Medical Front Desk
Resume:
Terrie Nguyen
San Jose, California United States 95111
******.*.***@*****.***
https://www.linkedin.com/in/terrie-nguyen-b1518aa6 SUMMARY
Health science graduate equipped with strong interpersonal skills as well as extensive knowledge of health policy and procedures. Also, a detail-oriented individual with strong technical skills and the ability to learn concepts quickly. Enthusiastic and honest individual with a great work ethic who enjoys new objectives.
WORK EXPERIENCE
AC Wellness, Cupertino, CA United States
Patient Care Navigator
03/2018 - Present
Checked patients in, collected and verified insurance information, scheduled appointments and updated patient files.
Faxed paperwork to the appropriate facilities with precision and efficiency
Communicated with all partners throughout the practice including physicians, nursing staff, technicians, peers, and medical assistants.
Experienced in front and back offices, controlling patient flow, and assisting in delivery of quality healthcare.
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Observed strict HIPAA guidelines at all times according to company policy. Lam and Tran Chiropractic, San Jose, CA United States Front Desk Receptionist
05/2016 - 03/2018
Scheduled appointments, registered patients.
Precisely completed appropriate claims paperwork, documentation, and system entry.
Correctly coded and billed medical claims for various insurance companies.
Professionally and courteously verified appointment times with patients.
Adeptly managed a multi-line phone system and pleasantly greeted all patients.
Bilingual in both Vietnamese and English
Anderson Bakery, San Jose, California United States Sales Associate
06/2015 - 07/2016
Worked as a team member performing cashier duties, product assistance and cleaning
Responsible for ringing up customers in a timely manner
Recorded customer orders and repeated them back in a clear, understandable manner
Communicated clearly and positively with co-workers and management
Assisted co-workers
Prepared coffee-based and other beverages on request; serve prepared pastries, sandwiches, salads, soups, and beverages
Kaiser Permanente, San Jose, California United States Volunteer
09/2015 - 04/2017
Enforced safety procedures in accordance with facility policies and government regulations.
Managed quality communication, customer support and product representation for each client.
Dischange patients
Delivered materials such as flowers, paperwork, newspapers, towels, and beverages to patients, visitors, and nurses.
Scared Heart, San Jose, California United States
Volunteer
09/2011 - 05/2012
Served fresh, hot food with a smile in a timely manner.
Carefully maintained sanitation, health and safety standards in all work areas. EDUCATION
San Jose State University San Jose, California United States Bachelors of Science in Health Science, GPA: 3.4
2014 - 2018
Santa Teresa High School San Jose, California United States High School Diploma, GPA: 3.2
2010 - 2013
Member of Vietnamese Student Association Club
Member of Key Club
SKILLS
Fluent in Vietnamese
Proficient in Microsoft Word, Microsoft Excel, and Microsoft Powerpoint
Reliable and punctual
Excellent multi-tasker
Active listening skills
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