Manager Executive Assistant

Flora Dakas

Washington, DC · 732-***-**** · ********@*****.***

RECRUITMENT AND ENROLLMENT MANAGEMENT EXECUTIVE

Leader / Administrator / Project Manager

Dedicated, results-focused program management executive, offering over eight years of program management experience in client engagement, consultative strategic planning and process development. Influential and engaging with excellent communication skills and building strong relationships; able to serve as a trusted partner to senior leaders and motivational manager to direct reports. Organized and detail-oriented with expertise in organizational management, academic operations, and community collaboration.

Core competencies include:

MORELAND UNIVERSITY, Washington, DC

Director of Recruitment, Admissions, Enrollment (2019 – Present) Reporting to the President, lead and supervise an admissions team, guiding programs and strategies to enhance and sustain student enrollment while maintaining positive relationships with partners and networks of schools and teachers. Established strong relationships with external and internal stakeholders to achieve common goals. Indirectly led and organized different internal stakeholders to move more efficiently which impacted the bottom line and revenue growth. Conduct bi-monthly marketing meetings with over five staff members to develop innovative approaches to build brand awareness across digital platforms and education conferences. Perform weekly data analysis of admissions activity using Quill Edge and Google Analytics. Consistently collaborated with senior leaders and internal and external stakeholders to ensure seamless transitions from admissions to student success. Selected accomplishments:

● Manage over 20 international partnerships, maintaining relationships to enhance student support.

● Utilized change management strategies to reform admissions systems and processes, adhering to accreditation requirements, resulting in 60% increased enrollment within one year.

● Facilitated over 30 professional development workshops; instilling practices to effectively manage projections, pipelines, and cohorts.

● As a result of implementing procedural changes, first week student dropout rate decreased from 3% to 1% in 2020, even among the COVID-19 pandemic.

2U, INC., Lanham, MD / Online

Director of Admissions & Senior Admissions Manager, iSchool@Syracuse, DataScience@Syracuse, Engineering@Syracuse (2016 – 2019) Supervised 25 admissions counselors and five admissions managers across three campus headquarters in Maryland, Denver, and Hong Kong. Co-directed qualitative and quantitative data analysis to inform admissions practices. Fostered and maintained relationships with program partners, including counterparts at Syracuse University. Developed and launched iSchool@Syracuse and DataScience@Syracuse programs. Selected accomplishments:

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● Supervision & Leadership

● Performance and Data Analysis

● Program Development

● Recruitment & Retention Strategy

● Change Management

● Public Speaking & Training

● Interpersonal Communication

● Marketing & Brand Awareness

● Project Management

● Organizational Development

PROFESSIONAL EXPERIENCE

Flora Dakas Page Two

● Rebuilt Engineering@Syracuse programming strategies, resulting in a 200% increase in enrollments

● Exceeded student enrollment goal for iSchool@Syracuse by 50 students in one year.

● Promoted six times in seven years, starting as Admissions Counselor for one school, and ending as Director of Admissions, overseeing three schools.

2U, INC., Lanham, MD / Online

Admissions Manager II, Business@Syracuse (2014 – 2016) Directed, evaluated, and facilitated professional development programming for 11 admissions counselors, ensuring individual and team goal attainment. Collaborated with directors to develop and launch MBA training program. Selected accomplishment:

● Guided a group of 11 recruitment counselors to bolster Master of Business Administration program enrollment.

2U, INC., Lanham, MD / Online

Admissions Counselor, MBA@UNC (2012 – 2014)

Evaluated over 800 transcripts, personal essays, resumes, and letters of recommendation, delivering qualified candidate applications to faculty review committee. Counselled over 1,200 college graduates and working professionals through financial aid processes, educational and employment opportunities, and general benefits of pursuing MBA program.

Selected accomplishment:

● Processed over 500 MBA enrollment applications.

Winston Real Estate, Washington, DC

Executive Assistant Manager (2011 – 2012)

Developed hiring strategies to enhance productivity by 25%. Trained and managed seven employees, instilling company expectations, policies, procedures, and positive workplace culture. Sustained relationships with over 25 condominium customers, resulting in 18 closings and over $8M in sales. National Alliance on Mental Illness (NAMI) Consulting Project, Washington, DC Consultant (2011-2012)

Implemented user-friendly webcasts and innovative technology to assist organizational standardization across 50 state offices and over 1,200 affiliates.

GEORGE WASHINGTON UNIVERSITY— Washington, DC

Master of Arts in Organizational Management

UNIVERSITY OF CONNECTICUT— Storrs, Connecticut

Bachelor of Arts in Industrial & Organizational Psychology Study Abroad: Aristotle University & University of Macedonia, Thessaloniki, Greece UNIVERSITY OF CAPE TOWN — CAPE TOWN, SOUTH AFRICA

Certificate in Change Management

THE AMERICAN ASSOCIATION OF COLLEGIATE REGISTRARS AND ADMISSIONS OFFICERS (AACRAO) Essential of Strategic Management

EDUCATION & CREDENTIALS

Technical Skills

Salesforce, InfusionSoft, SSPS, Microsoft Office Suite, Dropbox Languages

Greek (fluent), Spanish (conversational)

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