Employee Relations Account Executive

Helen Schrock, PHR/SHRM-CP

502-***-**** *****.*******@*****.*** linkedin.com/in/Helen-Schrock-PHR-SHRM-CP

Summary: Human Resources Professional providing servant leadership in healthcare

Known for making HR a trusted advisor

Change agent proficient in:

Conflict resolution

HR policies and procedures

Labor/employee relations

Legal issues and compliance with ADA, EEO, FMLA, FLSA

Coaching and mentoring

Mergers & acquisitions

Operations management

Recruitment and retention

Teambuilding

Training and development

Strategic initiatives

Experience:

2003 – 2020 U of L Health, Louisville, KY

11 healthcare facilities and physician group. Over 12,000 employees. KentuckyOne Health had 9 healthcare facilities and over 8,500 employees; acquired in 2019.

Director, Human Resources, 2019 – 2020

Director, Human Resources, Louisville, Kentucky One Health, 2013 – 2019

Interim Director, Human Resources, Kentucky One Health, 2011 – 2013

Led Human Resources including business partners, employee relations, service center, training & development, recruiting and compliance for 8 facilities and physician group. Oversaw team of 50 led by 18 direct reports. Reported to CHRO.

Performed due diligence, integration and standardization when merged twice, unmerged, and acquired twice, and for 2 divestitures.

Standardized and integrated policies and processes with acquiring parent organizations (Catholic Health Initiatives in 2012 and U of L Health in 2019), ensuring market acceptance, employee engagement, improving benefits and capturing synergies designed to reduce costs.

Led state-wide team in integrating merger at 15 facilities, compassionately supporting 500 displaced employees during transition, resulting in greater operational efficiency and $40MM annual savings.

Developed working relationships and trust with C-suite leaders, contributing to strategic issues and opportunities, including acquisitions, restructurings and leadership transitions.

Designed, planned and implemented or enhanced strategic programs and policies including:

Replacing paper-based systems with Workday and ImageNow, improving efficiency and reducing costs.

Facility-specific employee retention, contributing to stabilizing RN turnover.

Implemented an internal communications and employer branding strategy to promote effective communication among all employees.

Driving quality improvement and compliance initiatives, building a culture of ongoing readiness for surveys and audits, and correcting HR deficiencies by over 35%.

Led internal investigations in disciplinary actions, complaints, grievances and appeals, developing a reputation for HR as fair and trustworthy.

Developed and implemented a comprehensive culture strategy:

Improving RN, employee and physician engagement.

Reducing employee and RN voluntary turnover.

Resulting in 4 facilities being named Best Places to Work in Kentucky.

Human Resources Business Partner, Kentucky One Health, 2005 – 2011

Developed and maintained successful working relationships with senior and mid-level leaders, ensuring effective HR processes, advice and support statewide.

Provided proactive coaching, consultation and direction to management in employee relations and performance management, contributing to increased employee engagement.

Trained and coached over 800 employees, ensuring understanding and consistent application of policies and practices.

Conducted over 900 internal investigations, ensuring compliance and fairness.

Managed unemployment claims and attended hearings, reducing risk enterprise-wide.

Analyzed retention and turn-over within client group of 1000 employees, leading to stabilized turnover.

Human Resources Generalist, 2004 – 2005

Recruited over 300 nurses including nurse management, nurses and nursing assistants.

Completed compensation market studies contributing to competitive strategies, increased offer acceptances and faster time to hire.

Provided monthly trainings for 500+ managers and team members.

Employment Assistant, 2003 – 2004

Led onboarding for over 600 new team members.

Completed pre-employment process including background and reference checks.

Maintained applicant tracking system and affirmative action reporting.

1994 – 2002 Gevity HR / Staff Leasing, Bradenton, FL

Employee leasing and human resource company

Regional Operations Manager – East Central Region, 1999 – 2002

Administered and directed the East Central region operations function. Oversaw 40 field HR Generalists and support staff in 10 offices in 5 states.

Senior Account Executive – Florida and North Carolina, 1998 – 1999

Account Executive – North Florida Region, 1994 – 1998

Education: Bachelor of Science, Human Resources Management, Columbia Southern University, Orange Beach, AL

Training: Diversity and Inclusion – Louisville Society of Human Resource Management (LSHRM)

How to Conduct Legal Investigations/2020 – in-house legal counsel

Certifications: PHR – received 2005

SHRM-CP – received 2015

Systems: Microsoft Office: Word, Excel, PowerPoint; Lawson, Workday, ImageNow, UltiPro, Kronos

Civic leadership: Team Captain, American Cancer Society

Board member, Louisville Society for Human Resource Management (LSHRM)

Memberships: The Society for Human Resources Management (SHRM)

Board member, Louisville Society for Human Resource Management (LSHRM)

HR Advisory Board

American Society for Health Care Human Resources Administration (ASHHRA)

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