SAP Professional

MICHAEL A. FORAN

*** *** **** **** ● Milton, MA *2186

617-***-**** ● ***********@*******.***

linkedin.com/in/foranmichael

SENIOR IT PROFESSIONAL

Highly motivated, self-directed professional with more than twenty years of experience leading large teams (both as a consultant and as an employee) successfully through global SFDC & SAP programs, strategic planning, organizational development, and IT transformations. History of successfully managing multi-year global ERP/HCM/CRM/ITIL programs while leading technology teams of over 250 both internal and external. Proven track record of leading clients through ERP/CRM/HCM implementations, IT Strategy, building development centers (COEs) and digital transformation activities.

KEY STRENGTHS

ERP Systems, CRM, HCM & Sales Automation Systems ● IT Strategy & Roadmap Planning ● Quote to Cash Processes ● Change Management ● Software Selection ● IT Transformations ● Onshore/Offshore Leadership ● Vendor Management ● Program Management ● Client Engagement ● Building & Running Business Systems (SFDC, SAP, Success Factors, Workday, Service Now etc.) ● Building Development Center of Excellences ● Subscription Management & Billing

INDUSTRY EXPERIENCE

Publishing, Media & Education ● Healthcare ● Hospitals & Healthcare Providers ● Insurance (Life, and Healthcare) ● Healthcare Software ● Financial Services & Banking ● Tax and Accounting ● Life Sciences ● Industrial Manufacture & Distribution ● Pharmaceutical ● SaaS Software ● Government (Federal and State) ● Healthcare Equipment ● Consumer Package Goods ● Waste Management & Recycling ● Retail

PROFESSIONAL EXPERIENCE

NUVOLO, Wellesley MA 2020 - Present

Head of Implementation Services

Responsibilities are focused on overseeing successful implementations of Nuvolo SaaS solutions built on the Service Now platform. Senior delivery leader, effectively managing implementation projects and client engagements including solution design, development, configuration and project execution. Lead a global team of 50+ delivery resources on 25+ active projects.

Successfully led 20+ implementations projects go-lives on time and on budget

Implemented streamline implementation methodologies and standards reducing project timelines by 25%

Rolled out new data driven KPI metrics for all delivery staff and projects increasing billings by 20%

Designed and implemented capacity planning and forecasting methodologies reducing bench time by 10%

Increased delivery team size by 50% via recruiting and fast track training methods

Drove over $20mm of net new service revenue from new & existing customer

Implemented a formal Project Manage Office to drive consistent project delivery standards

Deployed ISO 9001 Standards and Methodologies

MICHAEL A. FORAN

172 Old Farm Road ● Milton, MA 02186

617-***-**** ● ***********@*******.***

linkedin.com/in/foranmichael

TECHWAVE, Boston MA 2018 - 2020

Senior Client Partner, (New England Region)

Responsible for the development, implementation and management of Techwave SAP solutions for our strategic customers. Responsible for effectively managing projects, client engagements, IT applied strategy, solution design, and implementing IT digital transformations. Senior leader in the New England region overall responsibility for servicing existing clients and gaining new clients.

Led the planning and discovery phase of a large SAP AMS program for a $2.5b home furnishing retailer

Lead a co-development program with SAP for an S4 3rd party sub-contracting manufacturing application for Life Science & CPG industry verticals

Developing Go-To Market Strategy for a new Cloud Management & Migration Solution in North America

Developed several new solution offerings for IT Strategy, Road-mapping and Program Management

APTTUS, Boston, MA 2017 - 2018

Client Partner Vice President, Professional Service Delivery (Apttus CPQ, & CLM – Sales Force Platform)

Lead Apttus professional service implementations for Configure Price Quote (CPQ) and Contract Lifecycle Management (CLM) programs for several multinational corporations. Oversaw Apttus and implementation partner teams including engagement managers, solution architects, configurators and development staff to deliver programs on time and within client budgets. Responsible for the overall engagement for three large professional service engagements.

Led the implementation of a SFDC Service Cloud, CLM and CPQ for a large US base recycling company

Negotiated and led $5mm CPQ professional service program for a multinational Medical Equipment company

Led and delivered multi-phased 2 year CPQ program for a Healthcare software company

Led a CPQ, SRM and Contract Management Pilot for a $15b waste management company

HOUGHTON MIFFLIN HARCOURT, Boston, MA 2015 - 2017

Vice President, Business Systems Center of Excellence (SAP, SFDC, BI, Success Factors, Service Now etc.)

Managed cross-functional team (200+) of business analysts, project managers, support engineers, functional configuration and development staff to deliver projects on time and on budget. Lead all technology efforts for the company wide re-implementation of the SAP Hana platform, SFDC and Success Factors. Direct Business Systems Center of Excellence driving constant quality and reliability improvements.

Successfully implemented SAP- Hana with Simple Finance/Hybris Billing unlocking $12mm of yearly savings

Developed the multi-year SAP & SFDC re-implementation roadmap for entire company.

Successfully negotiated and deployment new SAP hosting environment achieving $2mm yearly savings.

Streamlining legacy SAP and SFDC release strategy – improving support SLAs and ticket backlogs by 50%

Led Technology transformation to Center of Excellence structure (SFDC, Success Factors, SAP, BI etc.).

