure as Order Processor: Examine quantity of labels, Examine freight quality prior to processing,house keeping,production,time management,task orientation. Material Handler
•Confirmed shipments were loaded/Unloaded off truck, sorting freight per destination, trained employees how to sort freight, trained employees how to feed(sorting freight where bar code can be scanned,to be sent to correct destination, managing freight conveyer Cpu)
Assisting new employees with time management. Wrapping, hauling, palletizing, Consumer relabeling.
Best Buy, Visalia, Ca
Asset Protection/ Inventory 03/2018- 05/2019
· Coached and lead employees in asset protection best practices to ensure a safe, secure and profitable environment throughout the store
· Works with the Store Leads to resolve any hazards or compliance issues
· Ability to demonstrate preparedness and exhibit behaviors for proper emergency response procedures.
· Monitor the store for potential security risks and alarm function. Protect against fraudulent activity by creating AP Alerts and reporting and documenting incidents properly when necessary.
· Provides customer service and responds to customer concerns including carry-out, product location online or in other stores, etc.
· Partner with and support other employees and leaders in the store Provides and maintains store appearance, including ensuring warehouse merchandise is organized and the product is stocked and available for customers VWR International/Avantor Visalia, CA
Material Handler May 2019- September 2020
• Ensured inbound trucks, trailers, containers of freight were effectively counted, listed on manifest, unloaded and moved safely to storage locations. Shortages/damages/mis-shipments were recorded the escalated to inventory control for proper handling and documentation.
• Physically, and via computer Audited and verified outgoing order to ensure correct product number, quantity and type (lot, batch, serial number) were correct each time
•Verified Orders were transported to shipping locations or delivery platforms with use of equipment (i.e. fork trucks, pallet riders, cherry pickers, or pallet jacks)
•Scrutinized quantity, labeling and address with outbound orders to ensure shipments are complete and correct.
Burke and Herbert Bank Alexandria, Va
Call Center Consultant June 2015 to 2017 September
● Provide customers with correct and precise information regarding their accounts
● Transfer customers to the appropriate personnel within the bank in a professional manner
● Handle customer complaints and questions and determines whether manager input is needed.
● Sell and/or refer Burke and Herbert products and services to both current and prospective customers
● Use of strong communication skills with emphasis on excellent phone etiquette and customer service.
● Identify compliance gaps in regards to potential violation of bank regulations, through quarterly training, daily knowledge training, and team building exercises.
● Able to identify efficient ways to address a variety of task and complete them in a timely efficient manner.
● Highly skilled in performing crisis intervention activities and managing problem in a calm and tactful manner. The Target Data Breach was an instance where this skilled was utilized.
● Responsible for consolidating overdrawn accounts by using bank policy to alleviate debt ratio to retain patrons
● Meet goals by tracking, recording of collecting and analyzing information and implementing actions
● Leverage conversation indicators to identify and make sales referral, recommended alternate channels, cross referred bank services and products for Burke and Herbert.
● Monitor accounts for consumer and business customer support Fedex, Vienna, VA
Center Consultant February 2014 to 2015 June
● Prepared requests for stock movements
● Interfaced with transport companies and coordinate dispatch and delivery.
● Responsible for packing and shipping logistics
● Accurately execute all paperwork and delivery quantities.
● Recorded shipment data and prepared tracking reports along with work orders, bills of lading, or shipping orders, to route materials.
● Inspected shipment contents and compare with records such as manifests, invoices, or orders to verify accuracy and maintain compliance.
● Conducted print operations on the Oversized Canon Printer Ipc 700, in addition to performing Oversized lamination assignments on the Discovery 80.
● Responsible for enlisting the use of our order processing system to ensure accuracy in capturing customer data and to ensure the order was executed to the customer requirements, by showing proof or demo to the customer for approval.
● Identified opportunities to advance team support role through knowledge of the Roll Laminator Titan Gin 1264, Titan 200 cutter.
● Employed the Utilization of Binding equipment, Binding Punch unit Sa-25473e as well as Preparation and Scaling Units through manual preparation moreover managed the serviceability of the Ultrafold 714.
● In accordance to additional print task functions it was essential to spot checking jobs while being produced, and reviewing completed jobs to check for accuracy to insure customer satisfaction, task efficiency. Towne Place Suites Marriott, Springfield, VA
Night Auditor August 2013 to 2014 April
● Communicated pertinent shift information (Group information, current selling strategy, follow-up required for guests or shift responsibilities, etc.) to managers and associates both verbally and in writing via log-book. Update as necessary.
● Night auditor managerial duties such as being responsible for the setup and breakdown of the meeting rooms, completing maintenance work orders and delivery them to the supervisor in a timely manner.
● Displayed a thorough understanding of the “Brand Service” culture of Town Place Suites.
● Performed all shift checklist responsibilities upon open and close of shift to ensure duties have been prepared and completed for night audit. Wells Fargo, Burke, VA
Bank Teller August 2011 to October 2012
● Responsible for maintaining and balancing a cash drawer.
● Processed customer transactions within established guidelines.
● Identified and made sales referrals, recommended alternate channels, cross-sold bank services and products for Wells Fargo partners, provided excellent customer service.
● Successfully operated safe deposit, merchant/vault, ATM processing, bonds and coupons, foreign currency and night drop
● Promoted the benefits of Wells Fargo products in order to build a better relationship with customers and match them with a product based on their own individual needs
● Demonstrated strong financial industrial knowledge, stringent auditing methods and exceptional client service and support excellence for Wells Fargo's high volume banking institution as a Full Time Bank Teller
● Assisted in lobby management initiatives; which included engaging customers in conversation regarding services offered, location of personnel, and other related customer service activities
● Assisted managers in reviewing proof of work for any erroneous information prior to the data being stored in the system.
● Responded to client inquiries while identifying critical transaction issues or discrepancies to provide valuable solutions leading to maximum customer satisfaction without ambiguity
Computer Banking Experience: Silver Lake, Jaabar Synergy Passport, Master Cite, Data Navigator, Microsoft Windows Suite
GUARD CARD: POLICE SCIENCE INSTITUTE.
Basic Training Certificate: IAHSS
Education: Northern Virginia Community College Psychology/I.T References Available Upon Request
Richard Wilson 559-***-****
Stephan M. Devine 559-***-****
Amit Nagpal 703-***-****
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