Led company-wide implementation of Success Factors retiring legacy ADP HCM for a $2mm annual savings

MICHAEL A. FORAN

172 Old Farm Road ● Milton, MA 02186

617-***-**** ● ***********@*******.***

linkedin.com/in/foranmichael

THOMSON REUTERS, Boston, MA 2006 - 2015

Vice President, Order to Cash Technology (SAP/SFDC) 2013 – 2015

Managed cross-functional team (250+) of business analysts, project managers, and support and development staff to deliver projects on time and on budget. Direct projects that improve and migrate OTC applications to a single global SAP application.

Implemented SAP OTC and SFDC for Latin American Region (thirteen companies in seven countries).

Delivered key business metric improvements in DSO and order processing times (25% improvement)

Streamlined all existing Order to Cash processes leveraging SAP and SFDC modules.

Reduced cutover times by ten days via refactoring and streamlining the conversion programs.

Vice President Technology, Global Head of Business System Center of Delivery 2011 – 2013

Led a cross-functional team (250+) of business analysts, project managers and development staff. Directed projects related to the improvement and migration of all OTC applications to a single global SAP application. Managed a yearly operating budget of $25MM+ and program budgets of $140MM+.

Built a global SAP and SFDC Center of Excellence with a staff of 150+ functional and development staff.

Directed all technical activities for a PeopleSoft GL, AP, AM and PO conversion to SAP.

Migrated all TRM source code to an internal repository, delivering $6MM in yearly savings.

Implement global Product and Customer Master Systems - Oracle Fusion/Web Logic platform.

Managed development team for global roll out of Sales Force.Com for the Reuters integration.

Negotiated the termination of several outsourced agreements transferring support and development to internal teams (e.g. PeopleSoft, Siebel and Oracle Financials) delivering $6mm of yearly savings

Member of Thomson Reuters Global CIO’s Leadership Operating Committee.

Successfully led the technical teams for the implementation of Workday replacing SAP HCM and Payroll

Vice President Technology, Global Head of OTC Programs 2006 – 2011

Oversaw a cross-functional team (100+) of business analysts, project managers, support and development staff to deliver projects within deadlines and budgets. Directed development related to the improvement and migration of all Finance and OTC applications to a single global SAP application.

Delivered a 6 day reduction in the Day Sales Outstanding (DSO) resulting in $60mm of savings

Technology lead for global implementation of SAP Billing to Cash; migrating $7B in revenue, in 100+ countries delivering $15MM in savings by retiring 72 legacy applications

Technology lead for a global implementation of a GL, AP, PO, and AM migration to SAP retiring 50+ legacy applications and 100+ banking interfaces.

ASPEN TECHNOLOGY, Burlington, MA 2005 - 2006

Senior Director of Business Systems and Human Resource Systems

Managed cross-functional teams of business, support, and development staff. Responsible for directing the improvement and upgrades of an Oracle Financials and HCM.

Authored an Order to Cash system replacement Business Case including planning, strategy system selection and system integration vendor selection process.

Managed Oracle 11i Financial implementation of Procurement and On-Line Expense management modules.

Migrated Accounts Receivable from legacy application into Oracle Financials.

Outsourced development and support for Oracle 11i to 3rd party vendor.

MICHAEL A. FORAN

172 Old Farm Road ● Milton, MA 02186

617-***-**** ● ***********@*******.***

linkedin.com/in/foranmichael

NTT DATA (The Revere Group), Norwood, MA 2001 - 2005

Principal Consultant, ERP Consulting Services

Supervised teams of functional and technical resources for consulting projects within the professional services, financial services, management consulting, insurance, higher education and healthcare industries.

Practice Leader for Lawson, Oracle & PeopleSoft professional services - over $10mm in yearly revenue

Developed a rapid and repeatable PeopleSoft Financial 8x upgrade process - $2mm in new revenue

Managed ERP system selection Total Cost of Ownership (TCO) projects and implementations

Developed rapid IT software/system selection methodology $1mm in new revenue

Developed and managed a Project Management Office (PMO) for a larger Broker Dealer

DIGITAS, Boston, MA 2000 - 2001

Director of Financial Services

Directed projects related to the improvement and upgrade of an ERP Enterprise system (Lawson). Managed business and development staff to deliver projects within deadlines and budgets. Translated business requirements into technical system recommendations and project plans.

Drove a successful upgrade of the ERP Enterprise HR/Payroll and Financial modules.

Led a re-design of the General Ledger structure and Chart of Accounts.

Directed the successful implementation of Concur, an online Travel and Expense system.

Managed the system and business implementation of the ERP’s Foreign Currency Module.

EDUCATION

MBA – Finance, Wake Forest University

BS - Business Administration, Villanova University

TECHNICAL SKILLS

Nuvolo, Service Now, Apttus CPQ and CLM, SAP ECC 6.x, SAP Hana Simple Finance, SAP S4 1809, Success Factors, Oracle Financials 11i, Workday, PeopleSoft 8x, Lawson 8x, Hyperion 7.0, Sales Force.Com, Web Logic 8.4 and custom legacy business applications, SFDC and Middleware Technologies

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